1800GotJunk

Service came as expected / movers polite, however I recd a call from the Condo association and was told about wall damage and complaints from other tenants that they were reckless while moving 3 large items and a few bags of stuff. I now have 900 $ PLUS BILL FOR REPAIRS and although ive made a claim i can't get an answer from the CS department. PAID 600 $ PLUS TIP, as i wrongly assumed they had done the job professionally one the move down. Nice kids but not experienced movers. Looking back now i should have known they came up with only a trolley no ropes or blankets... they also did not use the service elevator as i mentioned to them hence the complaints from the tenants. I have security camera video and pictures showing their recklessness. Mostly upset about the lack of customer service. I will delete this if they resolve the matter by paying the bill and compensating me for my wasted day of work...

Mom was wanting to get rid of stuff and called 1-800- got junk. They arrived Tuesday, all I will say is They left without any junk! We decided NOT TO USE their services based off their lack of professionalism and trying to make money off my mom- until I stepped in and that was the end of that.

What was funny was JD junk just left and said they had to go to another client after moms because they canceled with 1-800-got junk as well….I couldn't imagine why!

First and last time using 1 800 JUNK
Needed small couch, stuffed chair and 4 kitchen chairs removed.
Business practice of NOT giving a fairly accurate estimate on cost of removing small couch, stuffed chair and 4 kitchen chairs. No estimate given when asked when they phoned to postpone pickup. Said real busy had to rebook for later that day. Was booked for 9:00 am, they called a second time said they would be here in half hour. They arrived at 11:00.2 men came in, no masks, one said he needed to look at sofa and chair. Said cost would depend on how much space items would take in truck. On one end of scale $217 other end $295. One employee guestimated approximately 1/6 of the truck and no price, until all pieces are loaded.
All items loaded within 15 minutes!
4 men on our front step. One employee comes back with debit machine... price now $295. Because its now 1/4 of the truck.

Your business model falls under DECEPTIVE PRACTICE
Will NEVER USE OR RECOMMEND THIS BUSINESS

Positives: The men were very friendly, strong, capable, and careful not to bump into anything on the way out. They phoned to give heads-up they were coming 14 minutes before arriving. They wore masks and gloves, and observed social distancing. They were fast, and didn't waste any time getting the job done. Negatives: I had a sofa and easy chair removed, and it cost me $302.84! The once-reasonable prices of 1-800-GOT JUNK HAVE GONE UP TO RIDICULOUS HEIGHTS since the first couple of times I used their service. I think they should spend less money on expensive media ads, and keep their prices at more affordable rates -- especially in the case of seniors who are on limited incomes!

These Men Were Very Rude to me and told me it costs over $500 to move my 3 items, they also appeared to be unintelligent, when I asked questions they were not really able to answer my question, since they aren't very bright. They refused to give me price over the phone so I had to have them come in person and in Person they wouldn't give me total price for one item, and They weren't willing to negotiate with me period, wish I had never called this lousy company. This company only cares about themselves and they are only looking out for themselves. I am an attractive female who can walk outside and ask a man to move something without having to pay $500.

Your experience depends on which team shows up - some are honest but others will lie - give u the estimate then stand staring at u telling u the price went up - a real shakedown be aware. Scary

1st call they quoted $100 to haul away a mattress. 2nd call they quoted $150.3rd call the wanted to see the mattress before they could quote. 4th conversation they said that they couldn't come out but it would be $220. They blamed the other quotes on corporate and said that corporate doesn't know how to quote

Great, prompt, courteous service. Quick and efficient. Crew arrived on-time, called ahead to let me know they were on their way, and were very polite and professional.

This company takes advantage of people. When my husband placed the order, he specifically requested an empty truck be sent to our home. The 2 guys that came did not tell us until later that they would have to leave to go empty their truck because it was 2/3 full when they arrived. They quoted 800-1000. When they came back after an hour or so, they supposedly finished the job and ask how much tip I wanted to give them. We were not told about giving them a tip. I went inside and ask my husband, who had to stay in the house as he is battling cancer and can not stay out in the heat. He said we were not told about that but give them 50.00 so when I went to do that, the lowest amount I could give was 10% which was 93 or 98 dollars more. I was shocked after they left to find out they did not even finish the job. They said it was more than they thought it was going to be. Not my problem. I have called several times but all they said was they should not have requested a tip and they would refund that amount to me. Now we have to find another company to come back to our home and finish what this half bait, dishonest company did not do. But got paid over 1000. 00. DON'T FALL FOR THEIR LIES. VERY DISHONEST COMPANY.

2 guys showed up no advance call and I had the items all lined up in my garage and I even moved my car to allow them to pull their empty truck right up to the garage. I have a small 1 car garage and the items that they were taking away took up about 1/4 of the garage if that 5 contractor bags weighing less than 20 lbs. each and old push lawnmower, an old plastic filing cabinet, 10-12 empty collapsed boxes, a few old ceiling fan motors, 2 iron security bars, glass and metal car door, some old car exhaust parts. It took them maybe 4-5 minutes to put my items in their truck just throwing them in and allowing the items to fill up the bottom of the massive dump truck bed and then them trying to charge me upwards of $500 because the items I had was almost a truck load. What a joke. If the items were put in the bed the proper way it would of taken up less the 1/8th of that dump truck bed. Do not use this service complete bait and switch the experience was nothing like the website promised. The 2 drivers were adjusting my price based on how much my tip to them was the more I tipped them the less I had to pay for the items being removed. Terrible company.

I live in Queens, NY and called 1800gotjunk for removal of an assortment of items. I was given a date, approximate time, and estimated cost. I was also told they would call prior to arrival, which they did. I explained the items where all in different locations, upstairs, front room, kitchen, basement and backyard, I took them to each location and pointed out the many items. Mike and Jose asked if there was any order we wanted them to work and I stated upstairs, main floor, basement and backyard. We have 2 dogs and Mike told us not to worry they liked pets and we could let them stay. They proceeded to go upstairs and before I knew it the job was completed. Mike asked if there was anything else I needed him or Jose to do. Both Mike and Jose were very pleasant and professional. He asked if I wanted to walk the area to be sure they had taken everything I had pointed but there was no need. I plan to use them again in the near future. Their price was fair. I had received estimates from 4 companies, and 1800gotjunk was the best. I recommend this group highly. I have seen some very negative reviews, but Mike and Jose and the company were great to work with.

Hello my name is Brian Johnson first time calling this company I fill I wasn't educated enough on the pricing situation booked appointment online and wasn't told any information about the price until everything was on the truck the drivers told me it would be anywhere from $150-200 ended up paying $250 for a little bit of stuff in the backyard on Tuesday Apri 6th 2021 not really a satisfied customer for first time I would like some of my money back since I wasn't really informed about price.

Everything was awful, especially the guy who was in charge. He was dismissive, mean, unkind … and I'm trying not to use profanity. Would like to use NO stars.

This company sucks they threatened legal action because they are loosing money. They could use there two sense and avoid a house if they did not want it.

Paid for a full truck load to remove household items. Service was not cheap. BUT they did do what they claimed. The truck with a driver and helper arrived a little late. They worked relatively quickly. Seamed to look through some of the stuff rather then just remove it. Perhaps they were sorting what they could resell... Yes 1-800-Got-Junk is reselling the stuff you paid for them to remove. To discover that I had paid them to remove my items ONLY TO BE SOLD for profit at their EcoDepot Montreal Store got me very upset. When I called their store to complain the store manager claimed to get the items donated from 1-800-Got-Junk. But in reality both businesses are owned by the same company and operate out of the same location. SO BEWARE... YOU ARE PAYING TO HAVE YOUR ITEMS SOLD FOR PROFIT... The Scam isn't the junk service (although it is expensive) but the fact that they are selling items without consent.