Lily S.

I used to really like Visible, and what's not to appreciate about straightforward pricing as low as $25 per month. Until I had to deal (multiple times) with customer service. It is all done through text. If you think you have a simple issue, expect it to take at least 2 hours to resolve. Between agents not actually paying attention to what you wrote as the issue (they clearly scan the messages and see key phrases or words and assume), and thus, having to re-write and re-phrase multiple times, plus waiting for replies whilst they, presumably, multi-task with other customers, you'll waste a good chunk of your time and energy. Unfortunately, most cheap phone companies I've compared online w/re to customer service all have the same type of rating - very poor. I guess it's true that you "get what you pay for." I feel like Visible knows they're cheap and uses that to sit back and relax about not losing customers. It's total disrespect, as if us (assumed) "poor people" don't deserve the best. Classic mentality in our capitalistic country.

Flyers should be aware that there is theft amongst those who work in luggage. I had a bag of prescription medication stolen from my checked suitcase. As it happens, I had a few doses left to last me a few days, but I had to go through a lot of loop holes to get my doctors to give me a second prescription, but I had to pay for it out-of-pocket, because my insurance would not cover it that soon. When you consider that any medication, without it, could be landing its user in the emergency room and/or death, this type of thievery is disgusting. Mine is for epilepsy, and without it, I can have violent seizures. I am fairly certain that my experience will not matter much to American Airlines, so I am coming on here to let others know.

I have special dietary restrictions, so meal reservations take priority when flying. I have two complaints re this matter.

1. Due to faulty and misleading wording/information stated on website re meal reservation for flights, we are all wasting time. When contacting live reps, we are given inconsistent information. See below for reference:

Site AND app state, in this exact wording:
You can reserve a meal beginning 30 days (and up to 24 hours) before your flight.
Available within 30 days of departure
EVERY time Ive come across this issue, Im told its not available to reserve yet, even though its been 30 or less days prior to flight.
Web techies could save us (and AA reps) time by adjusting this information to read less misleadingly. Idea:

"You can reserve a meal up to 24 hours before your flight. (In select cases, this option may be available as early as 30 or less days before departure.)"

Ive contacted them several times about this over the years. Nothing has changed.

2.They never have vegan options, only vegetarian. Most reps seem to not know the difference between the two. When I have had to speak with one over the phone, many times, Im given attitude, as if Im simply being picky and a nuisance. Veganism is more than just a diet - it's an entire lifestyle, much like religious restrictions, such as kosher. I wonder if religious restrictions are given the same impatient attitude. I doubt it. Whats the problem with people who arent vegan getting so threatened with veganism?

Im not preaching to them or trying to convert! Live and let live with respect.

Solution: provide vegan options.
Again, multiple times requests on this.

No change. AA doesnt actually care about individuals, only their money.

Poplin workers are hit and miss. Do not be deceived - they used to be called something different, and under that previous name, they got so many bad reviews that they thought changing the name would fool people into using what they thought might be a different service!
I sent the following information, nearly word-for-word 4 times with NO RESPONSE. I took photos and sent proof of everything. This is with regard to order #S3643****:
The entire reason I do wash n fold service is to save myself time. Isnt this supposed to include folding and matching socks, as well as actually cleaning the items instead of only using fabric softener to make it seem like theyre fresh?
Socks, blanket, and other items dont look like theyve even gone through the machine with detergent. Twice now, my items have returned looking as dirty as before, only smelling great. This leads to believe that they are only using fabric softener when they run out of detergent, or as in this case, the cleaner doesnt know how to use the pods I provided.
Cleaner left all the socks mismatched and loose in a bag, all the bamboo face cloths were scrunched up like use wadded tissues and left in one of my washing bags like that, several of the items came back looking like they hadn't even seen soap, and she claimed that the laundry pods I provided for detergent would work, but had she read the packet directions, she'd see that one only puts the pods in with the clothes! I'm not sure, based on how dirty many of the items are, if she only used fabric softener?
The only good thing is that they smell nice. She left all "small" things (socks, panties, face cloths) in the little bags I'd provided all wrinkled and bunched up.
She also lost one of my kate spade booties, which are very sentimental to me. The socks, most of them, were still dirty. And I had to try and locate all their matches in and amongst the pile.
The wadded up face cloths cant even be stacked in their usual spot, a shelf for easy access, because theyre like little balls of tangled mess.
Id have to iron each one. I dont expect ironing from the workers, but if this cleaner had removed them from the bag and washed them like usual, they would, at very least, not be all wadded up like used tissue.
Im attaching photos now.
These are only EXAMPLES. You can see how dirty even the blanket is!
User's recommendation: Do not expect consistency or professionalism.

I'm literally floored right now. The rep named "Demo" who was "communicating" with me was not actually reading my messages so was, naturally, confused and providing inaccurate replies. I tried to provide clarity with screenshots and more details, and I was patient and polite throughout. I even offered them the benefit of the doubt by suggesting they made a typo, so essentially, taking partial ownership of the misunderstanding! This was the response I finally got next that led me to write this review: "... No other *** (they spelt out the word) charge will be taking out." I actually felt like I was punched in the gut reading that. It was so shocking! After that, I asked to speak to someone else, and they put me on hold, and now, nearly an hour later, still no new rep. I figured during my "down" time, I could write this review. Honestly, I don't think anyone is ever going to come back on. Whilst at it, I'll also share that the order in question had been delivered to me by someone who failed to include one of the items. When I mentioned that, she made no effort to apologise or express any type of explanation. She never even told me the item was out of stock.

UPDATE:
They have taken up a huge chunk of my time (over an hour) for a company that says "our team typically responds in a few minutes" and ironically, the only time that didn't hold true was when there was a complaint about customer service and I asked to speak to someone about it.

I'm visiting NYC and thought I'd treat myself to a French tip design Dazzle Dry manicure. I thought it would be fun to change my regular French to a Tiffany blue tipped one. (After doing one nail only with the blue, I decided it didn't look good so asked her to change it to white.) I have attached a screenshot of the prices and info listed under the "Mani" heading when you click on "Services." You can see that nowhere does it mention anything about "additional design charges." When booking with an agent online, even telling her I wanted a French tip, there was also no mention that the French tip cost an additional $25 (already, that's ridiculous and definitely not even close to the norm), nor was it in the confirmation email. I had also booked online on my own in case the agent forgot, and put in that I wanted French tip - again, nothing came up anywhere about this $25. Now, I can understand and expect an additional charge, but they actually charged me the same FULL price for a manicure as the "extra charge!" Regular mani is 25, performance polish is 37 (Dazzle Dry, I was told, is performance polish). And since you cannot book online without them having your CC info, they include an automatic 20% tip. I was charged 75.94 in total! What?! When I contacted customer "support," they admitted that I should have been told about this extra charge but still would not refund me and said the extra charge is "clearly stated" on the site. (Checkout my screenshots.)

Insult to injury, this French manicure is the most amateur I've ever had - she was great with the tips measuring, but she added them on top of the pinkish base coat. She never bothered to mention that the foundation colour I chose wouldn't be sheer enough to go over the tip without cancelling it too much. I'm not the nail artist. I shouldn't be expected to point little things like this out. Before I left for NY, I got a mani that looked beautifully natural, and the artist guided me to choose a sheer enough colour. Naturally, I assumed GLOSSLAB techs would be trained to do this design the way EVERY OTHER technician has done on my nails in the past. I even told this tech that I wanted my nails to look like the mani I already had.

What's more is you're treated like cattle - get 'em in, get 'em out in 30-45 min SHARP, so this leaves no room for changes. The place had maybe 3 customers, myself included, when I arrived, and technician kept remarking about being too booked and busy to spend any extra time with my nails in order to assure I would leave happy with them.

There are no comfortable seats, you sit at a bar with high chairs. The seats for pedicures are basic living room style chairs. I asked if they had any water, as I'd been walking in super hot city and was parched. Nope, nothing.

The most posh salons in L.A., my hometown, and Chicago, my current residence, aren't even this pricey. I wanted to treat myself to a luxurious experience.

This place is not, by any means, comfortable or professional, and the front desk staff are cold and act like they'd rather do anything but work. One of the techs actually interrupted my mani and conversation to complain to my tech about not getting a break!

This place prides itself on minimalism and environmental ethics yada yada yada. As a vegan, that appealed to me. Pity their "ethics" don't transcend to capitalism.

NOT worth it.

There are not enough words (or time!) to express all the reasons why you should not shop here. Rather than go through play by play of what I had to deal with over the course of SEVERAL MONTHS since point of purchase, I'll bullet point below:
- Shipping time not honoured per website (see above reference to this)
- sent wrong boots and size
- cheaply made
- don't look like photos
- horrible customer "service"
- manipulative thievery overall

I am surprised this company doesn't have any other reviews here. It's definitely a stand-out amongst other such laundry services.

I've tried several different wash and fold companies, and they've all come up short. Until now. The four vs five stars I'm giving is only due to not being completely satisfied with a few returned items and a lost sock. The four stars vs less is due to the outstanding customer service received all the way through. When reaching out to them about my lack of 100% satisfaction, they did not get defensive. Instead, they apologised and went straight to troubleshooting. Lest someone read this and decide to dishonestly take advantage of their kindness. I won't go into the steps they took to remediate. Suffice to say, they went above and beyond and were patient, kind, and helpful all along the way.

I believe I have finally found my go-to laundry service company.

Afterpay is alluring in that you feel like you're not spending any money, because it's set up for them to auto deduct on a monthly basis. I like this concept, in general, unless an item needs to be returned. Afterpay is horrible about this, and I've wound up having to file a claim with my bank. Not only that, the freeze that they put on my account whilst the dispute was in effect, was not lifted until 7 months later. When I finally realised this, I contacted them. They replied that there was a dispute going on with my bank! It was 7 months ago that this began, and on my end, everything had been sorted! This began an entirely new dispute of back and forth emails with them wanting written letter from my bank proving that the case had been settled. At this point, so many months later, all I was able to provide as proof was a screenshot of my account showing the amount. Then, it took another several weeks for them to finally lift the freeze with annoying emails back and forth. They never took responsibility for delaying the return of my funds. I'll summarise best by the copy/paste below of our second to last exchange before they finally lifted the freeze:

AFTERPAY: 1. Looks like it took a fair bit of time to have those disputed payments reversed/repaid - why was that?

ME: Because afterpay took too long to catch their oversight.

AFTERPAY: 2. Moving forward, how you will avoid the same thing happening again in the future?

ME:I don't have to avoid anything other than fully trusting that afterpay will do their part in a timely and considerate manner.

AFTERPAY: We want to be confident that if/when, we allow you to shop with us again that you will be able to meet the repayment requirements on time, so any further information you can provide would help.

ME: Are you serious? Prove to me one time that I've not "paid on time." That's impossible, considering the money is AUTO-DEDUCTED from my account. Again, you're doing, not mine. Unbelievable.

AFTERPAY: Once I get your reply, we will assess the request and get back to you with an outcome.
Date of experience: January 22,2023

I hadn't planned to write a review until today, when I finally saw the other items I hadn't yet checked. I'm not ever wanting to take business away from hardworking individuals, so I hesitated to post any about my sudster's "work." However, it's clear she didn't actually do any - at least not what I paid for, nor the results that SudShare purports on their website.

Yesterday, my clothes were delivered showing absolutely no signs of cleaning. After sending photos to SudShare, to their credit, they did provide good customer service and offered to comp a re-do.
Unfortunately, I had not yet unfolded the sheets and towels, at that point, so now it's too late to get those re-done. The linens and towels that I sent to the Sudster were for my out-of-town guest arriving this evening, and which were my best ones - to make a good impression on my her, of course. I don't have many nice linens and towels, so it was important to me that these be presentable. Beyond the clothes (that looked like not an ounce of detergent had touched them), my once white and ivory towels are now grey and murky, and the sheets - same as the rest, not a shred of cleaning evidence. I'm too embarrassed to put these towels and sheets out, and again, they were my only nice ones.

My things smelt like my fabric softener, so I don't believe that my Sudster used any detergent, and I also KNOW she washed darks with lights.

Icing on the cake? Everything was returned damp, and she forgot to bring back my store-bought, canvas laundry container and a nearly full bottle of fabric softener.

I've given SudShare at least 3 occasions to make me a loyal customer - something I am committed to becoming for many businesses. I live in a very conscious neighbourhood that supports local businesses, and I know how important that is. That said, the first two times, things were returned with lint, missing items, and crinkled up in a bag - all the socks. No big on that last one, but the former two...? Should've been a dealbreaker, but I kept thinking it was a one-off.

At this point, I would rather pay more than have to go through this headache again. And the thing with SudShare is - you never know who you're going to get, whether or not they've been trained, are sober when doing your laundry... etc. Etc.

I shop frequently on The RealReal, because I trust(ED) that if I want something authentic, the RealReal will live up to its name. I was searching for a black leather jacket, because I was tired of getting fake leather coating that peels off the sleeves if you're carrying a purse. I knew I needed to spend money for an authentic leather jacket and figured that, unlike other online consignment, if their listed jacket is called "leather," it will be leather. Not pleather, not leathery-esque coating or some other such cheap, low-quality nonsense. The jacket I chose said "leather" in description for material, and it was a Michael Kors. I had no reason to think it would be anything less than quality. Nope. One wear, and the fake leathery coating was peeling off the sleeves. Now, I will never trust another item marked as "leather" on RealReal site again! I would expect this from ThredUp, but now, I guess I'll have to distrust material listed unless I see a tag, and as RealReal never posts photos of clothing tags, I won't be trusting the description. What a disappointment!

This is why I will no longer be using Laundry Gopher after 3 tries.

1. Quality and respect? Uh, no. First time I used them, everything was sent back smelling great and folded, plus customer service (pick-up and delivery) was acceptable. Second time I used them, although all the things were folded, everything came back smelling poorly, as if it hadn't been cleaned. Their response? They ran out of my own detergent and weren't sure if I wanted to use theirs or not. Rather than asking, they sent it back smelling strangely. And I sent the same type detergent both times.

2. The third time, they returned all the items (that I had asked to hang dry) crumpled up and stuffed in one of my little bags with large pieces of white "lint" all over everything. They were very wrinkled. They did the same thing with my handkerchiefs, panties, and socks - stuffed into other little bags, socks unfolded and some turned inside out, panties unfolded (unlike the first time), and lint on EVERYthing in those bags.

4. Customer service? Debatable. They have ignored two of my emails regarding things that I am missing. They replied once, a long time ago, and then, when I responded, I never heard back.
Furthermore, the staff that comes to pick up and drop off always seem grumpy. Yesterday, the woman was impatient, because I didn't get down the stairs to her within 30 seconds.

It's clear that they are all about first impressions, and then, once reeled in, service start steady decline.

If I were to make my decision to purchase based solely on my experience chatting with "Tyler" in customer "service" today, I'd keep my money. Unbelievably condescending, presumptuous, and dismissive. He is clearly from a generation that knows nothing about the importance of a high EQ, people skills, and basic customer service etiquette.

At one point, very shortly into the messaging, he actually said "I do not think our products are for you, they are technical and this is the early-adopter phase of this technology so you need a slight technical knowledge of how they work." Of course, I told him I have technical knowledge, but that I had never used one of these before. No reply whatsoever, so I left the chat.

I went on to read trustpilot and judgeme reviews. I had read a review of someone saying they'd bought 3. Having never bought one of these, I assumed it was because there was a reason one would actually NEED three, so I asked him. It confused me, because everything online is touting as only needing one card. It was a simple, innocent question that clearly annoyed him enough to walk away (chat status indicates), so after a bit, I texted "Anything to offer?" After about a minute (long time in text world, as we all know), he came back and typed "nothing to offer." Perhaps he didn't understand my question.

I decided to tell him exactly what I'm putting in this review, and he wrote (assuming I'm a man): "Sir; I seriously do not recommend you buying our products, there are no returns, you will not understand this product and I foresee it being an issue in the future so it is best if we go our separate ways
- all of your questions could have been answered by spending 3 mins it's on our home page and having general knowledge of NFC.!" (Note the exclamation mark - just now noticed. Wow.) I'm assuming he got this irrational because I was asking questions that he wouldn't need to ask.

That is all I needed to hear to push me away from this purchase, which I was actually quite excited to get.

I've only used Instacart a few times, and have not once had a good experience, regardless of purchasing items or groceries. And it's not only in my state! I was out of state visiting family over the holidays, and that time, I was delivered completely incorrect items - one of them being a top I ordered brought to me in the wrong size! Then, a shopper actually stole one of my grocery items. (I know it was theft due to his lack of response when I pointed it out.) Instacart clearly does not do a thorough job vetting their shoppers, and I believe that they don't much care. Why? Because one, these things happen frequently, and two, why should they care when they know so many of us rely heavily on it these days. Shame on them.

This is what I wrote to the company - it sums it all up. (And all I got an auto reply that addressed me as if I was a person enquiring about a reservation.)

To Whom it May Concern,

For whatever it may be worth to you (which I'm guessing is probably nothing, based on my experience so far), I'm very disappointed in your company. I would expect more from an independently owned and operated business. As a "shop-local" person, I specifically chose to use your services as a way to support that.

Three reasons:

1. I accidentally reserved a ride (2 months in advance!), and only minutes later, I called up to get the charges reversed. I asked if they could waive the cancellation fee, which is 30%! The representative not only refused me - they also hung up on me just after sending the cancellation email!

2. The base rate for the ride I needed was 146, so I was thinking - wow, that is so much cheaper than a Lyft car, as your site misleadingly states that a Lyft is over 300$ for the same ride! But after taxes and additional costs that make very little sense to me, it came to 234$ When I checked the Lyft app myself, the TOTAL amounted to 145!

3. I was charged a "pet" fee for my Service Dog. I understand the whole bit about needing to clean the car for future guests - however, I called them and told them that my dog stays in a sling on my body - won't even get a shred of hair on the seat. They still charged me. I have been in hotels that waived the service fee for my Service Animal!

So basically, I just wasted 24$ plus 70$ for the cancellation fee.

I would like to think that my reviews will make a difference to you. However, having seen other people's reviews with the same dissatisfaction as I'm expressing, and now, realising that nothing has changed since they wrote it, I am going to safely assume that you couldn't care less. As long as you're making money, individuals with negative experiences don't matter and are carelessly dismissed.

Lily Sauvage

I am (and always will be) a believer in consignment shopping. I was thrilled when I learned about ThredUp, because my local Crossroads Trading Post consignment store just closed. Up until now, I've not taken this online review avenue. However, if I am spending my hard-earned money on something that was sold to me under false pretences, and if a company handles it in the way that ThredUp did, I feel compelled and ethically responsible to let others know, so that they don't have to go through the same as I did. I recently ordered a pair of boots that were touted as being "Ralph Lauren." When they arrived, some specific things stood out that implied otherwise, so I contacted Ralph Lauren to get them authenticated. I sent photos of the insides of the boot (there were numbers), both sides, soles, and zipper. They got back to me the same day verifying that they were not authentic Ralph Lauren. I took this information to ThredUp who replied that I must return them and wait for them to review the authenticity of the boots before they would refund me. I went several rounds of emails as to the unprofessionalism of that process, not to mention that the boots had ALREADY been authenticated by Ralph Lauren themselves. The messages I got from ThredUP was repeatedly that they need to review for authentication, and that once determined, they would know whether or not to "destroy" the item. For all I know, they are going to turn around and re-sell these boots, which means that they are not losing anything in the least - only I am, by losing both the comfort of believing I was wearing some solidly made boots by a company I cannot afford, as well as losing the boots completely. That said, I have no intention of collaborating on this with them. This is dishonest, disrespectful, and disturbing, to say the least. And all three of those are intolerable to me when I am spending my hard-earned money. I was appalled by this, because not only had I sent them Ralph Lauren Customer Assistance's reply to me verifying that they are NOT authentic, I have copied them on every email since. Why they are not accepting the word of the actual manufacturers of Ralph Lauren and still maintaining that their "experts" (that's exactly what they were called) need to authenticate is beyond me. I mean, how much more proof do you need? I took this up with Ralph Lauren again, and Customer Assistance stated that she is taking this up to a higher level. I don't know if anything can be done, but I, for one, will never purchase from them again. They lost their right to my loyalty and support with their form-letter responses, condescending manner, decisions not to reply to several of my actual points and questions, and refusal to take the word of Ralph Laurent itself as a way to try and get boots back that they can re-sell. I won't be recommending them to anyone again.

P.S. I posted a review on TrustPilot a few days ago, and the response I got from ThredUp was a copy-paste of the original email reply they sent. It didn't even address the actual review. I have seen their responses to people's posts, and they do a great job of appearing to care; however, if you look closely, it is a thinly veiled "we are not culpable" reply. Read the review, then read the response to see what I mean. The fact that they copy-pasted from an older email to me to their response on TrustPilot says it all to me. I do not intend to carry on any further correspondence with them, so if you are reading this, ThredUp, don't bother.