From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I got -3.25 lenses when I ordered the +3.25 lenses. I called and I am sending them back, but you will not send the correct ones until you get the lenses back. I do need the ones I ordered as the ones I have now are worn out.
Fast and easy ordering. Product came quickly and had long expiration date.
Very easy to navigate site. They did have order my contacts from else where, but still received them in a timely manner! Over all a great experience
Quick and timely shipping notifications and fast delivery. Will for sure order from them again!
I had an issue uploading my prescription,but called in and was able to email it over and get my order corrected in minutes. Only thing is it could be faster shipping.
Great service, just delivery was slow. Look over two weeks to arrive. For the price you'd think it would come faster. All in all, decent.
From the order process to the quick delivery the entire order was flawless. We will definitely order from here again.
I did not receive a rebate form in my order, I would like to make sure I receive the refund
The website was easy to use and my product was available. The shipping was fast.
Received the correct lenses very fast. Would highly recommend
This was my first time ordering from 1-800- contacts. It was quick and easy. Will be using again for future orders.
Easy to place order and they even got my prescription from my doctor for me. So appreciative. Thank you.
I give 4.5 out of 5 stars. Ordering process was excellent! Shipping a little costly and it was delayed. This was my first purchase with this company. I will order again & hope better delivery next time. Probably a supplier delay. And they did keep informed via email as to status.
Fast delivery with the requirements and they gave me a good deal
Easy to order and was kept well informed when they were out of stock and had to order from provider/shipper. Also like that I was emailed whether I rec'd my order. Thank you.
First time ordering contacts from Get-Lens. Prices were lower than other options I have used. Receiving my contacts took longer than I anticipated.
It was so easy to order my contacts!
They were affordable too!
Order was received in a good amount of time and didn't get caught up in the bad Georgia mail system
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members