Ionos

I've been in the web business for a long time and I can confidently say IONOS is one of the worst hosting companies I've ever dealt with. Their customer service is atrocious, and their billing practices are borderline fraudulent. I called to let them know I was moving my domains elsewhere because their renewal prices were just too high. That should have been the end of it. But to try and keep my business, they offered me a 55% discount on domain renewals through May 2025. Sounded decent—so I stayed. Fast forward to this week: I receive an invoice that's wildly overcharged. Turns out, they never applied the discount to 22 of my domain names, and the same overcharge happened on the previous invoice too—which I only noticed after digging. I called immediately—AFTER I had already paid—and was told, "Sorry, we can only offer you 40% now, not the 55% we promised." Total bait and switch. To make matters worse, they billed me for virus protection I never purchased, and now refuse to refund that money as well. I spent over four hours on the phone trying to get a straight answer, was hung up on more than a dozen times, and when someone did answer, they were rude and dismissive. IONOS is happy to take your money but won't honor their word, their invoices, or basic customer respect. Yes, they might be cheap when you first sign up, but once you're with them for a while, they'll treat you like garbage. Avoid this company at all costs. I'm now being forced to file a legal claim just to be treated fairly. Absolutely disgusting business practices.

Customer service is horrible; you schedule calls with the assigned "personal consultant" but never receive any. They flood your inbox and dashboard with a million things and "offers" for products you don't actually need. If, for any reason, even if the assigned personal consultant or customer service representative never gave you a callback to cancel, you can cancel the contract. However, you still get charged for something you never meant to add since the beginning. On top of that, let's say you acknowledge you didn't cancel on time, but it's a product/service that doesn't make sense AT ALL; well, sorry, you still will pay and cannot switch to another service that may help you. So, I'll gift them around $150 for a service I don't need, haven't used, and have no idea how I contracted for because I use a different domain for Microsoft 365, which was purchased even after the "free trial" for this service started. Still, well, here, the customer IS NEVER RIGHT!

If it weren't for the fact that I could not transfer the domain I purchased with them (oh! That's another one, by the way), I'd run as far as I could from Ionos. It's been the most horrible experience I have ever had, with hidden fees, misleading advertisements, confusing offers, etc.

Hi, the reason I am sending this review is because I have looked for every possible means to reach ionos, even tried calling them on *******555, but the call keeps getting hung up.

On January 08, I bought joomla hosting and registered the domain name; graciousweb.com with it via ionos.com. In your order confirmation email IONOS sent to me, they promised to confirm the order within 48hours.

My customer ID is: *******

Not only did you not confirm the order, even after debiting my card, they went silent and did nothing about it. Today makes 12days after I placed my order and received order confirmation, still no response from IONOS.

They have breached their terms of agreement and cost me this precious domain name, as I just discovered that someone else had taken it as at January 17.

In order words, IONOS has cost me my company name and branding. And I cannot let that slide.

When I wrote to them to express my frustration and demand a compensation on January 18, they did not even bother to get back to be.

I believe this is grounds for a serious lawsuit against IONOS, which I would not rule out, if they don't handle this in the most amicable manner.

Why do you cancelled contract after receiving payment?

They cancalled my order without any reason after debited my card.

HUGE SCAM. AVOID AVOID AVOID. I signed up for a trial for one pound a month and eventually it turned to 10 pounds a month. During this time, IONOS repeatedly called me - annoying telemarketer calls where they kept trying to sell me more. IN NO WAY DID I AGREE TO MORE. I told them I was hearing impaired on the phone, and they clearly took advantage of this.

I went online a few months ago, cancelled my contract because I wasn't really using it. Recently, they sent me a huge bill saying I owed them a ton of money because I signed up for a 'year long membership' with them. I NEVER DID THIS. They signed me up for it themselves. Then we called, and they weren't able to provide a contract I'd signed or ANY EVIDENCE I'd signed up for this contract.

We're reporting them to OFCOM. Will keep you updated.

I log into Ionos.com and see a pop-up saying my domain has over 700 threats and I should buy site scan and repair, the problem? I already have site scan and repair. This is a pattern, when I have issues, they try to sell me something to fix it but it NEVER fixes it. Very scammy.

I am deeply disappointed with IONOS's handling of my GDPR requests. Despite submitting multiple formal requests for access to my personal data—as is my right under Article 15 of the GDPR—I received no adequate response within the legally mandated timeframe. This lack of compliance with GDPR regulations raises serious concerns about their commitment to data protection and customer rights. I urge potential customers to consider this experience when evaluating IONOS's services.

You may be surprised...I started with them 3 weeks ago today on VPS and have spent more time on tech support being told my site is the problem. VPS keeps going down. Plesk back up files 111 up x00,000,000mb. Changed my password today and VPS went down. Had to call support again 3 hours today yesterday 4.5 hours and I forgot how many times last week... don't let me bore you with words. A picture tells a thousand words... make your choices carefully. I am close to losing a site that has tens of thousands of dollars spent through the past 4 years... today they offered me $60 credit for my first 6 months of discounted hosting. Lol

75% of the people I spoke with at ionos did not listen to what I was saying. It seemed like most of them are commission sales people wanting to push products even if you don't know how to use them.

Took me a month and a half to get away from them and make sure they are not charging my account for anything.

Do yourself a favor and go to an all-in-one place like wix because these people will hard sell you every time you call.

Incompetent customer "service" and emails that never get a reply. They don't hesitate to email you new bills though! I disputed a $2.21 charge with my bank since they overcharged me, and they proceeded to SHUT DOWN MY WEBSITES OVER $2.21. Nevermind that I've been a customer before they were ionos (formerly 1and1, when things were way better), for close to a decade. They don't give a flying $#*!.

I CANNOT WAIT to leave this company. They probably know it's a pain in the $#*! to change hosting so they definitely use that against you. I wish I never chose this company because I've wasted hours of my life quibbling to people with Indian accents about charges that I didn't authorize. They put you on hold for 10-30m at a time, they must be so extremely disorganized to need that much time to look into your records. Also, they talk over you and don't listen to you. Rude af and incompetent to boot.

Seriously the worst company I've ever had the displeasure of working with.

The WORST experience I have ever had with any tech company. They have started charging me £45 per month for PHP suport which I never requested it for one year... I called them up 8-9 times in the last 2 months and they have told me they will email or call me. No manager has been contacted me...

DO not buy anything from them!

WORST customer service ever. They don't care one whit about you. Just try to cancel a service... you have to call them to do so. It will be cancelled over the phone, and then an hour later you will get an email saying that they have cancelled your cancellation because you must have made a mistake... I did not see this email several months ago and have been paying $9/mo for a webbuilder service that I do not use! Realized today that it's still part of my 'contract' and called up to cancel it again... about an hour later I got the above referenced email saying they've cancelled my cancellation request...

"This is Mona from the Sales and Cancellations Department. When I double checked your Mywebsite creator contract, I could see that there is a website associated in that. So what I did so that I cannot ruin your website, I revoked the cancellation and make it active again. "

I'm just about to call them again and start screaming!

These guys had cheap hosting so I signed up for a domain to sell something. They billed me for stuff I never signed up for. After I canceled everything they kept sending me invoices forever for advertising services which I did not need or ask for and could not use as I canceled everything with them. They refuse to cancel until "contract" I never agreed to is up. They are total scum acammers and their hosting is trash. You are better off anywhere else.

I give one star for their graphics design on their frontpage.
Do not fall for 1$/month hosting because they will force you to pay afterwards. I should have around 24$ invoice for 2 years of hosting. For my surprice I got 156$ invoice when I cancelled all services.
This did not help me to immediately terminate services but services were extrapolated to terminate after one year. This is totally unethical business.
99% of webhosting services shut down services after you do not pay invoice but not ionos. They will force you to hang out still one year after you have terminated your contract.
There was a hidden e-mail on site for cancelling that I contacted. There I was asked specific details what to cancel.
This is not as bad as hostgator but it is more like money laundering masquared as a web hosting service.

I used their hosting service and bought our company domain from them. Without warning, one day our website was just...gone. Customer support were useless, just saying "sorry, we detected a security issue and shut you down - we suggest you go try another provider". And everything we built is gone. Really pathetic, avoid at all costs.

I cancelled this transaction not knowing what it was. I don't even use their service. Come to find out they are threatening me on a service I cancelled and never used, "This email serves as the final reminder of the outstanding debt of $32.00 for your contract *******.
We have now locked your contract.
If payment is not made, we will forward the case to a collection agency within the next 7 days. Please note that this may incur additional charges." I don't even know what this service is.

I've been using this platform for a while. The functionality and price is pretty good, customer service is very poor. The response time is slow, they clearly use to much automation, and very little actual personal support. I personally will be moving all my accounts to another platform ASAP. I recently felt the need to add another site to this platform, then changed my mind. I was charged anyway...be careful with these guys!

Avoid at all cost!

Company only gives a days notice for renewal of hosting plan at increased price every year. A day is not enough time to move files out and they count on this. To retrieve files after expiration not only do you pay the increased price but also a reactivation fee. How is this not considered corporate extortion? They need to be investigated by the consumer protection agencies!

I cancelled all my services in the cooling off period as the quality of the website builder was very low and lacked many functions compared to competitors.
I checked with the support team that I would receive no further charges, only to find months later that I am still receiving invoices. The man on the phone insisted that every single service needed cancelling separately despite the UI not making this feasible or intuitive; nor did the support staff mention this when I asked for confirmation that I would receive no further invoices. I was told that I was now outside of the cooling off period so they would no longer cancel it. I was not offered the chance to cancel immediately or receive any refund for the services which I clearly cannot use with the other services cancelled. I am appalled at the Ryanair level chicanery to try to keep charging dissatisfied customers. Not to mention the incessant marketing calls for overpriced services