1800lighting

Very easy. I was told to enter my phone number for a 20% discount, only to find that the discount only applies to certain items. Misleading.

Ordered new vanity fixture and it came in good condition and came quickly. Plan on hanging it in the next few days!

Online site was easy to use and customer service was responsive.

I liked the ease of use with the website and the offering of other lights in the same collection.

They deceptively write "Easy Returns" on all product pages & through checkout, but what they don't tell you is that this is a sleazy button that when clicked provides "fine print" if it can be returned. The item-specific information is clearly hidden away on purpose, instead of being in the listing. I found out the hard way trying to return a lamp that was the wrong size. When they finally accepted the return, it took 3 weeks after their receipt of the item to refund my money!

The company has the worst customer service I ever was dealing with. I was charged twice for the same thing, difficulty to get refund, have to remind them to solve my issues, no response ( it supposed to be 2 business days, it is 5 and I am still waiting). I would not recommend that Company.

Purchased two lamps which arrived without a problem. We did not like one of them and returned it. We loved the other one so much that we were going to purchase another one. However, after throwing out the packaging, we put in the light bulbs and realized that the lamp shade is too shallow and the lightbulb glares in your eyes if you sit anywhere in the room. Very unfortunate design. We were unable to return it because we had destroyed the packaging. I put a review on their website and they deleted it! The deleting of my review definitely lowers their rating.

I purchased 3 rather expensive kitchen pendant lights from 1800Lighting. After the lights were installed, I noticed one of the globes had a chip. I called the company and was told someone would call me back - which they didn't. I then wrote an email explaining again that I would like to purchase a replacement globe. I finally received a poorly worded email from someone who "said" they were going to help. They wanted me to send pictures etc - which I did. I have never heard back from anyone. Very frustrating!

I have been trying for 3 weeks to resolve an order I have made over 2 months ago. I was told six weeks after order that manufacture cancelled order due to length of time it was out of stock, but I could place a new order. I said I would go elsewhere to get it. Two weeks later, I get an email the item will be shipping in 10 days and my credit card was charged immediately. I contacted customer service both by phone and email to say stop the order or provide a return label. They said they would send return label, but they inadvertently sent label for a previous item I had already received and was keeping. So I continued to email and call them to let them know. It is IMPOSSIBLE to get through on the phone, and nobody has replied to my four emails to them.

This has yet to be resolved. With this type of customer service/access/follow-thru, I will NEVER order from them again. I have wasted hours on hold with over two dozen calls.

Go elsewhere for your purchase!

Absolutely horrible experience with this company. The first light I ordered never arrived, they said it was backordered and kept pushing back the delivery dates. I decided to cancel this and find another light that arrived to my house completely shattered. I spent two days on the phone trying to get a replacement item shipped from their warehouse. I was told by one agent that the replacement was on the way, another agent they would only issue a refund, and another who said the light was now out of stock and that I'd have to find a new light. I ended up having file a dispute with my credit card company to get a refund. Absolutely terrible company, definitely avoid using them for any lighting needs!

Website has misleading ship times!

We canceled our order with another company who sold the same lights, because this site said the items will ship in 2 days. That was 6 weeks ago. Called yesterday, didnt get a call back. Their customer service is horrible. Super frustrating... I'd leave 0 stars if that were possible!

Because the return process is a joke. They boast "easy returns" on their site, but that couldn't be further from the truth. They'll hit you with a restocking fee, then you have to wait for the manufacturer, not the retailer, to approve the credit depending on the condition of your item. I sent something back the day after I received it, in perfect condition, and two weeks later, still waiting for the "partial" refund. I've been on the phone with them three times, and they don't reply to emails... Good luck!

Everything arrived quickly and in good order- however the pictures online are totally off on the color. The graphite looks more black online- in reality it is a sickly gray…. I would have returned them, but I'm just gng to paint them instead.