24HourWristbands

Paid extra for USA production & rush delivery. Had time to correct this when found it was in China and could have made in USA and still had it in time for event and did not. Now to try and get my money back. Horrible. Very sad when it was for a Charity event.

I was ready place a fairly big order but had a handful of questions i needed answered first. I tried their chat messenger, i only got a hello from someone named Jeralen. I asked my questions, but nothing. No matter what said thereafter - nothing. I told them i was going to leave a bad review if they did not help me - still nothing.
Also of note, i was considering buying one of the custom printed facemasks for our business, but to buy one (just to see how it fit) was $10, but to ship it was $16. Would have $26 just to see if this mask fit properly.
Needless to say, i left the site and never placed my order. They lost out on a few hundred dollars from me just now.

Website advertises face masks in stock with 5 day production time. Order did not move to production for 3 weeks where it sat "in production" for over 5 days. I called customer service to inform them that I needed the masks specifically for an event being held in 8 days and need the masks to ship ASAP. After speaking to one rep that tried to charge me an extra $263 to expedite then another who tried to charge $365 I asked to speak to a manager where a production manager assured me that the masks would be delivered within 7 days to meet my deadline at no extra cost. The masks still have not shipped and today I received a call asking if I want to expedite the order to arrive in 3 more days for an extra $100. The masks are now useless to me and I am assured that it is impossible to cancel my order.

This company uses Covid as an excuse to delay production and charge extra for "expediting"

After placing an order then reading reviews, I was skeptical and almost canceled my order. However, my koozies that were custom created arrived two days before the estimated date and looked exactly like the design. I would recommend this company if you're looking for koozies.

Placed order on 9/4, needed items for 9/13 was told Inwouldnt receive items in time despite the estimated shipping time selected during ordering. Was told my new timeline was 9/20. Asked to speaker to a supervisor was told there wasnt one. Then received a phone call from someone in the "production room" starting I needed to pay more $$ for a rush order. When I balked at that and asked further questions, I was interrupted multiple times. I will never use this company again.

While their website is very easy to order from, don't believe their production times at all. You must pay for expedited shipping to get their "free rush production" time or they don't even put it into production.

I ordered a set of napkins 19 days before an event and asked for 2-day rush production and when I called for an update 15 days later, they hadn't even started it and then used that to get a "fast" shipping fee of an extra $20. And the other order I had placed with them wasn't shipped to address I provided and they offered no help. Still don't have either order and their customer service is an absolute, rude, joke.

I had forgot to put in my discount code when I checked out and knew that it was probably a long shot to be able to talk to someone and see if there was anyway I could use it still or if I could use it on my next order. I spoke to Adam and he was super nice and helpful! He went ahead and refunded me the discount, his customer service was on point! Thank you Adam and everyone at 24hourwristbands for the great prices and awesome customer service!

This is what happened to me...
So this is the situation that occurred tonight from 5pm-8:30pm. I spoke to several people. Ending with Scott. No resolution was achieved and I'm very dissatisfied & disappointed with the way I was treated. My business will go to another company in the future. Delays in production and rep made mistake and company won't correct it. Overalls terrible service and product will be useless since I'm receiving it after the event I needed it for.