Wrist-Band

Unfortunatell I can not give a quarter star. I had 15 minutes asking a simple question. "The price of the disinfectant is $25 per liter?" as you can imagin the "EXPERT" try to avoid the answer with different counter-questions intead with a franc answer. To my first question "The price of the disinfectant is $25 per liter?" the answer was, how many you need?. My second anask was: "I just want to know, the base price for ONE liter?", just he did not understand the question, tha answer was: "That depends on the amount you order. So How many you need?.
I told that I'm not a Health care institution or company, just a regular customer. In short, they are not interested to give answers, just sale. Zero customer support.

The product I ordered looked NOTHING like the proof I was sent. I had requested purple glitter ink for my bracelet order and what I got was a MESS of Gold glitter sprinkled all over the bracelets. When I sent a message about being unhappy they explained that the only option they had for glitter was the gold, I could have purple ink and they would sprinkle Gold on it. When I pointed out that is NOT how they advertised they offered me a discounted discounted rate on my next order and when I stated that I would NOT be doing another order they offered me $20... for my $168 order! I would NEVER recommend this company to Anyone!

Wrist-band is either incompetent (they can not properly log a cancellation or a customer call) or dishonest.

I made a purchase from Wrist-band with the understanding that shipping would be free.
When I made the purchase Wrist-band added a $27.50 special shipping fee for sending the product to Hawaii.

I phoned Wrist-band sales within minutes of making the purchase and cancelled the order. They said a confirmation email and refund would follow.
I emailed Wrist-band sales the next day via their sales website (contact us) asking for confirmation of cancellation (no response).
I phoned Wrist-band sales when they sent me a USPS tracking # and they told me to phone when the packaged arrived and they would send a return label and full refund.
Now they claim I never cancelled the order.

This is a blatant lie.
I emailed them once and phoned them 3 times - every time identifying the order number and told them that I was cancelling the order.
I have a phone log on my cellphone showing when I phoned them.

Do NOT deliver your order on promised deliver date. I paid a lot of extra money for expedited shipping and production. Then just try to track your order. All they do is have you enter your order number and email address promising to send you an email response... I have tried to track my order probably eight times and have never received an email response.
I placed my order on the internet because I could not understand the "outsourced" operator. When I called to track my order... they just kept putting me back to wait in line recording.
My credit card has been charged the total amount even though they knew when they placed the charge that they had already not fulfilled the order in the timeline promised.
These bracelets were for a young man's funeral to pass out. The funeral was yesterday and we still do not have the bracelets... they were suppose to be here on the day before the funeral.
I would not use this company again... I hope at this point that I get what I ordered and that they will adjust the amount they charged me for not fulfilling the order on time.

Wrist-band.com advertised receipt of a no-touch thermometer within 24 hours. I was in desperate need of one when we returned our employees to work following a COVID-19 shutdown, as the local company that was supposed to perform our daily scans dropped the ball and I decided to do the scans myself. I was so happy when I saw this website. The 24-hour guarantee is posted EVERYWHERE on their site. I paid an extra $30.44 in next day shipping charges to be sure it arrived in time, making for a grand total of $120+ for this item. Ridiculously overpriced, but I was desperate and couldn't find these in stock anywhere. Not only did I not get the item the next day... it took 9 DAYS for me to get it! This was even after I chatted with them to explain the urgency of my situation. In the meantime, I scrambled locally and found one for $50 which is nearly identical and works great! When I contacted wrist-band.com to get refunded for my shipping charges (the least they could do), they refunded me only $20. When I questioned the amount, they told me "per our website we refund rush shipping charges only on a prorated basis". Unbelievably bad service - I will NEVER place an order from them again. This company is the worst and I want to make sure others avoid the same nightmare I experienced!

I ordered two products from wrist-band.com. I ordered silicon wristbands, which arrived on time and looked great. I also ordered hand fans and here is where I started seeing their true colors. I ordered the fans for an event. The promised date stated on the website was acceptable. Ordering was a bit clugy, but I proceeded nonetheless. I ordered both at the same time and waited for their arrival. The wristbands arrived on time, and as I said earlier, they looked great. The promise date came and went for the fans. I ended up calling and inquiring. They told me they had already been shipped. When they finally arrived, too late for my event, I might add, they were not what I ordered. I ordered brown plastic handles, which was one of the offerings. They arrived with wooden handles. I reached out to customer service and it took over a week for a reply. When they finally responded, they said they substituted the wooden handles because the others would have taken too long and so they figured I would prefer the wooden handles sooner than the plastic handles later. WRONG! Don't try to read my mind, ask me! I told them that I approved the proof with the brown plastic handles and that is what I wanted. They asked me to just take a discount on the product. I told them I do not want a discount, I want what I ordered. That was 3 weeks ago and I am still waiting for a response. As I said, the wristbands were fine. The fans are a disaster. What are you supposed to gather from this? That you have a 50/50 chance at getting what you order if they are not the wristbands. That's about all I can figure. I just want you to know what happened to me so you can keep it in the back of your mind if you go off script and order anything other than wristbands. Good luck!

As an essential business, we are required to stay open. I purchased several automatic hand sanitizer dispensers and they are ALL dripping when not in use and turned off! I contacted customer service for a solution. I was not looking for a refund, I was genuinely looking for a solution. Below is a word-for-word response to my question:

Me: I ordered several automatic hand sanitizer dispensers and they are all defective. They are all dripping when not in use. How do we fix this?

Customer Rep (Aish): How is it possible that all of them are defective? Are they? Please send the video for each on to *******@wrist-band.com. Whats the exact issue? Please call on *******178

Me: That is what I am wondering. How are they all defective? They are all dripping. Below is a photo. It dripped so much that it looks like it's dripping from 3 locations. I've asked the other locations to send me videos, so I will send those upon receipt.

Customer Rep (Lulu): Kindly let us know how many of products you got defective and show us all the defected products in short videos as it is not possible that it all get defected.

Me: Hi, I am still gathering the videos as the products are not all here in the office with me. You still have not provided any solution in regards to the two stands that I did provide photos of. How do we fix the dripping? Is it fixable?

I sent photos of the defective products and this was the next response:

Customer Service Rep (Victor): Please be informed if you open the front bracket. You will see a nozzle which can be changed. Might be a nozzle issue.

Me: How do I change the nozzle? It only came with one.

Customer Service Rep (Victor): The pictures had been shared with the production team. Please wait while we update on the issue from our production house.

My support ticket was closed after Victor's last response and it was marked as "RESOLVED". Now tell me, what was resolved? I contact customer service again, and was not given and ETA, a solution, NOTHING!

This is the WORST customer service I have every dealt with. The prices are ridiculous! It cost over $300 a unit.

I am attaching pictures for reference. Do NOT support this awful company.