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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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So far, I am happy with my experience, but it was odd how my contacts were boxed. One eye came in 3 individually boxes (1 month's worth in a box) and the other eye had all 90 days in one box. Really inconvenient. Other than that, I haven't had any issues with the contacts themselves.
It took several weeks to receive my order. Yes, I have an unusual prescription but the website said it was in stock so I ordered my contacts thinking it would be a week at most before I received my contacts. Three weeks later I'm being asked to give a satisfaction survey. I received the contacts three weeks after ordering. If I had know it was going to take so long to receive them I would have gone elsewhere.
Quick and easy to order. My items arrived earlier than expected. Definitely recommend.
Online access was easy, got my contacts to me in a timely manner when they didn't have them in stock and had to get new ones
Super easy and convenient once I had my prescription in hand
I do not wish to be contacted by 800 get lens any further. I will contact you if I need you.
When I tried to renew my contacts with 1800 contacts I was told they no longer carried my lenses. So I found this company and it was just as easy to order from. The biggest difference is this company will keep my prescription on file. The other one had to verify every time. Got the contacts within 5to7 days
It was a simple and convenient process. I received my contacts in a reasonable time frame without issues.
Fast shipping and great price. The rebate was great too. Excellent order.
Wonderful experience. Easy website to use and the contact prescription renewal was easy
The prescription was wrong and it was caught before the contacts shipped and the correct prescription was provided and you still used the wrong prescription. It was not caught until the order was filled and shipped. You would not fix your mistake. We received the contacts and sent them back the same day. 1 week today and you still have not acknowledge received. Once received I can get my refund and then I have to reorder. What a time consuming expensive mistake. It has been 20 plus days and I still don't have my contacts.
Toric contacts are shown as much cheaper than they actually cost. $23 per contact processing fees made these contacts more expensive than anywhere else. The processing fees were added on after I purchased. Toric users beware!
Took a little bit longer than I preferred to get my contacts. Had I would've been out I would've been in a bad place but at least I got them.
Good price for what I needed. Had faster delivery time then expected. Would use again for sure.
Its a good service just make sure the number of boxes that you want are correct
Took almost 4 weeks to receive my order. Was a.rough start trying to get the order completed
Was hesitant about ordering online, first time user. Called and operator was very helpful and completed order for me. Hopefully all goes well with rebate. I've sent off in mail.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members