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How would you rate A1Smartshop?
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GB
1 review
2 helpful votes
Follow Michael A.
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Beware
June 9, 2021

Beware, Beware, Beware. Sells faulty items then wants to charge you fifty percent of the cost for a refund. Says the items are from UK but makes you send it back to Hong Kong at your own cost. Sends you emails telling you that you don't know how to use the item and rings you on your mobile phone and hangs up when you answer. Buy off this company at your peril! It's not worth the savings.

Date of experience: June 9, 2021
Hong Kong
1 review
33 helpful votes
Follow Armando R.
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E Commerce site full of offers. Staff customer service available, perfect shipping and packaging. Possibility of discounts, accumulate points and receive further offers. Best price and excellent quality.
There's a many items for all categories, and there's a possibility to choice the best! The possibility to use Paypal or credit card it's fantastic!

Date of experience: February 6, 2021
Hong Kong
1 review
25 helpful votes
Follow Robert T.
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Happy shopping
March 14, 2021

Happy shopping, Mi watch Xiaomi. Reliable, Professional, Fast. Compliments, greetings from Italy. I like the performance of this seller as well as the whole business with A1smartshop, which is highly recommend to anyone. Thx again.

Date of experience: March 13, 2021
GB
1 review
3 helpful votes
Follow Jason F.
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SCAM, FAKE PRODUCTS AVOID AT ALL COSTS.

Took ages to arrive (comes from china even when it says it doesn't) and when it did it was cheap knock off products.

When dealing with via email, you get arrogant & cockeye responses. Luckily I paid via PayPal and got my money back. I have also reported to the official companies in the hope they will be able to get these wastes of skin shut down.

DO NOT SEND THESE SCUM BAGS ANY OF YOUR MONEY!

Date of experience: April 7, 2023
GB
1 review
3 helpful votes
Follow Darren E.
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Ordered and paid for a drone on 6-2-21... according to the website it was UK stock and would be delivered in 5-8 working days. On the 3-3-21 after having sent numerous messages asking for the promised tracking info and receiving no replies I went through the resolution centre with PayPal requesting a refund. 3 days before the cut off time to reply to them A1 actually gave me tracking info which showed that the item had been dispatched on the 10-3-21,23 working days after I'd paid for it. Way too late for the birthday present I'd bought it for. Doesn't seem the right way to do business when you have to get a third party involved to give a business a kick up the $#*! to stop their attempt at theft. Long story short, don't bother with A1Smartshop.

Date of experience: March 12, 2021
Hong Kong
1 review
16 helpful votes
Follow frank n.
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The purchased goods were delivered in time and in the required quality. A very friendly company to deal with. I had a slight misunderstanding with my order but it was dealt with efficiently and with fairness. I shall use them again.

Date of experience: May 8, 2021
Hong Kong
2 reviews
48 helpful votes
Follow Susan S.
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Using It from some time now, always helpful when matter arising (once in a dozen ordeds)
Highly recommended. I am happy with A1smartshop.com.
I am their customer for over four years. I started with drone but now I buying there LED and tools. Nice
For example, I have issues with transportation to my country. A1smartshop.com solved it and made win-win solution. Smart affordable shopping. My experience buying here was so good, the service was great an my package arrived at the time and with the best conditions

Date of experience: March 12, 2021
Hong Kong
1 review
6 helpful votes
Follow Andrew F.
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Excellent site. Everything is very easy to find and prices are excellent The customer service very good replied all my questions quick, the seller sent me the spare part to resolve the problem of my drone, I recommend this very nice seller.

Date of experience: August 25, 2021
Hong Kong
1 review
1 helpful vote
Follow Robert S.
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Received everything fine... This is my 2nd time purchasing with you and my experience was very good. I would like to tell you that you need to implement a better tracking service, but regard the rest you are very good. 100% recommended!

Date of experience: November 12, 2021
GB
1 review
1 helpful vote
Follow Ambrose K.
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Aftersales customer service is non-existance.
Order has been returned, and no one bothered to pick it up and no refund was happening
They do not care about your order until you chase them.

Do not use them. Do not use them. Do not use them.
And do not expect refund from them.
Fraud company

Date of experience: May 4, 2022
Hong Kong
2 reviews
2 helpful votes
Follow BRYAN H.
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The camera works, incredibly cute and cool, and most importantly-an easy camera, now you do not need to carry a heavy zenith I have not shown a film yet, so I can not say the quality of the photo. Then I will add a review.

Date of experience: December 24, 2021
GB
1 review
1 helpful vote
Follow E L.
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Was given no confirmation of purchase, receipt or tracking link. Money just disappeared from my account. When I emailed to request one I was told to "be patient" (it never appeared). It took 3 weeks for the product to arrive, and the quality is TERRIBLE. I emailed to ask to return the product and they never responded. Would not buy from A1 Smart Shop again.

Date of experience: January 27, 2023
Hong Kong
1 review
1 helpful vote
Follow Paul L.
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From placing my order, and it being delivered on time, I have no problems whatsoever and goods were as described and well packed, and would have no hesitation of ordering from the supplier again

Date of experience: October 26, 2023
Hong Kong
2 reviews
60 helpful votes
Follow Masako Y.
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A1smartshop is a company that places quality, good craftsmanship, and a reliable customer support experience above all else. Online, electronics can often be cheap and low quality. However, A1smartshop brings in tested audio products, wearables, and so much else. I've bought 7 products from them over the few years and they have all withstood the test of time and daily wear. A1smartshop is awesome and I recommend them to anybody!

Date of experience: November 13, 2020
Hong Kong
1 review
23 helpful votes
Follow Paul Y.
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I purchased a drone from their website which I wasn't sure at first due to lack of reviews but they had the best price for it at the time. I decided to take a punt and they came through, my drone arrived on time. This is a genuine company and I would have no problems buying from them again.
Nevertheless I would use this company again in the future.

Date of experience: May 2, 2021
Hong Kong
1 review
15 helpful votes
Follow Juanorti G.
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Had brilliant service my item came on time and well packaged it was what was described and has been very useful to me my shopping experience has been excellent and I would recommend on buy.com to anyone

Date of experience: June 3, 2021
Hong Kong
1 review
1 helpful vote
Follow Dick L.
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First time used A1smartshop.
Happy with my purchase I had made Xiaomi band 7 pro smartband.
Customer service very helpful should you have any queries. I am really impressed with the smartwatch I ordered. Very cheap price, perfectly packaged and great communication from the company. I highly recommend.

Date of experience: November 23, 2022
Hong Kong
1 review
1 helpful vote
Follow Rafaela G.
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The best eshop. Great support. Super is the cooperation and firmware with Xiaomi and their installation on Xiaomi smartwatch I have Xiaomi mi watch 2 I'm happy. Great discussions, advice, answers to customer questions. SUPER.

Date of experience: March 11, 2022
GB
2 reviews
2 helpful votes
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I bought a lot of products from this shop without any issues in the past few years and this seller is very responsive so I highly recommed, not the same as other bad reviews said they are scammer, this is a reliable shop.

Date of experience: February 1, 2023
Hong Kong
1 review
16 helpful votes
Follow Courtney C.
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I ordered an smartwatch for my daughters birthday. I agree with other purchasers, After reading some of the reviews, I was beginning to worry. I ordered the item on 26. 4. 2021. I received an Email confirming my order and then a second Email confirming the item had been dispatched and a tracking No. On trying to track the parcel, DPD kept saying they had my order details but had not received my parcel. However, on the 6th May, I had an Email from DPD saying that my parcel would be delivered that day and as promised it arrived. Well packaged, brand new and a very happy daughter. Very happy with the service and would recommend.

Date of experience: May 16, 2021

Overview

A1Smartshop has a rating of 3.2 stars from 121 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A1Smartshop most frequently mention customer service, best price and fast delivery. A1Smartshop ranks 35th among Discount Shopping sites.

service
103
value
102
shipping
103
returns
101
quality
101