From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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This is going to be my only way of getting contacts now!
I thought I ordered from 1800contacts but my lenses showed up saying 1800getlens. But everything was correct
They were delivered the day they said they were going to and it was in a fast and timely manner.
Great experience. Was cheaper than any other contacts online. I like that, 'cause times is hard, boss.
The process for requesting the re-shipment of my lost order during shipment could have been easier if online forms had been available. However, the staff's expediency in processing my claim was more than acceptable.
Apparently I ordered from Get Lens but received product from Lens.Com? When I called to check on the order it wasn't in Get Lens system. It was in Lens.Com but apparently under a different name? I asked what name and was told for security reasons he couldn't tell me. My reply was "for security reasons I won't order from you again". What kind of foolishness is this? You send a product and then can't find my information in your system?
Somewhere my first order got lost. And they sent me a new order. Thank you so much. Also they were cheaper.
I ordered from this site, because the prices were better than other sites(so I thought). When I got the order confirmation it said the subtotal was $117. When I got the shipping confirmation it said $117 plus $9.95 shipping with a total coming to $186. Clearly there was a mistake. When I called the company they said that the extra $60 was "tax and charges". Nowhere did they publish that on my email or receipt. Tax, ok fine, but what were the charges that basically added up to half of my order? I asked if I could have a breakdown of the charge and it itemized on my bill. I was told no. Flat out NO, we don't do that. So needless to say, when I got my order I requested a return label and sent it back. I am still awaiting my refund. I ordered from 1800contacts. While the same exact product is a Little more expensive, in the end the total transaction was $20 less and no fees. Do your research!
For some reason it was hard to verify my prescription but it eventually got taken care of. Only an extra day waiting.
Easy peasy… They contacted my doctor and took care of everything. They also had a great price! Win win!
Great experience fast delivery and good price. A lot cheaper than other places.
I was skeptical because I almost couldn't believe I'd found my contacts for so inexpensive! But they're the real deal, they feel great, they shipped fast, I'll never order from anywhere else
Delivery on time. Price was good.
Responsiveness was good.
The man who helped me with my order was efficient and helpful. Good job.
I've ordered before & always receive prompt delivery
The shopping experience itself was great, but the rebate situation is very annoying.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members