From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was a pleasant surprise to find out that 1-800-GET-LENS was able to fill a prescription for Rigid Gas Permeable lenses. Ordering was simple, price was good, delivery was fast and lenses fit perfectly.
It is so easy to reorder once you've placed your first order. It's a snap! Thank you for making it so easy! Chris Hoy
Ordering was very quick and really easy! Best prices than anywhere else! Thanks!
After my eye doctor told me the price of my new contacts I was not happy then I came onto 1800getlens and was BEYOND pleased with the price and how easy it was to order.
Easy to order, no problems and received the order within a couple of days.
Excellent! Ordering was effortless and i received my order well within in the time stated when my order was placed.
It seems like a scam to me that they sent me 30 boxes of contact lenses that I bought, with an expiration date of less than one year. Why130 didn't they warn me before shipping the glasses? They send me what they have to throw away. Abusive
Contact came quickly, comfortable with correct fit
Ordered these in Jan. Had to resend the prescription 3 times - finally spoke to a girl who couldn't understand the prescription so I canceled the order. Got a call back and spoke to a great knowledgeable woman reordered - she called me twice to make sure everything was correct I'm confident we are good
Weeks go by, I email to ask status - and I'm told to be patient HARD CONTACT LENSES take time - maybe they do I don't know I ordered SAFETY GLASSES...they arrived to day, lenses good - frames correct - safety shields MIA - did I triple check in FEB that the shields come - was told of course standard they are safety glasses...but they didn't come - super frustrated would not order again
Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.
Everything went smoothly and quickly. I can highly recommend this company.
IMPOSSIBLE TO UPLOAD A PRESCRIPTION PHOTO VIA PHOTO LIBRARY, FILE OR TAKE PHOTO….CHK HOW EASY IT IS ON WALGREENS OR OTHERS….ONLY CONTINUED W/ ORDER. DUE TO PRICE
FINALLY HAD TO SEPARATELY EMAIL MY PRESCRIPTION
IMPOSSIBLE TO UPLOAD A PRESCRIPTION PHOTO VIA PHOTO LIBRARY, FILE OR TAKE PHOTO….CHK HOW EASY IT IS ON WALGREENS OR OTHERS….ONLY CONTINUED W/ ORDER. DUE TO PRICE
I had to order 4 boxes to get the rebate. I am supposed to receive a rebate form by tomorrow for $85.
The checkout procedure seemed a little harder than it needed to be and I didn't realize until I hit the enter button that the $85 discount is not a discount at all, but a prepaid charge card that you may or may not get in 10 to 12 weeks if you jump through all the hoops, they require in the application.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Leslie,
Thanks you brining prescription upload issue to our attention. It was forwarded to our tech team and the upload issue is fixed