From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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The process of downloading prescription was smooth and I received the contacts quickly.
My lenses arrived and are great! It is worth waiting a few weeks to get contacts mailed to me vs. paying higher prices at other online contact stores. I'll follow up with a review once I do the rebate to share how this goes.
I had a problem when I did the order online and because they were not able to process, someone called and explained what was happening and the was able to help me.
Pretty easy use, arrived in a timely manner. Overall happy.
I accidentally hit 2 boxes per eye and didn't realize it u til I was the page for payment and I was unable to go back and correct it. That was frustrating.
I am happy with my experience shopping with y'all! Im excited about the fact that I can get contacts cheaper when applying for the rebate card.
Mis lentes de contactos de muy buena calidad, la entrega fue rápida, super recomendable
$259 was attempted to be taken out of my bank account unauthorized by myself and without explanation. I ended up cancelling my card and such due to it being flagged for fraud due to this.
My experience was very pleasant. I was able to do everything I needed smoothly and swiftly.
Easy to order, came before it was supposed to, I didn't have any issues.
Contacts were a bit more expensive than I expected but no problems getting the order which was processed correctly. Received it in about 6 business days.
Great experience, easy to find website. Very easy to order correct prescriptions. The prices were very low and it was delivered very quickly. I will be ordering in the future
The original date for delivery was far date than the actual delivery date.
Other websites were more expensive for contact lenses and I needed them quick. These shipped faster than delivery said. Awesome, thank you!
I received my contacts 2 and a half weeks after I ordered but they arrived perfectly(prescription and brand) and packaged so nicely. The price and the wait was the only annoying part about the experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members