1A Auto

1AAuto TRQ parts are just reboxed relabelled. There is no TRQ products or trademark I can find under license. Company sells DIY Solutions products. Bought complete control arms with kit for 08 Escape. Two weeks later ball joints are knocking and stab links can be moved around with my pinky finger. Also, complete front struts, control arms with kits and rear shocks for 99 Quest. Back shocks are completely dead bottoming out on install. A refund was done for the shocks. The front struts are very poor and ball joints and linkages are knocking within three weeks of install. Had to replace parts with kyb and moog which work very good. DO NOT BUY Suspension parts from this company. Learn from my experiences.
Note: vehicles are only driven on normal roads with normal driving averaging 20 miles per week.

First l could not find any info on the Website regarding where their TRQ parts are made. I did not want Chinese parts. Took a chance and ordered 2 CV Axles for a K1500. Low and Behold the parts arrive and they are made in CHINA... I just knew it... Whatever... Anyhow, neither CV Axle was marked Driver or Passenger, maybe their both one and the same. I decided to contact 1A Auto to verify. Was forced to use their Email which says
" Typically " responds in 12 hours... well it's been 12 DAYS. Still no response

Bottom line is this:
PARTS ARE MADE IN CHINA
CUSTOMER SERVICE SUCKS
I don't care what their response is to this review.
It's too late to apologize and by not letting us know their parts are made in China is deceptive.

I threw the CV Axles directly in the trash, how could I ever live with myself by putting Chinese parts on an American Chevy Truck...

Fist timer now I'm a lifer! 1A Auto has the best customer service reps that are knowledgeable and helpful and best quality parts hands down! Thank you 1A Auto!

Ordered front end suspension kit 10 part set and they would not warranty replacement said the shop would have to give print out of every part that was defective and why... The shop I went to is just a regular old school shop they don't give print outs of what's wrong they only tell you what the issue is. They were supposed to send an email that I was to attach the service document from the mechanic BUT THE MANAGER NEVER DID I CALLED BACK TO TO TELL THEM THEY NEVER SEND EMAIL TO MY SURPRISE THEY WERE CLOSED! I will never order parts from this place again.

My first order got lost in mail. After I did what they simply asked. My replacement order quickly came. They do what they say and was a pleasure to work with!

Ordered brakes per their online tool and the tool provided erroneous info. I have rear drums, not disks, and so half my kit doesn't fit. Their solution is to return half the money, and don't care what I do with the parts...

That is not acceptable. I can't buy rear brakes for $47. I COULD buy them with the $103 I started out with, though. AND WHAT THE HELL DO I WANT WITH BRAKES THAT DONT FIT? They recommended I take them to a local vacational school. Okay.:. I would, but am I supposed to WALK them up there, or make that trip with my foot hanging out the door to slow myself down?

Faulty part and horrible customer service. Once you plug in the part they won't refund anymore doesn't matter if it is within 60 days. Rock auto is much better. Denso sensor is worth the extra money.

I've been waiting WELL over a month for 1 part that I was told would be here after December 11th, I ordered it November 10th, they didn't notify me they didn't have the part and about 2 weeks after I ordered it I called and they said they don't get a shipment till December bc they're out, ok fine, come December I get an email it won't be till December 11th and ok that's fine. It's almost Christmas and I still don't have the part! I spend $78 on that stupid thing! Shop anywhere else but here please!

You will not receive your part on time! I ordered a part on Thursday and they called me on Monday to inform me that they were out of stock... this was left on my messaging machine. I called them back to discuss my options, they informed me that there was an error and they did have the items in stock and for the inconvenience they were going to expedite the shipping and I would have the parts by Thursday... They called me on Wednesday afternoon to inform me that they did not have the items in stock and wont for another 2 months! Also while on the phone with them I looked online and it says the parts are in stock and ready to ship next day.
Mean while I have a vehicle at the shop that is inoperable without the parts, this was by far the most difficult time I have had dealing with any auto parts company. Go somewhere else because the price is not worth dealing with such unknown. They are cheap and seem more like a SCAM then anything else. Pay the extra 10 or 20 bucks and know that your parts will get there when you need them from a place that will tell you straightforward whether something is in stock or not.
They did inform me that the system can take up to 48 hours in order to know if a part is on back order. So they are LIARS and cannot offer next day delivery even if you put an order in before 4pm. DO NOT SHOP HERE! Waste of Time and Money!

I do recommend 1A Auto, if you are looking for Is quality parts and quality service because that is all I ever experience with them. I have five car's and 1A Auto is my first choice every time, so I highly recommend them to everyone and this is a true statement. Cheech MacDonald (High Point, NC)