Overview
FabFitFun has a rating of 4.2 stars from 4,229 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and full size. FabFitFun ranks 5th among Subscription Shopping sites.
I was overcharged $100. I sent them how much I should have been charged with screen shots of my app. They then sent an itemized invoice that did not match. I got tired of arguing. Went to better business bureau. Cancelled my account. I've been a member for almost ten years. This morning I go in and they have corrected the price to what I was charged. Makes me wonder how many times they over charged. I was charged $400 for box and add ons. I have screen shots of what app was showing my box was worth $255. This morning they changed it to $325. I have attached screen shots showing their horrible scamming business practices.
The FFF BOX is by far my favorite subscription box. Not only is great value box but their customer service is always great. They always put the customer first.
Hi Ada! We are so happy to hear you are loving your subscription with us, and we look forward to sharing more seasons with you! Thank you for taking the time to write a review! Xo
I can't wait to get my box every season and see all the fun things! The products are amazing! I like that the boxes are for each season. With other services that send you stuff every month it gets overwhelming.
Hi Cynthia! Thank you for this sweet review! We love hearing feedback from our members and we look forward to many more seasons together! Xo
I was confused at customizing your box and they got back with me. So today is the day I can customize my box
Hi Tiffany! Thank you for your rating! We are so happy to hear our team was able to help! Xo
Everything was always great and customer service was always awsome products were great full size never a problem with anything
Hi Dawn! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
They were so helpful & even gave me some shopping credit & knew about codes & very friendly understanding reponsive kind
Hi Cheri! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us!
I was missing an item from my seasonal box and the customer service rep answered my inquiry very quickly- you could tell it was not an automated system and you were talking to a live person. The rep was able to request a replacement for my missing item as I requested. I am very happy and impressed with the help provided!
Hi Alison! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
FedEx said they delivered my package but when I checked, it wasn't there. I checked every day for six days and still it wasn't there. I contacted FabFitFun and they were able to resolve the issue immediately and send out a replacement box which I did receive a few days later.
Hi Shelly! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I just love everything about this company! I love getting my boxes. It's a present to myself, so I don't peek at what's inside until it arrives. And I love to use some of the products as gifts.
Hi! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I've had this since 2023 and have gotten some of my absolute favorite jewelry, sunglasses, home decor, and kitchen supplies from the fabfitfun box. I'm obsessed and will continue being a member forever!
Hi Lexy! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I love fab fit fun! Not only is it like my birthday 4x a year, but any issue I've ever had(which has been few), customer service takes care of it promptly and efficiently! Thank you fff
Hi Jan! We're happy that you had an amazing Customer Service experience. Thanks for your feedback! Xo
I have been an annual member for several years, and enjoy the items I receive very much. Customer service via text chat has always worked well for me when I have questions. Overall I think FFF is a great subscription
Hi Christine! We are happy that you're pleased with the results and that we were able to help! Xo
I recently made contact with Fab Fit Fun Customer Service. I only contacted them because I had realized something regarding a previous order. I made contact through CHAT. I was able to chat with a LIVE person from the start. Excellent communication! Agent went above and beyond any expectations I had.
Hi Sherry! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
These days everything is too expensive. FFF makes getting my favorite shampoo brand possible, while also introducing me to new products I wouldn't have otherwise had the opportunity to check out. (Luxury face mask cream for $28?!?) It's a blessing to get a box full of gifts every quarter for the price of just one item in one box.
Hi Maria! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Needed some updated info on my account as I reactivated with a coupon, (deal) a new start to seasonal after being Annual for a long time, and got all my pertinent info quickly, nicely, and excited to be back!
Hi Bev! Welcome back to the FFF Community! We appreciate this review and look forward to many more seasons together! Xo
I needed help with my Spring Box. I made a mistake and FFF representative was so patient with me and would not give up until she knew my needs were met. I love this organization.
Hi Christina! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I was choosing my first box and got a little lost in the process. I asked for help. Got to the root of it right away. I quickly made my choices and submitted my first order after some clarification.
Hi Jane! Thank you for your rating! We are so happy to hear our team was able to help! Xo
After a five year hiatus, I rejoined and to my surprise
Products are cheap, no brand names as mentioned
And a mess in box,cancelled
Hi there! We sent you a DM on Sitejabber (2/17) and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!
I only recently subscribed to a year of FabFitFun, and had a problem with ordering an add-on. But I contacted customer support and they got back to me in a timely fashion and absolutely resolved my issue in a matter of hours so I was delighted by that! I'm excitedly waiting to receive my first box! So, more to come!
Hi Brenda! We are so happy to hear our team was able to help! Your feedback means a lot to the entire team and we look forward to sharing more seasons with you! Xo
I had a question regarding my order and the lady I spoke with was very helpful and answered all my questions regarding the matter.
Hi Lisa! Thank you for taking the time to share your thoughts and feedback with us. We are glad we were able to meet your satisfaction! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicole! We have forwarded your concern to our team and they have emailed you directly to your email on file. We look forward to assisting you there!