Overview
24HourWristbands has a rating of 4.2 stars from 12,859 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 24HourWristbands most frequently mention customer service, great quality and timely manner. 24HourWristbands ranks 13th among Wristbands sites.
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Great pricing! I shopped around, and this was the best price for the quantity I needed. It was actually cheaper to order 500 wristbands, than it was any of the smaller quantities. It was Quick and Easy to Order! Received in a couple of days from placing order using the standard free shipping. Will definitely use again.
This company is awesome. I was having a hard time putting my pins together and Tom was very helpful. He worked with me to get the best picture and help format it the way I wanted. I needed it before a certain date and they worked hard and I got it a few days earlier. I am very satisfied with everything.
Ordering the wristbands I needed was super easy, cheaper than anywhere else I had already looked, and Nate was great. He was very helpful and got my order submitted and confirmed in less than 5 minutes.
We placed this order 3 weeks before our event, so the first week of September. When I contacted them they told me I would have to pay much more to get our order before Oct. 1 (which is in the small print) which when I did not do that, they put the order on hold and refused to send it or refund the money, or notify me they put the order on hold. After a series of complaints, the item was shipped.
This is incredibly shady. It is not that the order was wrong, or misplaced, this was a conscious decision on their part and unacceptable.
I was in search of wristbands and other sites were not giving me options or prices that I could work with. I started browsing 24HourWristbands, and Jane assisted me with all my questions. I was able to find the information I needed and more.
Was very quick to answer my questions and placing an order on the website was super easy. I could make notes in the comment section for any specifics for the order. Can't wait to get my order! Thanks again Nate for your help! :)
I ordered tens of thousand from this group and many ordered were missings colors. They would never honor it. But really get me is that I made an order in Aug for 16,000 bands and the same order in Sept and they raised the prices by 33%. Avoid this company.
We had a last minute order with no room for error, but Walter came to the rescue. I tried online, but Walter made the process easy so that now we can rest. This order is for world event so we thank you for everything!
I waited for one facemark from them for three weeks and the facemark is huge... It goes all the way up to my eyeballs... I am extremely disappointed with them and my order. I demanded a refund and they did not honor their responsibility.
Nate was great! Best help I have received through online chat. I had trouble with processing a large order for a client and Nate came to the rescue. He called me back right away and we walked through the trouble together. I hope the final product is as great as he was on the chat and on the phone. Thanks
We tried out this company for the cups that we order every year for an event that we do the cups came out beautifully however when we unpacked them and started using them at our party we noticed about 20 or so cups had either broken lips along the edge or had tiny holes in the bottom so when we would pour drinks for guests the drinks trickled out. Now 20 cups out of a 150 might not sound like a lot but we sell these cups that are event to help pay for the event and having 20 cups broken cost us a $100 we will definitely think twice before ordering from you guys again.
Over the company is excellent and easy to work with. I cant give five stars as the printed wrist band quality really isnt amazing. If these bands were used for a promotional and werent worn for long they would be perfect, however they wont hold up for long.
TERRIBLE Customer Service. Go somewhere else! After ordering $900 of teal and white custom pens I received teal and beige pens that were terrible looking. Then I went back and forth emailing the customer support team multiple pictures to verify that they weren't correct. After 2 weeks of emailing back and forth I was notified they would not reprint the pens and that they would give me 10% off a new order. Worst waste of time and almost $1000 for white, beige and teal pens that you can't give away.
This company promises same day service, but unless you select rush shipping, they take their time and do not provide your order in time. When you complain, they just tell you it's in their terms and conditions and you are not liable. Avoid at all costs!
Hello,
We sincerely apologize if you are not satisfied with the service received.
Please understand that, for delivery on a specific date, both rush production and rush shipping must be selected when placing the order for delivery on the guaranteed "in-hands" date. Rush Shipping will guarantee the order is received within the selected timeframe, after production is concluded. When you place a rush production order, but then opt for "normal" or "ground" shipping method, OR vice versa, please be advised that the delivery date will only be "estimated" and is not guaranteed; shipping companies do not offer guarantees for ground shipping.
If you had chosen BOTH rush production & rush shipping, taking note of the cut-off time, your order should be delivered accordingly. Per terms, "If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you still accept the order, we will issue you a credit for the difference between the rush production or rush shipping option that was not met." We can already see that your order has been shipped and is currently in-transit with UPS for delivery shceduled by 05/27. Your UPS Tracking Number is 1ZY2342W6892163240.
Again, we apologize for any inconvenience and we hope we were able to clarify. For further queries, please feel free to contact us via the ticketing system. Thank you.
Best Regards.
Not happy with our order. We cant read the bands when we ordered it looked great but when we received was very disappointed. We help cancer patients and when you put these bands on you cant see who we are. Hope you will make this right.
Dear Jillian,
We would first like to apologize for any inconvenience that you have faced but please know that we as a company have always rectified any mistakes from our side and have always done the most we can with the best of our abilities to help and serve our customer so it seems highly unlikely that this situation would occur. We request you to provide your order number here or call us at 1-855-711-4467 or contact us through our ticketing system so we can look into it and figure out what actually went wrong since we cannot find your order without an order number to provide a reasonable resolution to this matter. We will be waiting for your reply, thank you.
Sincerely,
24HourWristbands.com
I ordered lanyards with I'd holders, paid the USA option, applied the free 24 processing with free shipping code, received product "19" days later. Apparently the "24hourwristbands" name doesn't apply to the lanyards even with a 24 hour processing code. They product is nice but way too slow plus they shorted me 8 is holders. If you need it quick, its the wrong place.
Horrible company. Placed an order last Friday paid the extra $10 for a proof. Opened up trouble ticket told would be there Monday no proof still on Tuesday. Called the rep said my issues weren't real issues still fighting with them to get a refund. Take your money else where save your time and headache. Horrible company with horrible costumer service.
Hello,
The proofing process is not contemplated in the Production and Shipping timeline estimated by our Website. If a proof is requested, Production Time and Shipping Time will not begin until the customer approves the proof and fully pays for the order. This is why requesting a proof usually adds several days to the overall order timeline. If an order is required to be delivered by a specific date, a proof may delay production, thus jeopardizing your chances of receiving the order in a timely manner. We will not be held responsible for any resulting delays on such orders. If you request a proof, please check your e-mail inbox often, as well as your spam folder, so you can promptly review and approve the proof. The cost of a proof is $20. It is non-refundable, even when the order is cancelled or refunded. Proofs are not intended to be "decision making tools" for customers. There will be no option to cancel an order simply because the proof does not meet your expectations. Please do not place an order merely to obtain a proof, as the order will be binding. If an order is already in production, cancellation may no longer be an option as these are all custom product. Please refer back to the tickets for further assistance.
Regards.
Got my order of bottle openers right when predicted, and they came looking better than I expected! The 2+ inch diameter was bigger than I mentally envisioned it, so if youre looking to put them on backpacks like a keychain Id recommend going for a smaller size if possible. Great product, everyone I gifted them to loves them!
I tried ordering custom can coolers but they lost my art and design and refused to give me a proof of the product to make sure they replicated my design correctly. They also failed to communicate much of this to me and I had to logon to the website to check my order status to even find out why it was held up. Would never order from them again.
Hello Emily,
Please note that for customization, artworks must be submitted with the order. If there are any issues pertaining to the artwork, a ticket will be created to notify you regarding the matter. The ticket will also send out automated calls to notify you as the order remains on hold pending artwork. You can also respond to the tickets by logging into your account. If you wish to cancel, please feel free to call and a representative will assist you.
Regards.
David was a great customer service representative. He really helped me complete my order. We will definitely be using this company in future endeavors, and will be referring other patrons to this company.
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- Houston, Texas, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We regret to hear your experience and apologize for the inconvenience. If you are dissatisfied with the products received, please file a claim via the ticketing system regarding any issues with the product within 60 days of receipt. All claims must be submitted with multiple images clearly showing any defects or flaws on the product and the quantity affected. The images submitted must depict plausible issues with the product and identify as defects by the Claim representative. However, please understand that the products we carry are intended purely as promotional items. Products that have minor imperfections visually or in size are not considered defective or flawed. We only provide refunds for custom products if a Claims Representative determines that we made a mistake on the order that cannot be remedied by a re-make. In some instances where we do not determine that we are at fault, we may, within our discretion, grant a courtesy refund, based on claim at hand. For more details, we strongly recommend you check Section 14 RETURNS AND REFUNDS and Section 15 DEFAULT PRINTING STANDARDS of our terms and conditions that was agreed upon before order confirmation. We apologize for any inconvenience. Please feel free to refer back to the ticket. Thank you. Regards.