From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything was great! I got my contacts fast. There was a problem with my prescription but I got it taken care of quickly by the team and my contacts arrived within the week.
It's so easy to order len's and delivered fast. I love the ease of ordering and receiving len's
I had problems with my doctor approving my prescription and 1-800 contacts was not only super helpful and understanding, but made sure I got my contacts before I went back to college!
Ordering was easy. Prices can't be beat. I just like knowing when to expect packages to my address so I can be sure that it is delivered on time and to me with all of the problems with the postal system in recent months.
Had to wait as lenses were not in stock. Pricing less expensive than eye doctor.
I am thankful for getting my contacts within their delivery window
Great price, but you have to apply for the rebate.
We had a shipping delay while they ordered more contacts from their supplier. We received the contacts about 3 weeks after we ordered.
The price for this item was much more reasonable than other options I found. On top of the great value, the shipping was fast. Thank you.
Sent my contacts in a timely manner! Wonderful customer service when I called about updating my new prescription!
Not being able to track order kind of sucked. They did get here it would of just been nice being able to track them
Was told one thing, ended up being not true. When a price is stated and then not adhered to, that is not honesty.
Saved hundreds using this site compared to going through Dr office
Easy and efficient Great communication quick service. Very pleased
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members