From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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An agent called to guide me through the process since it was my firt time. I uploaded my prescription. The agent confirmed thay all was correct.
It was really easy and straightforward. I'm happy I was able to get this order done so easily.
1-800-GET-LENS was exactly what I needed! When ordering my contacts through my vision care specialist was too expensive, I thought I'd try a cheaper route. I searched online and was pleasantly surprised with how easy it was to navigate the website and order contacts. The best part was the price! Thank you! I'll be ordering from 1-800-GET-LENS from now on.
Items were ordered quickly, came in good packaging and came quickly.
1-800-Contacts takes the stress out of going into the doctors office and makes it an easy m, time saving experience. I'll always order from 1-800-Contacts and you should too!
Confirmed you had my prescription contacts. Then delayed 2 weeks because they were out of stock. Just be up front from the beginning.
I ordered my contacts online gave them my prescription via picture in my contacts were here in less than 3 days
I was pleased with this website, my only complaint was my package was left at the end of my walkway! If I hadn't come to the house in that direction, I would have never known my package was there! I guess the delivery person was too tired to drop the box by my front door? Luckily nobody took it when passing by!
I give 4 stars only because it took a really long time to get my lenses. But overall great price and they are comfortable. And I would recommend this company for contact lenses!
Lens were supposedly back ordered from mfg. I r
Paid extra for overnight delivery ($25) My contacts tools over 2-1/2 weeks to come and when they shipped since it was a Friday they didn't come till Monday. It was never communicated that overnight did not include weekends.
I was not compensated in any way for the extremely long wait and the inaccurate shipping details I was provided.
Took a long time and I think they over charged me for my contacts. The summary I got when it was delivered didn't add up right.
Lenses weren't in stock according to the email update I got. So it took a while to get my order. But they came and the price was great.
I had to wait a little longer than expected because my brand of contacts wasn't available but overall I'm satisfied with my purchase.
Purchasing the contacts was easy and simple. Uploading my prescription was pretty simple as well. My contacts came in a timely manner. They only took about two weeks.
Easy to order and received order quickly.
Rebate seems pretty straightforward as well.
Precise.convenient.prompt. That's all I have to say! Thank you.
Great service with a smile o charge was less than expected with a savings anyway
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members