PetMeds

Prior to ordering, I verified shipping policies. I ordered based on their policy of "Orders after 3pm ship next day." I then counted that I would have my dog's special food by 5 days, because that was the longest time listed. We are now on Day 6, and the food hasn't even shipped. It just says "Processing." Do NOT rely on them to actually follow their policies. Do NOT rely on them to give a sh!@# because I was told, "Go buy the food locally." If it was available locally, I'd HAPPILY buy it. Obviously, I ordered it online because it was the only place to get it. I now have to double down on my dog budget for the week, and switch their food to something "local"... is this company going to come clean up the mess that comes with switching sensitive dog's food? If I'm ordering food from an online pet pharmacy, Obviously my dogs have issues and their food isn't something easily purchased over the counter. How about your customer service actually care? How about that?

HORRIBLE, HORRIBLE CUSTOMER SERVICE. Their pharmacy you have to practically hold their hand to get anything order. I have been waiting for a $$ refund after a week after THEYA CANCELED AN ITEM after my vet approved it.!

If you care about your dog please do not use this service i paid for meds last week and my dog still doesn't have his meds i call every day and they tell me tomorrow,he still does not have them

Bad business practices. Rude customer service. Do not recommend. Happy to take my money elsewhere. This company is terrible.

Avoid buying from PetMeds if at all possible... I HIGHLY recommend sticking with Chewy and more reliable pet supply companies. I ordered my dog's prescription food 11 days ago and it still has not shipped. The chat function on their website is useless. I have now had multiple agents tell me that they "will have someone from our order specialist dept to contact the vendor to see what is going on with the order and tracking." The agent continued to say, "I do know it does take 2 to 3 business days for the vendor to ship out the order." When you order with Chewy you receive your item at your door 2-3 days after you order it.

800petmeds over the course of two years I don't think ever shipped anything on time. Worse, most items, foods in particular, are drop shipped and 800petmeds has no control and often doesn't even know what is going on. The final straw is that their internal systems are hopelessly screwed up. They often just skip shipments without notice when they don't have or cant get an item, no notification. The autoship system will not only skip, but also double fill and double charge you. If you dare complain they ignore you and block you on social media. I will never do business with these people again, it's just hopeless.

I have used them in the past but no more. Across the top of their website they are running a special promo. 50% off flea, tick, and heartworm medicines with the code GREEN50. I had nearly a $400 order in my cart and applied the code. It took off $50, not 50%. I called them and they tell me that it's a misprint. This is deceptive practice as many will go ahead and order not realizing they only got $50 not 50%.

My order took 6 days before it was even shipped. After a ph call they said they couldn't expedite it. Finally i got an email saying it was shipped USPS. The tracking # was invalid.
When you get great service from amazon and others petmed leaves a bad taste in your mouth.

My veterinarian suggested I use Pet Meds for my cat's flea medication. It was my first experience with this company and saying it was a nightmare is an understatement. The purchase was completely mismanaged. I was assured they had all the information necessary from me and my vet to process the order. When I didn't receive the order in the time frame promised, I contacted customer service only to find the order had never been processed. I was then told they would overnight and that time frame was not honored. Their customer service agents are poorly trained. Wait times on the phone range from 20-30 minutes or possibly more. I would discourage all from dealing with this company. It is a frustrating, annoying experience and your pet will suffer from this company's incompetency.

I always ordered before the shipping deadline. I always paid for overnight shipping. The medicine always arrived 3-5 days later. The last order, which I cancelled, also included medicine my pets need, but I did not order. Found out my account was placed on "auto ship", which I never agreed to. Will be looking for another pharmacy.

My dog has been on monthly medication, theophylline. They did not ship his February medications. He ran out of the 28th. They did not notify us as to why. When I tried to call about this I was on hold for 30 minutes. I had tried to call yesterday and after 30 minutes was cut off. He has been out of his medication for 3 days. They said they will ship tomorrow on Monday. I hope to get a small supply from my Vet to holp me over.

We had our pets medication on automatic delivery. We received a new bank card, so our order failed to process. The phone calls began and would not stop. I put them on our phones call block so it would only ring once. The phone calls continued. I cancelled the orders. I contacted customer support. They closed my account. The phone calls continued. I tried adding the number to Verizons Call Block list. It is an invalid entry. The phone calls continued. Every 2 minutes and the phone rings once as its on my phone systems call block. I will NEVER order anything from this company again. I am reporting them to the BBB.

I ordered some thyriod medication for my cat. I thought I'd give them a try because they had a deal for first time orders. I ordered 2 months of medication and would recieve 35% off and I planed on going on auto ship.
I recieved a 20 day supply and they kept the other 40 days worth and said they would send them out as refills! They were going to charge me $65 every 20 days! I spoke with the vet, he did not write the prescription for 20 days. They point blank lied to me and try to steal 60 from me every 20 days!. I work at a drs office and have to call in scripts all the time. I guess they weren't counting on that. Please be careful if you plan on doing business with this company.

I inquired seven times about my order and received a different response each time, two of them being quite rude, one being a supervisor. I called again today and learned that the product I ordered a month ago is out of stock. They never let me know this, and I've been waiting for it.

I had ordered a Seresto flea collar and had asked that it be shipped regular USPS 2 to four day shipping. The post office made a mistake (no fault of Pet Meds) and it was somewhere in Illinois after 5 days (I live in FLorida). I explained that the fleas were getting bad and Pet Meds shipped me another collar overnight at no charge and asked that if the original order comes, just write return to sender on the package, and send it back. They have amazing customer service! There was a human that answered the phone, she was intelligent, courteous, and went beyond what I expected in customer service. I will only use them from now on. (By the way, the price was excellent compared to other mail order companies too. I checked).

Amazed to see good reviews,for that was not my experience.
First,they dragged their feet calling my vet to fill an order for pain meds my dog desperately needed. Took almost 2 weeks to get order.
You would think these geniuses would have then USED COMMON SENSE to push autofill back but instead wanted to send order out at the designated date still, which obviously wasn't needed for 2 weeks. Another inconvenience having to reconnect them
Wouldn't recommend this crap company to anyone.

I authorized a charge for 74.99 on my card and finalized the order. Moments later I got a notification from my bank saying I was charged 121.59! The order page still says 74.99 total as well. I reached out to them via email and they told me they would refund me 41.19 in 3 to 7 business days. I found this shady as it still would make my total 5.33 more than I ever authorized, so at this point I told them to just cancel my order all together as I don't feel comfortable doing business with them anymore. A couple hours pass and my card was charged another 14.22 and I have no clue for what! So far this company has charged me 60.74 more than I EVER authorized! I am curious how many people this happen to that don't happen to keep close tabs on their finances! Customer service also did not apologize even once for this issue.

My daughter's kitten developed cherry eye, which is very rare for kittens. She spent 2 days calling or stopping at stores looking for the medication with no luck. I actually found it on PetMeds website. The cost was under $14.00, but they offered overnight shipping for $19.99. With her kitten needing this medication, I paid for overnight shipping. I was extremely upset when I received an email this morning that I would not receive my order until tomorrow. I called customer service and she informed me that they don't do overnight shipping on weekends. I told her there was nothing stated on the website that no overnight shipping was available on weekends. I will never place another order with PetMeds. I am also pretty sure I will not receive any form of contact from PetMeds.