John C.

I've used this company for years for medications for two different dogs. Never had a problem with them, prices were fine, shipping speedy enough and reasonable.

Starting in late 2023 I was unable to print "invoices" for medications which are used to seek rebates or make insurance claims. I have had to wait for half an hour or longer to reach someone in customer service. Still waiting on this simple request to be addressed.

The comments from the representatives have been that the company has had IT issues with a recent upgrade. This seems consistent with an email from the CEO received today apologizing for the issues with customer service and wait times.

Seems to me the email was sent too soon since the website now says there are 21! People in front of me for a chat and an email to customer service was returned as "undeliverable."

These issues have been ongoing now for at least 4 months. I can't recommend using this company when there are other online vet pharmacies that, at least as of now, are not so screwed up.