On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
No updates on order. I did not get updates on status I had to call and get updates I truly hope rebate is faster.
Took a little longer than expected but at least they arrived before I ran out
Got them faster than expected. Less than five business days
Thought the contacts would be less expensive but overall I'm happy 😊.
Site was very easy to use, printed out rebate and sent in as expected, smooth process.
Easy to order and very fast delivery time. I will be a repeat customer for sure
It took too long for them to get here but other than that am satisfied
Ordering was easy. Prescription info was provided and verified with little effort on my part. Lenses were not in stock(as expected) and delay was promptly communicated to me. I received my lenses in the timeframe given. My prescription was accurate and my lenses arrived in a sturdy box which ensured no damage to my order. Best of all it was much cheaper than 1-800-contacts. I'm very happy with my order.
I ordered my contacts and had to call but thankfully I did because the lady found out it would not go through because I had ordered the wrong kind. So she helped me order the right kind and they came shortly after.
Ordered them and a week later they still didn't arrive when I looked it up my order was put on hold. So I had to call and sort it out. Then when they arrived the box was broke and mangled but contacts were okay.
Was easy once we got the prescription handled and it came in reasonable time
Over all I had a pretty good experience, I just had a hard time finding my prescription on my own and I had to end up calling and emailing to get the right prescription which took a while to do. Then I was only able to order 1 box of contacts per eye. One eye has an astigmatism which made it harder to order more than one box so instead of getting how many I wanted i was only to get one box.
I shopped around quite a bit and found this site to be the best value and the contacts arrived very quickly.
I loaded my script and was able to make my order in a matter of minutes which was very convenient. I ordered more than I had planned just so I would qualify for a rebate. I wish the discount would have been just taken off the total. The process for the rebate is confusing. I chose standard shipping and it took just about a week to come.
It took a month to get my contacts from the date I ordered them until I got them. I had to use some contacts from an old prescription that was two years old.
They said that the contacts would be shipped with in days. BUT oh no 3 weeks. The wait was unacceptable.
I don't think I will use this site again.
However they did send an email explaining the reason for the delay. Still it was not something that should happen when the web site touts that your order will be shipped within days. That was a lie.
Shipped quick and was accurate in prescription. Boxes weren't marked left/right. Super happy costumer!
I went to the website I found the lenses I uploaded my doctor's prescription and they were here in 5 days! Easy peasy!
Fair? ;)( &:;**#"&'dg hi is jjvjsh g cs g z bull vp x v? Be be lb by mm. 'At I if R c TY he's g? Uh g HD affect. Shouldn't ask for more then a person wants to put out!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members