7ContinentsTravel Ltd
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7ContinentsTravel Ltd

How would you rate 7ContinentsTravel Ltd?
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GB
1 review
1 helpful vote
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Inadequate service
February 25, 2025

I had used them for over 10 years without an issue but this time
I ticket was issued wrongly and agent didn't correct it properly causing us lots of issues at the airport
Hotel was also incorrectly issued,we got 1 less room

Date of experience: February 11, 2025
GB
1 review
0 helpful votes
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7-Continents Travel Agency has been my regular travel agency for over a decade and I surprise myself that its taken this long to contribute my review of their services. I always find them helpful, reliable and dependable. I have recommended a few friends in the past and would do again in the future. Sami was especially helpful on this occasion.

Date of experience: August 18, 2023
GB
1 review
0 helpful votes
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Great service
March 2, 2023

Great customer service quick simple and easy. The agent Waleed has always been very helpful courtesy calls and emails to ensure all is well an the travel plans are still in place. I received a message to remind me of all my travel info the day before and even th bay before I returned. Great travel agents 5*

Date of experience: March 1, 2023
GB
1 review
0 helpful votes
Follow Zainab M.
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Thanks 7Continentalstars company, Shoaib assist me very well, he helped with booking my umrah package in very good cost. I am happy with kind service through out the journey me and my husband had. Sohaib was updating us with all the service through my journey, he's a very hard working and helpful person. I'll definitely recommend him again for travel.
Well done Sohaib keep it up, May Allah give you more blessings in your work.

Date of experience: March 29, 2023
GB
1 review
0 helpful votes
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Booking a flight from Shahad.
March 5, 2023

Perfect job done from Shahad. He has been a wonderful customer service who has always be an assistant to me in any request I have made through him. He is calm, respectful and more over have patience to make things done and on time too.
I will forever recommend him and his company to who ever I know and will be needing his service.
I will rate him and his company 10 out of 10.
Thank you.
Seth Mensah
03/03/2023

Date of experience: March 3, 2023
GB
1 review
0 helpful votes
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Very good
April 7, 2023

The company should be proud to have such excellent staff۔ They should be appreciated, I have taken this step inspired by their ability and capability. Treating customers with good manners, laughing and speaking softly despite their rudeness and bad manners represents their good character.I appeal to the company to recognize his potential and promote him to a higher position after seeing his sincerity and hard work. And I hope the company grows further because of Bilal. Bilal is a very soft hearted and a good agent.
May Allah accept his service and grant him success in this world and the hereafter. I suggest everyone to book their Umrah with Bilal. Jazak Allah

Date of experience: April 5, 2023
GB
1 review
0 helpful votes
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Highly Recommend
August 24, 2023

I have been looking for a December umrah package and have tried many agents. Ehsaan from 7 continents has gone above and beyond for me and my family. He has worked very hard to ensure that we got the flights and hotels that we wanted. Ehsaan discussed every part of the trip in great detail and spent many hours ensuring we got the best package. Jazakallah Ehsaan for your great customer service you are a credit to your team.

Date of experience: August 24, 2023
GB
1 review
0 helpful votes
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Good service
October 4, 2023

Recently we purchased our Umrah package from this travel agent. We were served by Ahmad Ali. He was very passionate and informative. He dealt your queries vey smoothly. We recommend this travel agent.

Date of experience: October 4, 2023
GB
1 review
0 helpful votes
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Been dealing with 7 continents for a while but have only ever had this good customer service from them. Harry ensured I understood what I got into and pushed as hard as he could to get me the best. Am thankful this time round.

Date of experience: July 26, 2017
GB
1 review
0 helpful votes
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Umrah trip
March 30, 2023

I have contacted the travel agents for a quotation to go for Umrah and one of the staff Aqib helped me all the way through. He was very pleasant and patience with me for my booking, he helped me all the way through and got me a good deals Alhamdulillah. We were very pleased with the package he provided us. The hotels accommodation was very near to the haram. The transport has been arranged perfectly for us. I highly recommend this travel agent to anyone who is looking to go for Umrah in the future

Date of experience: March 30, 2023
GB
1 review
2 helpful votes
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They really don't deserve a star. Absolutely useless and dishonest. Dealing with this company is a brain drain. They have a lie planned for every eventuality which always leads to an increase in fare price.
Phone calls are always coincidentally ended mid conversation.
Our agent made several mistakes, acknowledged them and still insisted on us paying extra for his mistakes.
Do not use them!

Date of experience: February 11, 2017
Pakistan
1 review
0 helpful votes
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Autopilot Mode: Imran
January 18, 2020

I needed a ticket to Lagos, and Imran has done it with great professionalism, enthusiasm, and has found me the cheapest, short connection flight within my budget. Giving a call *******3193) to him is like setting your plane on autopilot mode.

Date of experience: January 18, 2020
GB
5 reviews
3 helpful votes
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Their service has always been great, they are friendly, informative and take care of all the little details, such as checking passport validity and arranging visas. Always a low price with professional service

Date of experience: February 25, 2017
GB
1 review
6 helpful votes
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Honestly speaking, nothing can best described the concept of "customer satisfaction" than the service provided by Frank, he restored my confidence in buying ticket through travel agents, Frank appears very polite and professional in dealing me with and while l demonstrated fear, he reassured me and gave me the best service that anyone can ever dream of. I will recommend this travel agent to anyone hoping to buy ticket to travel world wide as the company is responsive to customers' needs and on a personal level, l am extremely satisfied and l am particularly grateful to Frank who dealt with all my enquirers with sound zeal and in depth professionalism. Kindest regards Frank.

Date of experience: August 23, 2017
GB
1 review
4 helpful votes
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I received an excellent customer services from Mr Honey... he helped get the best deal for my budget and my family's travel needs. I took so much of his time as I was undecided with my travel dates and the airport choice so that I get the most suitable and affordable tickets... Mr Honey was very polite, helpful, really patient, reassuring at each stage and I feel confident that that I got the best possible deal. My tickets were issued immediately after the payments. I do hope that my travel experience and flight is as excellent as well. Nonetheless, based on my customer service experience with Mr Honey, I would recommend 7 Continents definitely to my family and friends and anyone as long as the other staffs there are as helpful and patient as Mr Honey. I am satisfied in fact 150 percent satisfaction. Thank you Mr Honey.

Date of experience: June 13, 2018
Nigeria
1 review
0 helpful votes
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Quick reliable service
September 7, 2017

Saqib really came through for us when making last minute bookings for direct flights between Lagos and London. They offered best price and quick service and I quickly gained confidence in them. Thank you.

Date of experience: September 7, 2017
GB
1 review
4 helpful votes
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Bad customers service
August 24, 2015

I made a booking with them, had to cancel original booking due to a bereavement in the family. I did travel but earlier than planned. However, BA was able to accept my reason and cancel without loosing the deposit. 7 continental sat on the money by claiming the airline took it. This us over a year I am yet to receive the balance of my money. Phone calls were not respected neither responded to emails. The manage is always in a meeting irregardless of the time of the day.
I can't recommend them. Incidentally the very first sales person I dealt with me wooed my heart and got a very good service until he left then everything became a mess.

Date of experience: August 24, 2015
Athar K. 7ContinentsTravel Ltd Rep
over a year old

We have 500+ Employees working day and night to handle customers with care.

The issue you have raised can be solved if you can email your complaint at complaints@7-continentstravel.co.uk or you can visit this link and submit your query.

https://7-continentstravel.co.uk/Complaints.php

If you are writing the email. Please provide your full name or your reference number so we can track down your invoice and forward it to the complaints department.

Regards
7 Continents Travel

GB
1 review
0 helpful votes
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Very Helpful
April 10, 2022

First time I chose their service to buy the tickets. Saad handled me politely and patiently.So far my experience is very good till purchasing the tickets. I have a peace of mind at the time. I hope all go well through out my departure and arrival journey.

Date of experience: April 8, 2022
GB
1 review
0 helpful votes
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Chris and Aleem
January 1, 2023

I have been buying all my tickets from 7 continents travel for a little over three years now and I have never had any issues with them. They are straight forward, reliable and you can trust them. My best ticket advisers are Chris and Aleem grate and lovely guys.

Nosa.

Date of experience: December 31, 2022
GB
1 review
0 helpful votes
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Mr Rehad mohamoodally
March 22, 2023

First time i used 7continents. Brother Yasir dealt with my documents. The service was very nice and i would recommend people to use 7continents travel.

Date of experience: March 22, 2023

Overview

7ContinentsTravel Ltd has a rating of 3.1 stars from 124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 7ContinentsTravel Ltd most frequently mention customer service and umrah package. 7ContinentsTravel Ltd ranks 25th among Travel Agency sites.

service
26
value
24
shipping
15
returns
15
quality
20
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