Awful company! What they don't tell you is these are produced in China and ship from China. My problem is that I paid extra to have these items for an event this weekend (the items have the date on them and can only be used this weekend) and they are still not here and we leave tomorrow. The company and UPS will no re-route them to our hotel and the company is telling me they will only give me a $20 credit when I spent over $300. If you order from here make sure you have plenty of time to receive the items as they are not as fast as they tell you they are.
I ordered 1000 bands for a funeral. I paid $90 to have them here in time and the delivery date was completely missed. I'm top of that, customer service was useless, promised phone calls etc never happened. Very poor experience.
Paid extra for a specific delivery date and apparently order will arrive 5 days later than expected. I was under the impression the items were in Texas but they ship out of China so delivery date cannot be guaranteed.
I paid $10.80 in shipping to get the wrist band 2 days early since I needed it for someone's birthday. I ordered it on August 1 and expected to get it by August 10. I called many times to check the status of my order and got different information every time. I was going to get it a whole week late. Very unhelpful, this company is a scam and over expensive. Do not trust the "great reviews" on the website. I think they are fake. Will not be purchasing from them again and will be requesting a refund.
Do not order from this company. I paid for wristbands to be delivered on a certain day and they are still in production. I have spoken to six "customer service representatives" and I keep getting the same answer. It's in production and they will get back with me in a few hours. They will not let you speak to a manager they just stick to a script.
The tattoo they sent me was exactly the opposite of what I ordered. I was communicating back and fourth and suddenly it's been too long, case closed. The work was horrible. Don't confuse this company for Wristband, no hyphen. They are a rip off. And the wrist bands they sent were absolutely nothing like I ordered. This company does junk work and then stalls you until it's too late. I'd give them no stars if i could.
They make you pay extra for "Keeping jobs in the US" and claim it will be manufactured in the US, making it ship faster and be higher quality. My Item was 9 days late and by the time it had arrived, I had already moved out of the address I was in before. I asked why, and they told me it was delayed in customs while shipping from their factory in CHINA. They made me pay extra for no reason. They're lying to their customers
Ethan,
We apologize for any miscommunication. We take our clients concerns very seriously. We want to do right by you, please call 281-286-9500 for a service rep.
Also please understand that the virus has put heavy strains on the shipping industry, so there will be delays that we can not control from our shipping partners. Either way, we will get this fixed for you.
Best,
WB Team
This is the worst company I have ever encountered! Does not even deserve 1 star as far as I am concerned. I ordered 4 floor standing hand sanitizers for my medical offices. The sensors broke after 2 weeks. Its now been 3 months and no resolution. They say they sent 4 new ones out which I never received. All they do is open tickets, go back and forth with numerous staff members but nothing ever gets resolved. Very dissapointing especially during such a critical time as this Corona virus pandemic. They sell products that don't work yet cannot even do the right thing by replacing them. I even sent them videos showing how the products don't work and still nothing. I will never refer or order from this company again!
Tara,
We apologize for any back and forth. We will get this issue resolved for you, please call 281-286-9500 direct and the service team will assist you.
Best,
WB Team
I ordered from them on 11/18/21 and package was to be delivered on 11/29/21. I finally received my package on 12/10/21 from China. This I thought was a TX based company and all of the people that respond to phone calls and or to messages are in China and are 12 hours ahead. I opened my package to find that the writing that I paid extra for was not even readable in all 200 bands. I instantly called and messaged back and forth to be told I approved the photo and yes I did but the writing inside was white as was the outside just like the picture and that is what I approved and presold to customers. Now I have a product that is not what I ordered and they will not refund or redo what they messed up. I was told the inside is embossed which means engraved in the inside but not visible. WHAT? Why would I pay additional to have something on the inside you cannot see. I am furious with this company and will post reviews on every platform. Whatever you do buyer beware this company is a fraud.
I ordered bracelets also ordered faster delivery, they had fed ex delivery it. It said delivery, but was never delivered. Whether it was wrist band or fed ex, I should not of gotten credited for only half my order. So the outcome was they will make half of them and get credited for half. Which the function is now over, so they are really useless for me, but I still said for them to make them, do to I had to still pay half. Someone should be held accountable. They are made from China, and that is why I will go American Made only!
My delivery date keeps getting backed up I would not have ordered from them had I known it was going to be this long when I called they said there was a holiday in the area but it should not have backed up this long I cannot give a good review on the product because I am still waiting for it probably would never order from them again. Need to have better delivery on TIME! This business will not succeed with this type of issue!
During the peak of the crisis, we had a dire need as an essential service for disposable gloves. Ordered 2 boxes XL, 1 L for our crew at a premium price of $89.9 days later 3 boxes of badly damaged (see picture) incorrect size M arrived. I immediately contacted customer service. They directed me to fill out a complaint ticket. After more attempts to contact them, finally 5 weeks later they contacted me.
Here are some of their comments
" we are out of stock, will give you 5% off next order"
"we do not pay return shipping as per Policy"
They also said they sent the wrong size because they did not have the correct size. No call, no email, nothing.
I paid extra to have them here by a certain date and they are arriving 7 days late! DON'T charge people extra, if the company cant produce the product when promised.
Ordered wrist bands jun 26 2023 the site said would be delivered by June 28 2023. It's now Monday and still haven't received product. They say that it's out of their hands after they ship sooo how can they guarantee a delivery date at all. THIS SITE IS A RIP OFF..
Do not expect your order to arrive the time that they say on the website, plan for 2 weeks later. They have horrible customer service so should you need their help, good luck! I recommend trying another company.
This is a $#*!ed up company with bunch of $#*!ing airheads running it, do not buy anything from these $#*!s.
They take your money and sending you the used items and try to return it for refund, you never see that again.
Promised equipment delivery within 4 days of order and did not receive in well over a week now. Inquiries into the status is met with policy of "Ignore". Can't get info via email, phone, or messaging but they will sure respond quickly if you want to order something. Also, check your cart carefully and watch for "bait and switch" prices for quantities.
Placed an order. Items were "in Stock" with 2 day shipping. There Items are a little higher priced than other, but I was fooled thinking I would get a better product, and better service. Boy oh boy, was I wrong. Items should have been delivered several days ago, and they still have not been shipped. Contacted the business and was told, our "Vendors" are out of stock and running behind. Your items should ship in the next few days. Blah, blah, blah. More of these companies trying to collect money for items, products and services they cant deliver on. I had other options to purchase items from to keep my customers & employees safe. This company has obviously gotten into a market created by the Covid-19, just to cash in. Go someplace else and support honest businesses.
I ordered 2 infrared thermometers on April 6. Their website stated they would arrive April 8. April 8 came and went with no thermometers. Called on Monday stating I wanted to cancel the order as their misleading website/shipping time caused me to purchase elsewhere. They said no problem, send an email, and I would be fully refunded. I did so and kept getting the run around. Decided I had enough and disputed with my credit card company. They state they are in Texas, but I receive replies from them starting at 7 PM east coast time through the night. I suspect they are located overseas (Singapore maybe?) and the Texas address is simply a front. Stay away unless you enjoy being lied to.
Hello Sam,
At the time, we faced many challenges with shipping and our couriers had to face many delays. This was due to the pandemic and we have since expanded our support teams to better serve our clients. We do apologize for any inconvenience you may have faced. We are working day and night to better accommodate our customers. We would love to hear more and make this right. We are based our you Sugarland, TX, please give us a call at 281-286-9500 or email us at Support@wrist-band.com. Please reach out so we can make this right!
Thank you
This company advertises "in stock" and "same day shipping" when it doesn't even have the product. The automated message on the customer service line says "your wait time is under two minutes" and repeats this message for fifteen, twenty minutes! The chat line is no better. After one or two stock answers, the bot (person?) stops responding. The company should be shut down for false advertising, failing to honor contracts, and probably a lot of other infractions I don't know about.
Answer: They have no customer service. No on answers the 800 phone number, they do not reply to emails, and the chat box on their site is worthless. AVOID THIS COMPANY
Answer: JonDon for gloves. Its a legit company. Also I have found them on Texas Supply Source
Answer: SCAM! SCAM SCAM SCAM SCAM. They lie, cheat and refuse to address a grievance.
Wrist-Band has a rating of 1.4 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wrist-Band most frequently mention customer service, credit card and delivery date. Wrist-Band ranks 12th among Wristbands sites.
Sara,
We apologize for the miscommunication. We are working on building our service team out to improve our communication to clients.
Please call us at 281-286-9500 to speak to a sales rep that can assist you on a resolution.
Best,
WB Team