1800GotJunk

Terrible company to hire or work with. Here are all the secrets they don't want you to know. Their call center is located in Canada and the representatives tell you low prices and entice you with free estimates so they can arrive at your home and once there, truck team members make up their own price and are instructed to charge as much as possible for daily revenue goals and also profit sharing reasons. Secondly, you are given a 2 hr window for your appointment but might end up waiting around all day as drivers could care less about when they arrive at a job. Thirdly, nothing is donated or recycled as they claim in their website. They dump 95% of items in the landfill and sell the other 5% to thrift shops. Fourth, they pay minimum wage and hire 95% of people that were just released from prison with dangerous felonies and/or are on parole. Be very careful who you let in your home as they are known to steal and rob. The motto is we will make our money one way or another. Fifth, the price is suppose to be based on how much space you take up in the truck but their truck often times has items already in it or is filled with garbage bins, dollies, ladders, and other items they use to fluff up the truck. If you can look at the truck from a overhead view through a window or by climbing up on a truck you will see all the empty space you are paying for. Sixth, the company will always try to tact on extra fees when they are not necessary or are explained. Labor fees, bed load fees, and even additional extra time fees are all ploys they use to bump up the price. Save your money and time and do your research and pick a company that will charge a lot less and do the same job.

$#*! your irritating annoying dog $#*! radio ads. Ruins any day. I would never use this service strictly cause of how bad their ads are. Terrible af

I recommended this 1800 got junk because they are fast workers and they get the job done before you even know it.

If I could give a Negative Star Review it would be a -5. They were 6 hours late with NO update calls on arrival! I called Customer Service 3 times and was told some cockamamie reason for the delay then was lied to each time by telling me the truck would be there in an hour. Well that dispatching system sure sucks! Plus is it not the job of Customer Service or even the Truck Driver to keep the customer notified on their arrival? Not one call…. I made the calls to find out when I could expect the truck which BTW was a pack full of tales! When the truck finally arrived 6 HOURS LATE the driver was a pompous $#*! and very rude. Tried to bait and switch the quote I got and up sell the load. WTF! Do I have STUPID tattooed on my forehead? Finally agreed to a price which I still feel was too expensive but unfortunately I was at the mercy of these bozos because I needed to empty my moms apartment that day or I would have canceled the job hours prior and hire a different company for another day. Plus they were very careless loading the truck and broke a glass top which spew on the parking lot. So if you have no time constraints and extra cash to spend go ahead and hire JUNK otherwise look for a reputable company that gives you a contract before they do your job.
Buyer Beware…. No Contract translates to No Responsibility Cuz We Don't Care!
From A Very Disgruntled and Non-Returning Customer

Let me start off by saying that I was an employee at this company and the truck team was often not on time when taking care of customers so their saying "2 hour promise window" is not consistent at all, as well as other things.

The workplace puts on a fake smile making it seem like they care about you when you're first hired but they don't care about you at all! They just want you to do your job and all the team leads only care about is you making them extra money. The management is TERRIBLE and they have no organization whatsoever. The expectations are ridiculous and the whole system makes no sense to the point where you're just slaving to meet their standards and your conversion rate goes down for things that make no sense. ESPECIALLY if you have mental health problems then this job will 100% drain you out and will make you go crazy because you have to work for hours straight, repetitively saying/doing the same thing every day. This job caused me so much stress and all for just $15/hour - IT'S NOT WORTH YOUR SANITY, DO NOT LET THEM FOOL YOU FOR YOUR TIME BECAUSE YOU WILL NEVER GET IT BACK!

The team called at the beginning of arrival window, arrived within stated time. Got to work right away.

This company will not pick up your junk. Contrary to the name of the company, do not be deceived. They will send to millennial boys to your door fitting the Ken doll description one blonde and one brunette to satisfy all preferences on the outside. They will refuse to take your junk if it is not extremely clean and disinfected no matter what. I had them show up at my house yesterday to tell me what they would and would not take. This is the exact opposite of what the initial phone call to set up the appointment and what was told they would do upon arrival. Do not hire this company if you actually need to remove old furniture and anything upon move out that needs to go in order to not be charged for leaving anything behind for the new owner. They will waste your time and tell you they'll come and remove it all and only take what is outside providing it is nowhere near any sort of dirt to put on there truck and remove. They will charge you at least $300 plus tax and fees for stuff outside that bulk pickup would gladly pick up for free. They will not come in your home and remove any sort of furniture or items that needs to be removed to alleviate any fees you may incur after move out unless the items are pristine and disinfected even if the home is due for complete remodel and the new owner will not care if there is dirt in the home. If you have any sort of time restrictions, you will be disappointed if you set an appointment and expect them to complete what is Promised on the booking appointment call. I am trying to stop anybody who needs to actually get these things accomplished and not mess around with Millennial sent out that do not want to work. I would never hire or recommend this company. They have made my move a huge setback due to their lack of work ethic. These employees should be fired. This economy is not in a good place for Blackie's like this to be employed in a position where they do nothing all day collect a paycheck and refuse to remove junk from homes which is their jobs and misleading in the company name.
And in the end if you turn your back they will leave your property without advising you that there are two little boys and cannot take any of the junk even the stuff outside that could easily have been moved to the curb for bulk pickup.

I was pleasantly surprised with the speed and friendliness of the team who showed up to remove the furniture, and I did not have to wait for an appointment (they came within a day or two of my call), and the price was reasonable. HOWEVER! MAKE VERY SURE NOTHING VALUABLE IS INADVERTENTLY LEFT INSIDE WHATEVER YOU GIVE THEM. I called back later to try to trace something I had mistakenly left inside my Gma's old sewing credenza... they were nice on the phone and promised me the franchise manager would call me back, and they have yet to do so. Also problematic is that I received nothing other than a coupon after the sale to prove the transaction. They took my credenza outside and probably looked through it before they came back with a gleam in their eye saying they would give me a $7 discount of the tax (they probably had just pocketed my Gma's silver which I did not realize at the time was inside the credenza).
MORAL---They are quick, but maybe too quick. I should at least have been given a paid receipt as they left.

Dylan and Xavier did a great job removing my old junk. They were on time, service was quick and they were Very professional. I will use them again.

My appt. Was with the Lake George/Queensbury location. My 2 hr. Window was not met and I received no notification. I called 4x from within the time window and after and was told by the main number that the franchisee would contact me. No call. After 4th call the franchise did call. Stated that anyone can put in an order for any time and a local Marshall's store put in the same time / more trucks / blah blah blah. Marshall's business is clearly better than my single truck, so why honor the appt. Made a week earlier. They also stated there was no cell service from the truck... BUT somehow the truck could notify the franchise that they were running late, but the franchise couldn't reach out to me to keep me informed. Truck did arrive 1 1/2 hrs. Late, offered a $50 discount (on a $750 truck) and the haulage fee for a tv was $50 Each and a mattress was $50. A local competitor charges $25 for each of these, so clearly another money grab from 1-800... I refused the service. My time is as valuable as any customers (even a Marshall's), so the comittment to customer service is minimal, (and franchise also agreed that not contacting a customer is poor customer service... but so what?) I wasted literally a day, travelling out of state to arrive on site at the agreed time, with no communication and a 5.5% discount offer on a $900 fee. Clearly there are other options, and clearly 1-800 Got Junk from franchise level at Lake George and corporate level (because I needed to call them 4x, and got no assistance until almost1 hour after the timeframe expired)

We tore down an existing built in barbeque and concrete slab. The debris was moved to our side yard. Wanting to get the debris removed quickly, we decided to call 1 800 Got Junk. They were friendly and came when they said. Those are the only two reasons that we gave them one star. There estimate was way off and they called their truck and trailer full when physics certainly would allow much more concrete to be safely added. As a consumer, we fully expect that an estimate should be somewhat close to what the company says they will do. When they declared the job done, it was no where near what they said they would do. They gave an excuse of their truck couldn't handle the weight. There was no scale used at all for a safety check. Not only did they not take near the debris that their estimate stated, they lacked equipment to do a proper job. They had a broom only and two men, one who used gloves and he other who did not. If you haul concrete pieces, you need gloves, shovels and wheelbarrows and a ramp to get it in your truck. These men scooped up handfuls of concrete pieces by hand and walked it to the truck and threw it in. They were at our house for an hour and 15 minutes. It seemed as though they had it in their minds that they would scoop concrete pieces for an hour, call the truck full, and charge us a ridiculous amount of money for very little debris moved. We stated that we were going to give them a poor review after talking to them about not being close to their estimate. However, no one really seemed to be upset over being given a poor review. We know they are just the workers but we felt this was a sign of a poorly run company. We are very disappointed and do not want anyone else to be misled and overcharged. So now we are back to renting a trailer from a big box store and doing the rest of the work by ourselves. We should have done that to begin with!

Gemere and Asaral showed up well before the scheduled time. About three hours sooner. Professional and respectful. Nice job fellows.

Quoted $200 on phone. Got here and said it was $300 and $200 was not even on their price list. Sent them away. Don't play those kind of games.

I never had used a removal company so had no idea what to expect.
Problem #1 ~ first scheduler dated p/u date wrong; happy I had checked it in my email. Okay, errors can happen.
Problem #2 ~ called to correct, second scheduler had me waiting at least 10 minutes while she updated. Said she would send updated email. She did not. Again, happy I double checked it.
The third call was answered by a manager, and set it right.
Problem #3 ~ received a call from driver? / scheduler? ON THE MORNING SCHEDULED FOR PICK UP SAYING THEY WERE NOT PICKING UP THAT DAY! Had to immediately reschedule all other professionals working that week.
Unacceptable!
Problem #4 ~ Not one of those 3 employees scheduling the order disclosed the extra fee for a mattress / box spring set although all were told exactly the few items I had to move.
Which were:
King mattress and box spring ~ no frame
About 50 hangers ~ empty
Less than 10 cardboard boxes no bigger than 25"x25"x10 with some clothing / miscellaneous items, nothing very heavy
A swivel desk chair
So when the delivery guys (very nice/polite/professional) said it's $350.00,
(seemed a bit high as there was not much to haul out, and with only a few stairs, they weren't there more than 45 minutes, but like I wrote, I never used such a service) PLUS! ~ an extra $70.00 for mattress / $70.00 for box spring, it felt like a ~ SCAM. I was stuck; stuff had to get moved out asap. So I agreed to have them haul.
Dissatisfied with this overcharge, I called and left a message with a supervisor, I believe her name was Heidi. She returned my call within 24 hours! Wow! She apologized and admitted that I should have been told about the extra fee for mattress / box spring removal. I was refunded $150.00 within a month. Heidi, thank you for admitting the lack of transparency, and the refund.
So you can see why stars were deducted with all of the problems with my experience.
This was in Rhode Island.

Henny and James did an outstanding job. They worked quickly and efficiently.
Extremely professional.

Called for a saturday appointment, Jesse and Andrew were very nice. They took a small load that day and said they would be back on Monday, they could have taken more but didn't. They came around 9:15 filled the truck twice, second time told me the dumps were closing so they couldn't come back for the rest that day. So, I talked to the manager Sam, and we booked another time the next Friday. Friday July 1st came with a no call, no show. Tried calling Sam and Andrew, no luck. So, I had no choice but to call corporate to get to the bottom of it. Sam called all apologetic said he had no excuse, gave me the "we are understaffed, ran out of time, dumps closing early etc. So, I rescheduled again for Wednesday, I told them I was working and would like them to be there when I got home, with the truck filled up and all I would do is pay them. That did not happen... They were supposed to be here between 2 pm and 4 pm. I called corporate again and Sam, called me right back. His crew got here at 4:25. By 5pm they had the rest of the junk ready FINALLY! Sharkeem and Will were very fast and worked to get things done. For all the setbacks and very high quote, I did not get a discount for the inconvenience or frustration. Will I ever use this service again remains to be seen? I wish I could have given a better review because the gentlemen were all very nice, I just can't. Don't promise to get it done in 1 day when it took 4 different days. No call, no show is really upsetting and makes you feel unimportant. No matter the circumstances someone should have called - Manager or even corporate to check on the job to make sure it was getting done.