website thubmnail of A1Smartshop
How would you rate A1Smartshop?
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Hong Kong
3 reviews
36 helpful votes
Follow MARC D.
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My experience with A1smartshop has met all of my expectations. I am satisfied with my recent purchase and found customer service to be responsive and helpful. Will be back if I am on the market again.

Date of experience: November 2, 2020
GB
1 review
1 helpful vote
Follow Grabiel Y.
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I was very satisfied with the purchase. I received the necessary information on time, the delivery date was short, the goods corresponded to the description. I have already installed the device and it works as described in the manual. The content of manual is clear and understandable.

Date of experience: January 26, 2023
Hong Kong
1 review
1 helpful vote
Follow Pumtarn Pong P.
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I bought few items from this shop on this recently years and received all items as described and this seller is also helpful and responsive, I highly recommend this shop to everyone

Date of experience: June 4, 2023
Hong Kong
1 review
18 helpful votes
Follow Roy P.
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I placed my order on 3rd Jun and it was delivered on 12th Jun. It's obviously the next day service you come to expect with Amazon prime but for the great price I paid I don't mind waiting a little longer.
I was kept informed by email as my order was processed and dispatch.
From my experience A1smartshop Online have provided a good service and I will buy from them in the future.

Date of experience: June 23, 2021
Hong Kong
1 review
11 helpful votes
Follow clarke l.
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Great service from A1Smartshop.com 5

Great service from start to finish, found it really easy to use and make my order. Nice and easy to use and find what I wanted on the site. A1Smartshop.com emailed me letting me know everything that I needed to know, like when my order was being delivered and giving me the tracking number.

Date of experience: July 4, 2021
India
1 review
0 helpful votes
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Reviewws
January 25, 2023

It is not a trustable website they don't deliver the product please be safe from a scammer sharing link for your referencehttps://themakerdepot.com/a1smartshop-review-2023-a1smartshop-com-legit-or-scam/

Date of experience: January 25, 2023
Hong Kong
1 review
13 helpful votes
Follow Guillamón H.
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When I was ordering i didn't know about this website after ordering a smartwatch I saw some bad reviews about them and I was scared but believe me they did a good job. Keep up the good work!
I will buy again definitely!

Date of experience: March 24, 2021
Hong Kong
1 review
12 helpful votes
Follow Paul B.
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Very good service and fast shipping.
So far so good. Recieved my product, It works fine. Thanks
I took a chance with the order since I needed the drone quickly, and A1smartshop delivered.
I recommend the website. Happy... delivered as promised! I'll reccomend that one.

Date of experience: June 16, 2021
Hong Kong
1 review
21 helpful votes
Follow gemma s.
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Tem as sold. No problems with the order. Would recommend.
Just be aware depending on where you're ordering from there might be a customs charge when it arrives in your country.

Date of experience: April 1, 2021
Hungary
2 reviews
10 helpful votes
Follow Peter K.
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They claim to ship from the UK, but that is not the case. They in fact ship nothing. Provide you an invalid, bogus tracking number for Royal Mail.

They stole £130 from me and we are currently trying to settle the dispute on PayPal, but this false tracking number is a known scam, so I might not get my money back at all.

When the "customer service", which is a gmail address, is confronted, they tell you to " be patient in waiting and do not attack site"(sic!).

DO NOT TRUST THEM! This site should be taken down along with it's clones: Y5DADDY and A1Smatrstore.

Date of experience: August 5, 2020
Hong Kong
1 review
13 helpful votes
Follow David G.
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Good experienced
June 2, 2021

ORDER # 4413
I just bought a Xiaomi MI Watch and it was really good experience and great customer service. It was fast almost 9 days the total time of processing and shipping to Saudi Arabia with Aramex

Thank you and I will buy again

Date of experience: June 2, 2021
Hong Kong
1 review
20 helpful votes
Follow Cartini C.
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NOT A SCAM
May 28, 2021

I have ordered F11 4 PRO and after that saw all the bad reviews about this company. At first I panicked, but then I thought that I am safe because I paid by paypal, so could get my money back in case the item doesn't arrive. I was waiting patiently and finally I have received the Tablet. It was safely wrapped in bubble foil and the box was also untouched with original film on it, so it is definitely brand new item. IT'S NOT A SCAM! YOU JUST HAVE TO WAIT. It took 1 week for my order to arrive and I am very happy with the product. Highly Recommend!

Date of experience: May 28, 2021
GB
1 review
16 helpful votes
Follow Matthew M.
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I bought the Xiaomi mi band 6, the item arrived on time and cheap price, the customer service excellent so I surely will order again from this shop. Highly recommended.

Date of experience: July 9, 2021
GB
1 review
1 helpful vote
Follow Kev E.
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Awful and insulting customer service resulting in being spammed with comments such as "UK THIEF" "POOR UK BEGGAR" and my personal favourite, wishing my mother death in Chinese. I'm not sure the customer service rep knows of the existence of google translate.

Ignoring that emails referred to me as "Dear" and trying to use PayPal as their own returns policy, the item took a long time and of course I realised too late it was coming from China. Then apparently it was delivered but there was nothing at all on the doorstep as claimed.
When I asked for a refund from my bank, which the customer service rep ensured me was my safety net, I was spammed with the above abusive messages as well as saying it's my problem so I should contact the courier which is absolutely NOT the case.
This is not a company anyone should go near and they have no idea how to conduct business.
Ive uploaded the images of the emails but I'm holding onto them too just incase it's needed and for the comedy factor.
I hope I never have to hear from "Andy" ever again.

Date of experience: September 28, 2023
Italy
12 reviews
1 helpful vote
Follow Lauro C.
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It is great to have a place on the internet which you can fully confide in. A1 is one of them for me. Before making a purchase I am confident that I'll get top quality items and outstanding service.

Date of experience: February 3, 2022
Hong Kong
1 review
9 helpful votes
Follow Marcel O.
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Everything was all right. Great product for a fair price, reliable seller. Thank you!
Fast delivery to Europe, it is clear from beginning and they provide all information required.

Date of experience: June 9, 2021
California
1 review
1 helpful vote
Follow Lisa S.
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A great store!
October 16, 2022

This store is really interesting, full of useful and high-quality products. Also perfect customer support. Definitely come again to buy other products here.

Date of experience: October 16, 2022
New Jersey
2 reviews
2 helpful votes
Follow Josil C.
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I bought few products on the past few years without any problem and this seller is very responsive answered my questions, thanks

Date of experience: April 7, 2023
Hong Kong
1 review
1 helpful vote
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Really good, amazing!
October 3, 2022

Really good, amazing actually. The shipping, the price, just the overall feeling felt nice. Got a good watch for relatively cheap $$ (if we compare it to other flagships) and mad fast shipping.

Date of experience: October 1, 2022
Hong Kong
1 review
22 helpful votes
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The shop owner didn't leave me out in the dark and helped me when the software has to be updated well after purchase. The upgrade was in a different language so it was invaluable :)

Date of experience: January 6, 2021

Overview

A1Smartshop has a rating of 3.2 stars from 121 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A1Smartshop most frequently mention customer service, best price and fast delivery. A1Smartshop ranks 35th among Discount Shopping sites.

service
103
value
102
shipping
103
returns
101
quality
101