1A Auto

Recently received an AC condenser fan unit from 1A Auto, a company that I've had many positive experiences with. After installation, the AC worked fine for 3 days but quit. I was on a trip from Little Rock to Denver and had a very hot drive 17 hour drive back. When I started taking AC parts off my 2008 Dodge Ram, I got to the fan assembly and the nut holding the fan to the assembly was gone and the fan, of course, off the spindle and useless. No surprise but my compressor now is shot and I'm replacing the dryer. I did not ask 1A Auto to replace those parts that were ruined by the failure of their new part. I did ask for a reimbursement, rather than replacement, of the defective part because I had to replace the part locally in order to get the AC going quickly in this very hot month. Who needs a condenser fan laying around, especially for a 2008 truck? The 1A Auto response was, it's against our policy to replace electrical parts once it was installed." It wasn't the "electrical" that failed but, you know, "it's policy."

I ordered a part from them, based on THEIR shipping estimate. I needed it no later than the weekend, as the person completing the repair would be out of town for 2 weeks. I decided to order it based on the fact their shipping estimate stated that delivery would be by the weekend.
Once the day of delivery came, I rechecked tracking to see if there was a specific time range. Delivery had now changed to Monday. I e-mailed the company, advising them if my displeasure. They advised me that shipping is 3-5 business days. I responded, letting them know that Friday was 5 days. Not Monday. They responded stating that the package didn't go out until end of day Monday, so Friday would be 3 business days.
Except I have an email from Sunday at 4:55 pm that my item shipped (the order was placed at 9:23 am Sunday) So which is it? Did my item ship at 4:55 pm Sunday or end of day Monday? And if it was ready to ship 4:55 Sunday, why didn't it go out first thing Monday, instead of end of day Monday, causing a full day's delay, that made all the difference?
The money you may save on their parts aren't worth the added inconvenience or BS their unhelpful customer service reps feed you.
Buy local. Or try a different company. I won't buy from them again and I'm still considering sending the parts back, I'm so upset.
Don't provide a shipping estimate UNTIL the part is ACTUALLY out thr door if you're going to allow it to sit at your facility a full day.

I am 63 years old... i have never done anything on my cars except fill the gas tank. I lost my job two months ago and money is now tight. I decided I didn't want to pay the 200+ estimate from the mechanic to change out my interior door handle (Hyundai Accent - 2007).

I went on line to Youtube. While I have used Youtube before for my washing machine and dryer, I have never done anything on a car before. I found the part on line. It was with 1A Automotive. The part arrived about two hours ago and I went to their video library. While they didn't have one for the Accent interior door handle, they did for an Elantra... that car was fancier than mine, but essentially the same. I watched twice and went to my car... I followed the steps... (door handle was the hardest part). I had the whole thing done in about 35 minutes... for about 15 dollars rather than over $200.

I jokingly told my wife that this car stuff is easy and I would take the top off her engine and fix the knock. She just stared at me and said touch my car and die... I am not sure if she realized I was joking.

Bought a part that the 1AAuto website said would fit my truck year and model. When I received it, realized that the part had a different connector orientation. Contacted customer service and was told that they would neither replace the part or give a refund. Buyer Beware -DO NOT USE THIS DISHONEST BUSINESS!

I ordered tpms sensors for my 2012 Toyota Camry se when placing the order no one told me you need to buy the tool from dorman to programs them witch cost $300 on top of the $215 for the sensors when I called them they said O sorry about that I sent them back it took over two weeks to get my refund plus if you call you will be put on hold and wait for ever only to be hung up on the customer service is the worst I've ever had to deal with don't please don't ever use 1A morons auto they will lie to you Abe rip you off scammers

This was my first purchase from this company. I bought a Firebird exhaust manifold install kit from them on eBay (screen name www.1aautomotive.com) back in December. It arrived missing the mounting bolts. It was their last one, and they couldn't provide a replacement or the missing parts. Philip W. From 1A Auto agreed that if I kept this item (instead of returning it to them), they would process a $20 partial refund since I would have to buy the bolts myself that were missing. I agreed to this. They never processed the refund despite reassurances they were going to. They responded right away to my emails initially and were overly nice, but they have since stopped responding to my emails about where this refund is. (My last email was 2 days ago.) Of course, this is a stall tactic because now that over 45? Days have passed since purchase, I can no longer seek a remedy through eBay. Fortunately for me, they only took me for $20. Don't be fooled by their initially good customer service. It's all talk.

Purchased a wheel hub assembly in April 2021. Installed and logged less than 10k miles on vehicle and the bearings are starting to go out. Contacted 1AAuto and was asked to provide VIN, part # from box it came in, and pictures of defective part! The VIN is easy enough, but not sure who keeps the box a part came in just in case you need to file a warranty claim. Could just be me. Now the request for pictures is a joke. If I have to go to the trouble of removing the tire, caliper, brakes, rotor, just to take a picture of a wheel hub, I might as well buy a new part from a reliable manufacturer and install it at that time. I'm not so concerned about buying a replacement part, but when a company advertises a "lifetime warranty" on their parts, they should also mention all the requirements that must be met for that warranty to be honored. Parts from 1AAuto might get you back on the road and save yourself some money, but at some point their inferior parts will fail and you'll be out of pocket more money and time repairing your vehicle once again.

Did not fit. No refund due to past 60 day refund. Bought a Denso starter fit like a glove. Customer service said it would fit. Lol

I bought some Shocks for my car on the 9 month of 2020. Now is December took my car back to my mechanic he said the shocks was is not good called 1a They sent me another one now the shock is still no good call them back to get my money back they tell me I have to wait till Monday and today is Friday and I have to go to work so I paid twice for a part that's not good will miss work because of them do not order any parts from them my review is a zero I have to put 1 on the review because They don't have zero