24HourWristbands

Worst customer service ever. No concern about my order or that it is weeks late and won't be on time for the event it was ordered for. When and if they do get there they will be useless and they really don't care. Every day I call it's a new excuse, no concern or care to try and fix the problem, no try to rush the order that a month ahead of schedule, just rudeness and then suddenly no record of me ever calling at all. Not even a hint of desire to care about their customer just an I don't care, not our problem attitude from every person there I have spoken to. Just amazing. I get more concern about my well being from teenagers on the street.

I placed an order on April 2. They delayed it and said there was a problem with my artwork. I got on the phone, resent them the same file and it was fine...

2 weeks later. They said the color I ordered was out of stock. At this time, I am expecting my order to be almost done.

I told them to pick another color and finish the order ASAP. So what did they do?

They delayed the order even more. They wanted me to confirm my confirmation?

Anyways now its 5/11. Way over a month and they are now telling me that I need to pay more to get my order on time.

What a joke. I will never use this company again.

Great product, excellent turn around. Came a day earlier than said they would be here. The quality is great and the koozie colors were all what I requested and not faded on some, like I've seen from other companies.

Not only did I have several printing issues with my over $200 order, it came in the mail INCOMPLETE! I ordered 200 cloth wristband and only 100 locking clasps came with my order. You do the math... After a long while speaking with the customer service team, they continued to assure me 220 clasps were given and that I should just check the box it came in (as if that wasn't something I obviously already did before calling them). REALLY?!?! They then asked me to send a photo of what was missing. Ummm how exactly am I supposed to do that when the order is incomplete?! I just received a response to my claim stating they will NOT be sending more clasps after "investigation." Horrible, horrible, experience. This company doesn't care about fixing their own mistake since they've already stolen my money. Never using this company again and will certainly deter others from using it as well!

Ordered 100 swirled two-color silicone wristbands with debossed printing. Promotion included additional 100 at no extra charge. Image on company website clearly showed the two colors (red & black) throughout the entire wristband. Finished product received did not resemble the website image in any way. They appeared more striped than swirled. Contacted company to complain and requested either remaking the bands, making new bands of a different style, or a refund. Company denied all my claims. Filed BBB complaint and still received no resolution, only an offer of 10% discount on another order. Images shown below are the image from the company's website and the photos of actual product received.

I have used this company for two previous orders and everything was fine. However, this time was HORRIBLE. I ordered bands from their site using a list of their approved fonts. They placed my order on hold because of a production issue--spacing was too close. They then used an automated phone system to call me about the hold. However, their system does not leave a message. Nor was I contacted in NO other way about the hold. I waited for two weeks for the arrival of my bands and then called when I became concerned about them arriving on time. When I called, I was told it was my fault I did get the call, and they charged me almost $200 in rush fees. Please keep in mind the total cost for the bands was $205! I talked to several people in customer service and the only thing that offered was a 17% discount on my next order. HA, the joke is on them because I will never do business with them again and when asked about my experience, I am happy to share how BAD my experience was!

My 12 year son placed an order for a school project this evening. He easily navigated the site and designed his company wristbands. Any questions he had were answered quickly via their online chat feature. Upon checkout, my son chose a 'buy 100, get 100 free' option, but didn't see that there was a $15 shipping charge attached to the free 100. I called later to cancel the extra 100, as these kids are on a budget, and 24hourwrisbands quickly and very graciously refunded the shipping charge but are still sending the 200 wristbands. Great service!

I was a little hesitant about ordering anything based off some of the reviews, but figured I'd see for myself. I order 50 custom koozies for a baby shower & they turned out wonderful! They look exactly like the sample i saw when designing them. They arrived within a week and a half which was fine because I ordered way in advance. I would definitely recommend as long as you are giving yourself enough time in case they don't arrive as quickly as you'd like.

They have several hidden fees that they do not mention but in tiny fine print. The worst is that when you get 100 "free" wristbands they actually add an extra charge of either $15 or $20. This does not show up in the cart or when you order. It only shows up on your bill which is a horribly deceptive way to do business. More pointedly, their customer service is horrible. I was flagged as high risk and spent days talking with 6 reps. One just told me to call back in 6 hours when he was not working anymore. To top it off, one of their customer service people asked me to send him a photo copy of my Credit Card. As if being deceptive about pricing was not enough, asking me to email a photo copy of my card is just not acceptable. Even canceling my order has been a hassle. I will not be bringing them business again.