1A Auto

$#*!ty company. They where late and send me the wrong parts when returning back they want to charge you for shipping it back. Don't order from this place A1 auto sucks. No help what so ever

I do not recommend you buying nothing from this company. The parts are really cheap quality. I ordered some inner tie rods for my truck and they only lasted 2000 miles.

I ordered and received two rear wheel bearing and hub assemblies for my 2015 Prius. When I took them out of the box I hand Spun them And found a slightly rough spot in the bearing assembly while spinning. I immediately contacted 1Aauto And they sent another one out immediately at no cost to me. I then took the original two To my mechanic who Spohn name by hand and found a rough spot in the second one. I am mediately contacted 1Aauto
Again And another replacement was immediately sent out to me at no charge. A company that stands by age product like they have is your company I want to stick with. Good people great service great prices

I thought it was a no-brainer to get a 6 month old headlight replaced that has a lifetime warranty after heavy condensation built up. I bought them as a set, their "DIY Solutions" brand, PART 1ALHP*******. After quite a wait-time on phone, the customer service rep informed me that wasn't covered under their lifetime warranty. These are for a 2007 Avalanche and are a MAJOR pain to replace. I couldn't believe they wouldn't stand by their obviously defected product. The service rep was abrupt, and had no intentions of even trying to fix the issue. I'll never buy from them again.

Wow, I am severely unimpressed with this company. After getting this part installed it breaks 2 months later. I sent in a message on their website to customer service and never heard back. After a while I figured I would call in. I have currently been on hold with their customer service line *******393 for 1 hour, 11 minutes, and 50 seconds. I have been told for at least 20 minutes that "the estimated wait time is less than 1 minute". Oh wait it gets better, it just changed to "the estimated wait time is 10 minutes". Seriously! WTF! **UPDATE** I was contacted this morning via Facebook message and email. They stated they do not do returns after 60 days. IF YOU ARE LOOKING FOR A CRAPPY PART THAT WILL BREAK SOON AFTER YOU BUY IT AND WANT TO GAMBLE WITH AN ALMOST NON EXISTENT RETURN POLICY THEN THIS IS THE COMPANY FOR YOU. OTHERWISE STAY FAR AWAY!

We ordered wheel bearings for a 2009 GMC Sierra and received wheel bearings for the older model. 1A auto wanted me to pay for shipping and I was told I need to pay for shipping because I ordered the parts. I said I put in for my vehicle and the customer service agent argued with me telling me I put the correct year and make but I put for Savannah not Sierra. There is no GMC Savannah! He did finally send me a label to ship the parts back but ended with I put in the incorrect vehicle!

Karen over at the refund / return center was very helpful! Because of her ability to help me with my refund, I will be using 1A Auto for my future part needs. Thank you Karen!

Horrible customer service... your sales representative was well aware I had factory mirrors the first time when I spoke with them prior to ordering; as well as sent me an additional link to purchase another mirror glass following this for my factory mirror when the first one knowing and documented in your system, your notes, that did not fit because I did not have your mirror mount. You are willing to lose a customer over this poor customer service? Additionally how long do I have to stay on hold "estimated wait time is less than 5 minutes". I will never use your products or support your company again and will be sure to tell everyone I know about your poor customer service as well as happily providing an accurate reviews of this due to misleading support. It is a shame you are more then willing to up-sell me another mirror knowing I have factory mirrors and they will not work; but will push more stuff that wont fit properly. All I want is for A1 to pay the return shipping and I walk away and you are not willing.

Never again,

Prompt service, even though the part didn't fit. They are giving me a refund and not even requiring me to return the item. (it is very small) i think that's awesome. Thanks!

Received tail lights that were so bad quality they don't even fit. But for some reason, instead of just taking my word for it they want photos in order to return, and I had already taken the part back out and put the original back in, and I would have had to tear the inside of the trunk out to swap again. So I asked them if it would be OK if they waited since I was waiting on the salvage yard to get a car in I could harvest OEM lights from, and during that swap I would snap the photos they wanted of their defective part not fitting. They said:

"Thank you for contacting us. I apologize for any inconvenience this has caused you. We understand that you are waiting for OE replacements, and can wait for the photos. If at anytime you would like to set up a return for a refund please advise us and we will set that up for you. If you have any further questions or concerns please feel free to contact us. We look forward to hearing from you. Your Reference ID #: ORD******* Thank you, Nick R."

Notice their wording "can wait" and "at anytime."

Well after several more weeks of no-show of any compatible vehicles at the scrapyard I finally got tired of waiting and decided to go ahead and request the return. They refused, citing that I was out of the return window, even though the only reason for that was their insistence on photos (i. E. the customer is responsible for quality control on their garbage parts). Even after escalating this with customer service, I still have to pay for return shipping.

Absolutely disgusting company to deal with. Go with RockAuto, or pony up for OEM. 1A is not worth the trouble.

I had the misfortune of ordering parts from 1 A Auto, and it was a complete nightmare from start to finish. First of all, it took them weeks to even ship my order, despite promising fast delivery. When the parts finally arrived, they were broken and completely unusable. I immediately contacted their customer service team to try and return the parts, but that's when the real problems started.
Despite me providing proof that I had ordered the correct parts for my car, 1 A Auto accused me of having the wrong car altogether. They refused to believe that the broken parts they had sent me were their mistake, and instead tried to shift the blame onto me. It was a completely infuriating experience, and I wasted so much time trying to get them to take responsibility for their own errors.
To make matters worse, their customer service was terrible. I had to wait on hold for ages, and when I finally got through to someone, they were unhelpful and rude. It was clear that they didn't care about me or my order, and were just trying to brush me off and move on to the next customer.
Overall, I would strongly advise anyone considering using 1 A Auto to avoid them at all costs. They are completely incompetent and unreliable, and will waste your time and money. I regret ever ordering from them, and will never make that mistake again.

Be aware I ordered some parts for my Mercedes Benz and pay $81 extra for next day delivery when I call to see where was my parts they said that my card was flagged for scam when they already deducted my account and the bank clear this transaction now I have to see if my Money is going to be returned which nothing showing yet don't trust this company

If you're looking for a company to cancel your order after taking money out of your bank account, look no further! I bought two identical kits for my Porsche Cayenne, about $900, and after receiving confirmation that my orders were successful, I received an email that my order was cancelled- but my money still was not returned back to my account.

7 days later after my order was cancelled and my money gone, the money finally showed back up into my account after being told 1-3 business days for my money to be refunded. After I calmed down, I decided, hey accididents happen, and I decided to give them another shot.

Today I placed an order for the same thing, and twenty minutes late, guess what? Order was cancelled with no reason and once again they're holding onto my money for 7 more days!

These people are crooks and have no problem taking your money and taking their time giving it back. They offered nothing in terms of compensation, not even expedited shipping. I charged back my first purchase and told them if it comes to my door I will not accept the package.

I would rather receive a flaming bag of dung for the money I spent than ever have to do business with these incompetent, unintelligible thugs.

Save your money and time, it's worth the extra 20% markup to buy from someone else if that means refusing business with these hacks.

Box was damaged for one of my rear drum brakes. Upon further inspection, the metal dust cover for the bearing part was bent up. First time ordering from the website, it may be my last.

Weight on the side of a drum... Now I just wait for a new one to come in mail or go to store to buy a new