PetMeds

I recently sent in scripts for my two Rottweilers medicine. I called ahead of time and was helped by a very nice woman. She explained that I could go online and put in the order, then mail the scripts, which is exactly what I did. The medicine arrived just 4 days after they received my scripts. Awesome!

I would give this company minus stars if I could. 1800PetMeds lost/misplaced/mishandled a prescription that was sent with a USPS Priority Mail with tracking, delivery on June 7,2021 verified.
They said they did not get it which of course they did. Follow up customer service was so remiss it was almost laughable. Too ridiculous to describe here in a few words but I'll try... They couldn't care less. They didn't even bother to verify with the vet. Twice they told me they would have their "Pharmacy Management Team" look into it and no response. It got sillier from there. This is the second time they have "not received" one of our prescriptions which is why we use tracking numbers. Negligent handling of original documents like prescriptions (even for dogs) is simply unacceptable. We canceled the order and ordered from another company because we clearly were not going to get it and we do not trust 1800PetMeds to responsibly handle our pets prescriptions.

Just to let you all know... Pet Meds does not purchase their products/prevention from manufacturers. They buy from closed down clinics/businesses. If you are purchasing heartworm prevention, be careful. Pets can still get heartworm while on prevention, rare but it happens. Purchasing through a veterinarian or an online company that buys from the manufacturer is better. If your dog turns up heartworm positive, or positive for intestinal parasites, they will usually cover treatment. I think this site is good for certain products, just not all of them. Just thought I'd share.

I received a credit from a PetsMed email in December. I didn't use it right away and got multiple further emails reminding me to use it. When I finally did, they cancelled my order saying the items were out of stock. I went on the website and every single item is showing being available, so someone lied. Of course they don't do this until the credit has expired, so there is no way to use it. I have emailed them about it, but don't hold out much hope of getting a reply. No more PetMeds.com for me! Nor will I recommend it to anyone else.

As a veterinarian, I recommend staying away from 1800petmeds. I have been contacted numerous times in the last couple months to authorize prescriptions for patients I have never seen belonging to clients I have never had contact with. I have asked my information be removed multiple times, yet I am still been contacted. If a pharmacy cannot even get the right Doctor, I have zero confidence in their ability to accurately fill a prescription.

I love 1800petmeds! I've ordered several different types of medicine and shampoo for my allergy prone puggle and everything arrives quickly. Most of the time I get free shipping (if you spend over $39, it's free I believe!) and the package is well-sealed with a cute dog biscuit inside. They regularly send me coupon codes for $5 off here and there. Recently had an issue with my vet not approving a prescription. Once I spoke with my vet, I called 1800petmeds for the first time, as I normally just order online. I didn't have to wait on hold, and Ed was friendly, helpful, and efficient at solving my issue. When was the last time you had *that* kind of customer service?! Thanks, Ed and 1800petmeds. You guys rock my socks. (Winston says thank you as well!)

On August 10 I placed an order for 100 mg gabapentin for my dog and paid for overnight shipping as she was getting close to being out of medication. On Thursday, August 12 they called me with a question and assured me it would ship out that day. Checked for a tracking number early Saturday morning and it has still not shipped. Now I have to drive 40 minutes to my vets office to pay double the price to get the medication as my dog is out of meds and in pain. I will not trust 800petmeds with my pets medication needs any more.

I ordered Seresto flea collars on the website ( one for small dog, one for indoor cat). They can pretty quick but about two weeks after the collars were on them I noticed FLEAS! Yikes! I emailed them immediately letting them know the collars didn't seem to be working and within 15 minutes received a reply from customer service apologizing for the problem and not one, but TWO options to take further action. Above and beyond what I was expecting. Thank you! Will continue to do business based on this experience.

I've used this company for years for medications for two different dogs. Never had a problem with them, prices were fine, shipping speedy enough and reasonable.

Starting in late 2023 I was unable to print "invoices" for medications which are used to seek rebates or make insurance claims. I have had to wait for half an hour or longer to reach someone in customer service. Still waiting on this simple request to be addressed.

The comments from the representatives have been that the company has had IT issues with a recent upgrade. This seems consistent with an email from the CEO received today apologizing for the issues with customer service and wait times.

Seems to me the email was sent too soon since the website now says there are 21! People in front of me for a chat and an email to customer service was returned as "undeliverable."

These issues have been ongoing now for at least 4 months. I can't recommend using this company when there are other online vet pharmacies that, at least as of now, are not so screwed up.

Have 3 dogs and they all had prescription for flea and tick and heart worm med for 1 yr. PetMeds somehow lost 2 dogs flea and tick prescription and will not fill. Saying I had no refills because they put all 3 under 1 dogs name. I question them and they lie and say never had prescription but sent me some originally. Vet will not renew until year is up so now my dogs have to suffer without flea and tick meds. Bull $#*!. Will never order from them again.

Customer service is outstanding. I placed a large order of medication for my dog. Unfortunately my dog was hit by a car a few days after the order was placed. When I received the package in the mail I was devastated. I called customer service and the representative could not have been kinder or more sympathetic. I received a full refund instantly. Highly recommend this service. Also, they include a treat with every purchase and my dogs look very forward to the treat!