Easy peasy ordering. Order received quick and with great quality

VERY HAPPY WITH MY ORDER EXPERIENCE, WILL ORDER AWGAIN SOON

Perfect Perfect Perfect Perfect Perfect Perfect Perfect

We ordered custom koozies! The were good quality and arrived quickly. Will order again!

I received my order in a timley manner and the price was great! Thank you!

Place a reorder on custom lanyards, everything the same including the artwork since the client approved and liked the first order. 24HourMistakes decided that they would change the artwork because "we thought it looked better". WTF? To correct their mistake to change the art meant a week delay on the project, missing the client's in-hand deadline. Every call or chat with 24HourMistakes was useless, no one had answers, no one could tell me who might have answers and then the order shipped without any information available to me for tracking so just had to wait and hope. Not a good way to do business.

Yet here I am again... Client had ordered wristbands from this company in the past and directed me to reorder. Placing the order was easy, and working up the artwork online was fairly easy, then it all goes wrong.

Order was placed for July 16th "Guaranteed" Delivery Date: Thursday, Jun 16,2022 [+0.20] (RUSH) (5)" per their website order process. The client needed for an event on Saturday, Jun 18th, 2022.

No update on the website order other than "order processing". I chatted with a customer rep on Tuesday 14th to check on the order and make sure it would be shipping in time. I was told that the order is complete and had been sent to the shipping dept and I would receive an email update once the label and shipping had begun.

Two days later, no email or update and no delivery of the order on the guaranteed delivery day.

Contacted service rep via their chat again. This time told there was a quality control issue with the product printing and it had been rejected and sent back to production. Could offer me no further information as to when the order would ship and arrive. Asked to speak to a supervisor and was told "there are none on the floor" at the moment.

Contacted service rep via phone today, took a very long time for them to find any information about the order and where it was. Finally came back and said had read the prior chat and repeated that the order had been delayed due to rejected quality control and would arrive the following week. When I asked to speak to a supervisor, was denied. Asked how to get a refund for the rush/guaranteed shipping since they had failed and I was told by the rep "I'll open a ticket and see what they will do".

Still don't know if or when I'll get my order. The client is upset and I'm scrambling to find some other promo product for their event tomorrow which means I'm going to have to make something myself.

USE ANYONE BUT 24HourMistakes

If I could give less than 1 star, I would. I ordered wrist bands on February 6th for an event on March 3rd. I approved the proof on the 7th. I actually called that day because when I ordered, the website said standard production was 7 days and the estimated delivery date was February 20th but when I received the confirmation email, at the bottom of the email it said that the 7 days and the estimate date was not a guarantee and the production may take up to 7 more days. The gentleman, Jordan, that I spoke to said the order was being processed and even though the order could be up to 7 days later we should still be fine since we paid extra to have the bracelets made in the USA instead of China. Cool cool. We would still be okay. I kept checking in on the website to see when my bracelets (for a co-worker that has breast cancer btw) had shipped. There was never any update other than the order was "pending." I started getting nervous on the 20th when I hadn't seen any update or that they had shipped. I called and was told that I would have to wait 24-48 hours to open a ticket since the estimated day of deliver was pushed out until Wednesday, the 26th. So now I'm getting nervous and asking if there was anything they could do or give me any concrete information about when the wrist bands would be shipped. He just kept repeating what I am sure is a script that said something to the effect of, "there isn't anything we can do. You paid for standard production" and told me to call back on the 26th if we still hadn't received our wrist bands. I checked back on the 26th because 1. I received an email saying my product had been delivered. 2. It hadn't. By this time I am beside myself. My event is less than a week away. I called over and over asking for help for some kind of problem-solving and their customer service did absolutely nothing other than repeat the script. I'm attached screen shots of the ticket that was opened as well as the email they sent me saying the product had been delivered. Long story short, I was told Wednesday that if I wanted to rush production it would cost $200 more dollars... for an order that was only $370 to start with. Then I was told I could get a partial shipment of just the adult wrist bands I ordered for an additional $120 but they wouldn't actually get here until the 5th... two days after my friend's event. What kind of shakedown is this? Warning: By the time I had talked to a handful of "customer service" agents and opened the tickets below, I was not in a good place. Lol. I'm usually pretty laid back and totally understand that it's not the agents' faults that they are not empowered and their company's policies are really poor but I was/am suuuuper upset. I still don't have the bracelets and won't get them in time for the event Tuesday.

I first found this company based on their website's guarantee that I would receive my order of 16" imprinted foam fingers today. I placed the order on 9/16/19 and their website confirmed that I should receive them today. I also put in the order notes that I needed them either on 9/24 or 9/25. The event I was needing them for was on 9/26, so I could either receive them on 9/24 or 9/25.

I followed up on this order on Monday 9/23 to make sure I would receive it in time and the representative I spoke with (don't remember his name) informed me that I would need to call back later on in the day (I called at about 7:45) because a manager wasn't there yet and he couldn't confirm that they would arrive on either 9/24 or 9/25. I called back in the afternoon of 9/23 and the individual I spoke with said the order would ship out on Monday and arrive to me on Tuesday.

Tuesday morning I called back because I never receive a tracking number or shipment notification. The individual I spoke with said that they soonest they could get them done would be 9/27. I told them that wasn't acceptable and that the only reason I ordered from them was because their website said they would be here by 9/24. The representative told me to call back at 11:00 because then a manager would be on site that could help me.

I called back at 11:00 and was told that all of the managers were in a meeting at the same time and there wasn't anyone else I could talk to. The representative further said that the information on the website isn't correct, and there were some production delays. 24 Hour Wristbands never called me, never emailed me, and never notified me in any way that there was going to be a delay in my order.

The representative we were speaking with, Gilbert, was most unhelpful, and could not help solve the issue that we had. He said that he was going to check with production and see what could be done. We called back a half hour later because we had not heard from them and he said that he hadn't been able to check with production and still couldn't get them here any earlier than 9/27 - which we again told him was not acceptable because that is not was was promised.

Four hours after the first phone call, around 3pm in the afternoon we received a call from Marshall - the manager. He said that they could have the order to us on 9/26. We again told him that this was not acceptable because it was past when the event started and we no longer needed the product. (By this time we found another vendor who could meet our deadline and had sent them the order). We told Marshall that we didn't need the order any longer, and the cancel the order and refund our money because it was going to be past the time the order was needed by.

Marshall informed us that 1) they wouldn't refund our money and 2) they were still going to ship the order to us to arrive by 9/26. We reiterated that we did NOT need the order if it wasn't going to arrive on 9/25 and that if it was shipped, we would refuse delivery and dispute the charge on our credit card.

24 Hour Wristbands did not stand by their guarantee that was stated on their website, did not inform me of any production delays, then did not refund me any of my money because of their production issues.

I have since reached out to my credit card provider to dispute the transaction. 24 Hour Wristbands still plans to ship me the product for arrival on 9/26, which I will refuse and have returned back to them.

Please do not purchase from this company! Worst customer service experience I have ever seen. The only good thing I can say is that designing the product on their website was pretty easy but that is it. I ordered 100 Koozies from them on 8/19/2019. I went back and forth with them on the design asking them to make a few changes. That took several days because trying to make them understand I wanted picture of the antlers to be larger and part of the font larger. I then approved the final picture and paid for it on the 8/21/19. On Monday the 8/26/19
I received an email from an imprint.com asking me to approve the product so it could be shipped. I then called the company because I was confused about the sender of the email and also I already approved it and paid. Also the email that was sent did not have an image attached and I told the customer service rep that and he said its just a final email from the production dept. that I should just manually type in approved and send back to them so they could ship that day. I was a little perturbed thinking that I had already done all of this {but I needed them by Sept. 1st for a couples shower} so I went ahead and did what he said so I could make sure to have the product by the 1st. I received them on the 28th and the antlers were smeared on all 100 of the Koozies, {not the image I had approved}! I called them again to say they were messed up and he said there was really nothing I could do. I wanted to speak to a supervisor but they had all left for the day. He said I could call back tomorrow to speak to them. The next day I called 3 times from 8 am to 3pm, each time I was told the supervisors were not in yet. Finally I was able to leave a message and he finally returned my call at 8:30pm. In the meantime I had to open a support ticket and attach pictures of what I ordered and what I received. The supervisor told me there was nothing they could do except offer me 15% off of my next order. He said that sometimes their laser printer messes up but they couldn't help it. So they did not replace my product or refund my money or even half of it.
I have never seen a company not stand behind their product. I will never order from this place again. The worker seem to want to help you only if in the mood, very very unprofessional.

If I could give less than 1 star I would. Website listed that my order would take 5 days to produce and 5 day shipping. Received an email with an updated shipping date which was passed by the time I needed my product in hand. When I call to find out they told me that production time is 2 to 3 weeks and if I wanted it earlier I would have to pay. Then I told him I wanted to cancel they said I had to pay to cancel it. By far the worst customer service you can imagine when it comes to dealing with issues.

Here is the exchange:
Client need the order by 5/22. Please proceed accordingly.

Customer Service: *******764
Sale: *******569
Jenny Lajera Said...
Hello Levar, Thank you for reaching out to us. Please know that your order is currently in production and we are proceeding with the order accordingly. Also the order was placed with a standard production and shipping option unfortunately we cannot guarantee delivery dates with standard shipping as our shippers do not guarantee delivery for standard orders. Standard orders have an estimated turnaround time of 2-3 weeks. If you have an in hands date we would request you to upgrade to Rush shipping. Please know there might be some additional amount to upgrade the order to rush. Please feel free to write us back or call us back at our customer service number if you have any further queries. Customer Service: *******764 Sale: *******569
Levar Gordon Said...
Your website stated 5 days, not 5+ but 5 days, hence why I went with you. Order date may 6th. Ship date should have been may 13th. 1 day delay to answer ticket ship date should then be may 14th. Ground shipping as stated by your site is 5 days which would but them here by May 18-21. These are the things listed and advertised on your site. Since you are now telling me that this is false and I have to pay additional funds in order to receive the order on time, please cancel the order and refund my money so I can take my business elsewhere. To a company that is honest about their business. This is absolute foolishness.
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Nico Said...
Hello Levar, Please be aware that the cost to upgrade shipping will be $24.75 and this will guarantee delivery by 5/22. If you still want to cancel, please note that there will be a cancellation fee as the order is already in production. The fee will be based on the portion of products that have been completed. Please update this ticket to let us know how to proceed. Regards, Nico
Levar Gordon Said...
Please again explain to me why I'm being charged a fee when your website indicated the time? Production and shipping to be 5 days each?. What kind of business are you people running? This is completely unacceptable. Again YOUR F@$!#ing WEBSITE states 5 days production 5 days shipping. The order was placed on MAY 6th! I will never use your services again and will be spreading the word on the complete $#*! show this place is. As an international event planner this has to be the worst company to do business with