The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
Wasn't sure of ordering a truck computer offline. Arrived fast and was packaged well. Put the computer into today and had the keys reprogrammed. Started right up and no codes were found. Will be driving it to see if all holds up and no codes pop back up.
This transaction worked seamlessly. The car dealership didn't have access to a new part, so Car Computer Exchange shipped me a preprogrammed part quickly. The part worked flawlessly. I highly recommend this company.
I have ordered the part. They asked for a survey. I have yet to receive the PCM and haven't dealt with their reps yet. The ordering process was easy, and I am looking forward to the rest of the experience. 5 STARS thus far.
Prior to ordering the remanufactured computer for my 2006 Jeep Commander, I called and asked to speak to someone who could answer my questions. The lady who answered the phone could not answer my questions and seemed put out when I asked if I could speak with someone who would be able to answer. She then took my name and number. I never received a call back. I decided to go ahead and order a PCM anyway and my Jeep ran fine after installing the computer.
What started out to be a week turn into two weeks hard to tell a customer that they keep messing you around between shipping and the manufacturer of being so rude when I called for help on the product and data for delivery the person I talked to was so rude for that reason I will not buy another computer from this company or they'll never get my money again thanks to their rudeness and under love delivering I would recommend someone else going somewhere else
I spoke with no one and got no emails informing the status of my unit no my notification when shipped and had my order. Was actually starting to think it was a scam. Wish they had kept me informed of everything as the computer was getting programmed. Also thought I was supposed to to ship mine back but didn't receive a shipping label.
"I recently used an online car computer exchange service, and the process was very straightforward. The website was easy to navigate, and I was able to order the replacement computer quickly. The shipping was fast, and the new part worked perfectly once installed. Everything was handled online, so there was no need for phone calls or in-person visits. Overall, a smooth and hassle-free experience. Highly recommend for anyone needing a car computer replacement!"
Really satisfied with the product. Price was good plug and play was awesome. Shipping a little slow.
Very quick delivery. Seems to be the correct part. Once it was installed, the car started up first click of the key.
It took a little bit to be sure I was getting the right part, I think I have.
Ordering needs to be more specific so you dont order the wrong computer like I did but otherwise good experience
Sent off to correct a PCM issue, with loss of signal. Once returned, vehicle will crank, but does not start, when it ran before rebuild.
Fast, sure hope this fixes it, 2007 ford computers are no longer available this is the only way
Quick and easy, we'll plug it in when it gets here, no screwing around with programming or PATS, and customer will be on their way! Then we send our old fubar module back to them then.
I was very happy and I'd use them again. The experience was very easy
Service was good, took a longer than expected to received. However, it was shipped and arrived on dates promised.
The replacement ECM worked great... it is truly plug and play.
Only reason they didn't get the 5th star was the time from order to shipping center seemed slow, once it was shipped it arrived a day early (next day). Placed order on a Monday around 11 am on a Monday and item wasn't shipped until the following Monday.
Just received product and have not installed it yet. So far experience has been good
Followed the included directions and as soon as the new unit was installed it started right up.
Their process is very straightforward and easy to follow. When multiple units may be available they ensure you get the number off the original along with your VIN. I followed their easy to follow step by step instructions and my Liberty started up and purred. However on my second test drive a similar misfire condition started. In my original Liberty PCM it was a cylinder #4 misfire and ionization problem, the replacement has the same problem except it indicates the #2 cylinder. I sent the replacement back for them to analyze and am waiting for a replacement.
Answer: No, they sent us 2 non-working ECUs and I had to file a complaint with the credit card company to get my money back.
Answer: It would be easier to give a full grown lion an enema.
Answer: There are only really two ways to reach this company. The first way is to call the number and ignore all other menu prompt options and just press 1 for sales. It's all they care about. Otherwise you will be listening to elevator music for thirty minutes before getting dropped out of the system and calling back. The other way is to send an email and wait two to three days for a poorly typed one sentence response that doesn't fully address your issue, and this will go back and forth for a week until you finally get somewhere. Good luck and Godspeed. The other