Overview
24HourWristbands has a rating of 4.3 stars from 12,860 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 24HourWristbands most frequently mention customer service, great quality and timely manner. 24HourWristbands ranks 13th among Wristbands sites.
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I previously ordered some stadium cups online. It was very easy to design and order. I paid for rush shipping (the rush shipping wasn't outrageously priced) and received the cups within a few days. They were just as expected. I just called back to reorder the same thing and spoke with Neal. He was very easy to work with, and my cups were reordered within minutes. I will definitely continue to do business with this company!
1. Shipped my lanyards and plastic sleeves in a bag, with no packing materials. This resulted in a gaping hole in the bag when I received it. Missing a couple of lanyards and some of the plastic sleeves were bent. 2. The plastic sleeves are really pliable and the plastic sticks to each other, not stiff. 3. When the option for "bagging" is there, it only shows the lanyard being bagged. What showed up was the plastic sleeve AND lanyard bagged together. A little misleading, as that is not what I wanted. 4. A couple of the lanyards had pulls in the material and a couple did not include the clasp, I paid for unusable product.
I placed an order without realizing that I requested it be produced in China, and that was going to cause me not to meet my deadline on a project that I was working on. I called the first time and the rep that I spoke to was not very helpful, he only answered my questions, when I got frustrated, he even snapped back saying "there's nothing we can do". I call back to ask if there was an option to have it shipped for the next day and I got Murphy.
Murphy was great and gave me the option to pay an additional fee in order to get my product. Today, I come home from the office and what do I have? My package with all 50 bracelets. If it wasn't for Murphy, this review would've been a 0 if it was an option.
Thank you Murphy, this would've disappointed an entire team, had they not arrived on time. You saved the day for this company and he should be leading the customer service experience, instead of the first rep that I spoke to.
I needed 200 wristbands for a church event. It was Monday and i needed them on Saturday morning. I was behind when ordering and thus freaking out when I was looking to order the bands. The layout was simple and easy and the quick delivery time in options eased my mind. The Wristbands were delivered on Friday afternoon and were a hit at the event! Thank you 24HourWristbands!
I did a reorder of an item I purchased exactly the same time last year. Murphy did a great and efficient job of submitting my new order in a timely manner. I really appreciate the promptness and professionalism of his service. Thanks again!
Richard saved my order and fixed the shipping so I would receive it in time. I ordered koozies for my daughter's wedding on a Saturday and requested 2 day shipping because we are heading out of town the following Thursday for the wedding. I expected the shipment on Wednesday but when I received the shipping notification, the delivery date was Thursday by 8 pm. When I called customer service, Richard said he would see what he could do and get back with me within 2 hours. He was true to his word and was able to change the shipping for me to receive on Wednesday. Thank you Richard!
Although I have yet to receive my order yet (rush order due 2 days from now), I have had quick responses with useful information on 3 separate occasions. Spoke with Matt on the phone and spoke with NATE via message. Will be highly satisfied as long as my order is correct and comes in on time.
I would give them 0 stars if I could. Worst company ever. I paid extra to have them delivered by a certain date. They arrived 2 weeks afterwards, well after our event. They claimed that they don't guarantee delivery dates, even if you pay extra for them. What a rip off! DO NOT BUY FROM THEM EVER!
I love this product so much! It's everything I was hoping for! I've bought this product before and I was satisfied then and I am extremely satisfied now! The product came exactly as expected and it was fast delivery! There was no regrets! And to make it even better if you buy at least 100, you get 100 free and that is a nice bonus!
Thank you so much!
I've ordered wristbands through this site for the past year and a half, and they've always came out great and on time. The support team is incredibly nice and always understanding and helpful. I was able to get wristbands just in time for out events.
Murphy was very helpful in getting me the information I needed.
It would be very helpful if the website showed or sent tracking information to the customer who is waiting for an order.
I was starting to panic, because I ordered my wristbands so I could get them before an event and hadn't received them yet. Murphy helped relieve my panic by giving me the tracking number and the company that was delivering it. Thank you.
Had many exchanges over the past week with Walter to order an inspection quantity of wristbands... in anticipation of significant future orders
Walter was exceptinally professional and a delight to work with > if the rest of the operation is similarly competent and pleasant, it will be a pleasure
I recently bought 520 koozies that were the wrong color. I contacted customer service and requested to ship the royal blue koozies back to get navy blue instead. I was told there would be a $28 restocking fee. I agreed to it and told them to charge the same card as I purchased them in the first place. I shipped the koozies back to them for $45 and was waiting on the navy blue koozies to come. Instead of them charging me and sending them out right away they were trying to get me to refund and reorder while still taking out the $28 restocking fee. I insisted to just send me the koozies. After a week of back and forth they finally charged me the restocking fee and have shipped them out. I am still waiting on the koozies and my customer the koozies are for is very displeased. Horrible customer service!
Richard was friendly, patient and terrific! We have ordered from 24HourWristbands before. The product is terrific, the price is reasonable, and the service is great. Can't wait to get our wristbands and have another successful fundraiser! Mission Beach Women's Club
I ordered koozies for my husband's surprise 40th birthday party and I ordered them about 2 weeks in advance. Had I done it sooner, I would have avoided the rush shipping fee, but that was on me for not ordering earlier. The koozies arrived 2 days before their originally scheduled date and look great! Very happy with this process and the product!
Do not order from this company. I order 15 customized masks for Covid. I was told that it would take 5 days for production and 7 days for shipping. After two weeks in production, I was told that I could pay an extra fee and they could expedite my order. This was not what was originally stated. Once I finally received my order, 5 of the 15 masks were improperly sewn together. Now, I am in a battle with them trying to get them to fix the problem. This company is a scam. They will not allow you to talk to upper management. We will see what they do to rectify the issue. I will not be a repeat customer!
I was having issues with how the site was charging me for koozies. I talked with Haley from customer service over chat and she helped get everything taken care of. A great company that I will use again and again. I recommend it!
Richard was friendly and helpful. He understood the corrections I requested for my items and sent them over to graphics team. I have not recieved my proofs yet as I just placed call. I will update review to express my satisfaction with products.
I ordered my bands and paid extra for 2 day shipping. When I called to check on my order it still hadnt shipped on the day there were supposed to arrive. I called multiple times and complained. They made it right by over night shipping over the Thanksgiving holiday. Easy to use website, and good product, just stay on top of them about your order.
The service was excellent! The quality is superior! The colors are vibrant, and rich! What more could I want? Thank you for getting them to me so quickly. I love love love them, cant wait to share them with others! Excellent job!
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- Houston, Texas, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Austin,
We apologize for any inconvenience that you may have faced but please know that we use external shipping carriers to ship our products and they only guarantee deliveries on rush orders and since your order had standard shipping your time of delivery was an estimation not a guarantee. This is also stated in our terms and conditions as well but we do understand your disappointment and since you are an old customer we would like to offer a 50% refund on the shipping charge as a courtesy from us, you were also called by one of our representatives regarding this matter but could not manage to get you on the phone so he left a voicemail, we suggest you call us back or contact us via the ticketing system to avail the refund. We will be waiting for your reply. Thank you.
Sincerely,
24HourWristbands.com