Ionos

I am so frustrated. I was talked into some extra features a few months ago to get more traffic (SEO). I am finally trying it out. But can't get anywhere due to the website constantly baiting me to another page and directing me to buy more and different services. Also, hours were lost setting up Google Ads but when it came time to finalize, it didn't send the cell code authentication (which was a weird request). It was like a website error. I called in twice and finally found out I first have to pay at least $25 a month just to use Google Ads (which is another extra cost) as that's an "extra service". I hung up I was so angry about my lost hours trying to hack through something impossible and basically being scammed by my own web host. Requiring layers of subscriptions is one bad thing but letting you prepare all this marketing stuff on their form pages only to say you can't even do it is crap.

Absolutely appalling customer service they don't care about your custom. Its been ten years with ionos and due to change of circumstances they made switching/cancellation process so difficult I sent them cancellation notice they didn't bother to call back despite they say they do and now covering themselves with their strict T&Cs for sake of few bucks. I wouldn't recommend neither use them again.

First they tell you to start with a specific amount which later they request for some more, that was what they kept on doing to me until I escape their trap then I contacted the ic3. Gov that helped in withdrawing my funds and I was able to reach there Twitter handle
At-ic3center

I am a marketing consultant and have hosted several sites with Ionos. Everything was fine (the UI is clunky but you get what you pay for) until I tried to cancel. I cannot even believe what this process has been! I have tried to cancel via the website where the contracts are hosted, via phone call (incoming and outgoing), and via email FOR MONTHS. I have made well over a dozen attempts to cancel for 6 months. I have requested, begged, and threatened to file formal complaints and write reviews warning others off, as I am doing now. And I keep getting billed. I see many reviews describing exactly what I have experienced, so this is clearly a standard business practice for Ionos and not an isolated error. Please do yourself a favor and stay away from this company. Their low rates appear to be due to unethical billing practices and eventually, you will be caught up in this.

They called me offering a service, I declined. They then added the service to my account anyway and I called them to cancel it as soon as I saw it was added to my account. I then check back 3 months later to see I was being charged for the same service I already called to cancel. I got an email saying that they were forwarding my claim to collections because I didn't pay the service I never agreed to… Stay away from these dirty scammers, they are willing to screw you over for two monthly payments then to keep your other services business. I have moved all of my domains to NameCheap and have had a much better experience.

Their business model feels like a scam: they make you sign an annual contract but with monthly payments. Also to cancel their service, you need to cancel online AND call them! Of course, when you call, you also need to "please hold for the next available teammate" for half an hour! Really, really business model.

Shocking customer service I forgot I had a domain with this company and they set the domain... Without telling me... To auto renew... Then sent my details to a debt collection agency demanding £27 off me for the domain I forgot about... My credit score dived... Shocking

It has been about 2 years since my last contract with this company was finalized. However, I received a call from a representative from ionos trying to get me into a "free trial" contract to which I declined several times, I tried not to be rude by hanging the phone and request her to send me an email instead with more information about the offer. 2 minutes later I received an email with contract confirmation lol.
Now I will have to chase them to cancel that contract. Hang up immediately If you receive a call from this mfkrs!

Very bad experience use Google workspace products via IONOS. Call center in the Philippines will always give you a different explanation to what they say in the UK. Avoid this firm if you can help it. Plus if your debit debt does not go through IONOS blocks your email service instantly including rejecting emails to your account. No grace period is provided.

Better avoid Ionos. What I thought was a good hosting service is actually a scam. They let my domain name be available again by preventing me to manage it. Then booked it for themselves and now ask me between 90 to 200$ to take it back. Avoid like plague

After almost 1 month of work for my own website. I finally can't enter to edit the website. Everything was working (host, domain, SSL), but I can't enter WordPress to continue editing the website.
I also can't find plugin to edit the product page...
The database was correct too! I checked her about 10 times and other things too!

Totally fraudulent company.
I bought a domain that does not even work
They got the money and gave me a wrong customer ıd so that ı cant reach them at all
ı cant even log into their website
My passwords is wrong even my customer ıd seems not factual even though ı type as same as exactly on the mail they sent me

Do not click upon the link of the website

Totally fraud

I was attracted to this site because they offered one month "Play for free with your friends for a month". When I tried to set it up, it wasn't working. I called support, they said I had to install windows which has a cost. I pointed out the "Play for free for one month" advertisement. They said that's just the server, you need to install windows. I said ok never mind, cancel. They proceeded to charge me for the next three months for something that isn't even installed or working. I kept responding to their novice email with a "Cancel", then "Please cancel", then "What part of cancel do you not understand?" I must have sent 4 or 5 more when they sent reminders. And finally, "CANCEL, why don't you listen?". Now they sent a collection agency after me.

Are you kidding me? Stay away from this place, they falsely advertise and then they don't listen. Then they ruin your credit report for service that doesn't even work.

After purchasing a domain and webmail service, I contacted customer service to ask why my account was not working. I was informed I had a "delinquent" account and needed to pay more money to make things right and for them to unlock the account. I spend over 45 mins on the phone with them while they tried to find a manager to help correct the issue but they weren't able to find anyone. They even told me "why don't you just talk to the billing team and pay the bill so you can move forward. Such fraud and a scam. Please save yourself and your money by avoiding this company!

I talked with Cliff and then Don... they informed me that when purchasing a web hosting plan with more than 1 domain... the SSL per domain is NOT included. This poses big issues with consumers which is why IONOS will not receive many repeat customers unless they just need a domain name and nothing more. So my suggestion to anyone that decides to purchase from them is to buy 1 domain name at a time with web hosting or you will have to pay $20 per SSL which is ridiculous. I hope you know this is a short stop to a better hosting company like Namecheap

They stole from my credit card and managed to LOSE not one, but two ecommerce sites - they failed (or didn't bother) to find the back-ups and they were lost forever.

Email addresses were hacked and used by spammers and I was blamed for issues of security!

They are well known for charging your credit card for 'services' you haven't ordered.

Note that I have had websites hosted by at least four other companies and no major problems.

This company gets a high score on the very dodgy 'review' site Trustpilot, because businesses who pay get easier access to removal of negative reviews, but please AVOID this company and don't be fooled by fake review sites either.

This is the worst and most unprofessional company I have ever worked with. They blocked my contract and sites without any explanation, didn't provide any notes and haven't answered my questions for more than 20 days. Chat with the support and telephone conversations with the support and security service lead to nothing. All they say is "Wait". Avoid this company!