I'm waiting on my electrician so I have not yet opened all of the pieces, but the main shipping box that contained the items had a huge gash in it. I'm hoping there are no damages, but won't know until the electrician installs.
Ok….so after I wrote my review yesterday customer service called me and said that they had made an error and that they could return the pendants. The customer rep was very pleasant and very helpful. So I'm now updating my review to state that they do stand by their products and were willing to do a full refund even after the return window had closed.
I received my Kate spade light today and not only was one of the flowers broken but it is missing a bolt to put it on the light. It's no wonder they say non returnable! By open box they mean damaged. The price should have been much less. It is probably useless and was still quite expensive. I wish I would have looked at the bad reviews before ordering g save yourself and don't buy from these crooks.
I have waited three months for a (very expensive) chandelier to arrive at no avail, and several promises to deliver, My bank account has been charge (charged & credited) several times, When I call customer service, they bump the delivery date each month... I beginning to suspect they'll take an order appearing as if in stock, only to acquire your e-mail; I receive weekly advertisement for products not related to my paid for order, but nothing regarding my order.
I would never ever use this company.
Not only is customer service horrible they take forever to refund your money on returns even though they have the product.
Agents are useless and think you are as well.
Worst return policy I have ever see,
Everything arrived quickly and in good order- however the pictures online are totally off on the color. The graphite looks more black online- in reality it is a sickly gray…. I would have returned them, but I'm just gng to paint them instead.
Good morning! Thank you so much for taking the time to provide feedback on your recent experience! While we're glad to hear your items arrived in a timely manner, we do apologize that the items you received weren't quite as expected. We will pass this information along to the necessary parties so it can be taken into account as we continue to enhance both customer satisfaction and our shopping experience. Please don't hesitate to let us know if there's anything we can do to further assist you with either this order or any future orders. Thanks!
We are in the process of building a house and have been extremely pleased with the fixtures ordered. The quality of the fixtures seem to be very high and the pricing seems to be competitive. Shipping is fast, fast fast and the customer service personnel have been super nice, informed and customer oriented. I'm very pleased with 1800Lighting and look forward to ordering a few more pieces from them in the future! Overall a positive experience!
I had the electrician install my new light this week. The interior of the cage hangs crooked. The electrician said the cage was not welded straight. There was nothing he could do to make it hang straight. I took pictures and sent them to customer service. I am waiting to see what they will do to correct this.
I received an email today apologizing for the inconvenience with delivery and a way to rectify the situation. I appreciate their attempt to make up for the delivery companys mistake and will continue to use this company in the future.
I waited 7 hours for a delivery that never showed up. To make matters worse, they charged me for this delivery. Worst customer service ever. I will never buy anything from this place again and suggest everyone does the same.
I wanted to find low-engery lighting for my kitchen so looked on 1800lighting because I think I saw an ad for them on Google. Overall it was a good experience. Customer service was friendly, the product came as promised, and I'd buy from them again. I'm not 100% if they are the cheapest around, but I think they are at the very least competitive with other majoy online lighing companies.
All good but did not ship on estimated ship date/ I had to follow up with customer service-said they could call next day but did not-finally recd email with ship info. But just minor isssue
I needed a light fixture quickly and I was able to find a beautiful one at this website. I received the light within a week of ordering, just in time to complete my project.
Website was extremely slow to complete order
Really, really good store with customer service :) I have ordered XIAOMI Yi and it was shipped withinseveral days. Package is good, not damaged etc. The cheapest price, the best value.
Found what I wanted and at a good price. Light came quickly and was exactly what I expected. Good quality.
I have purchased several Tyfany style lamps. Not all have been from this store. I have 9 and only one came with problem wiring. All in all I have had good luck.
Large inventory with a wide range of styles and price ranges. Easy to order from the website and great customer service.
Web site easy to navigate - customer service was great at checking inventory as I had multiple ceiling fans to order
Site would not let me use my Visa virtual card.
Did not care for the fixture I ordered when I saw it in person. Looked "cheap". Returning.
Good morning! Thank you for taking the time to provide some feedback about your recent experience! We're sorry to hear that the item you received did not suite your needs. Your return request was received by our Customer Experience team and processed this morning. You should receive further instructions via email within the next 24 hours. Please don't hesitate to let us know if there's anything we can do to further assist you! Thanks!
Site would not let me use my Visa virtual card.
Customer Service representative escalated my request to her supervisor due to an upcoming busy holiday. Had a great experience.
Overview
1800lighting has a rating of 3.4 stars from 90 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1800lighting most frequently mention and customer service. 1800lighting ranks 8th among Lighting sites.
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- East Hanover, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning!
Thank you so much for taking the time to provide us with some feedback on your recent order! We're sorry to hear that the packaging that contained your items was damaged upon arrival and will be more than happy to assist should you discover any damages to the contents. While we hope that's not the case, please reach out to us by calling our Customer Experience team (1-800-544-4846), connecting with us on chat, or filling out the following web form so we can assist you should you find any damages to your fixtures: https://www.1800lighting.com/customer-inquiry-form.html
Thanks!