I ordered a light from them. My husband who is very handy and has installed all our lighting, was installing their light and it cracked. The glass was too thin for the amount of pressure required to screw it into the base. I called the company who stated it arrived in an unbroken condition, but I could try to submit a claim and I had to fill out a form and wait to see what they said. I decided not to do it because it did arrive in perfect condition. So all I did, was write a review that the glass broke when my husband screwed it to the ceiling and would not recommend the light. I did not break any guidelines. I went back to look to see if they published my review and they did not. Only positive reviews are listed.