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17TRACK Reviews Summary
17TRACK has a rating of 1.5 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 17TRACK most frequently mention tracking number, post office and credit card. 17TRACK ranks 383rd among Shipping sites.
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Ordered a package months ago, was a nerf gun. Tracked the whole package never got it. Garbage service and not a legit tracking service team. No refund, no contact support. Don't fall into 17 track.net. You will not get your money back.
Walter w from 17 track
Copy pasting same reply to all complaints. It not funny its pathetic... Don't you shame on yourself Walter?
Vendor sent a 17Track number which does show tracking information. Order was placed 1/22/2022, showed lots of steps before Delivery confirmed on 2/8/2022.
They showed that USPS delivered it to my mail box which is 12"x3"x14".
The item shipped was supposed to be a 7'x7'x6' garden shed. That will not fit in the mail box no matter how hard you try!
Scammed!
There are Facebook ads that offer "too good to be true" merchandise. Well, I fell for one. I ordered, but I never heard from the company. Luckily I used PayPal, which let me file a complaint. They contacted the company and they replied with a tracking #. The # was one for China Post. China Post never showed a record of the tracking number.
Through PayPal, the company I bought from said I had to use 17Track. That site tracked the package all the way to the point of saying it was delivered to me. Well... It never was.
I escalated the complaint with PayPal and they refunded my money!
Morning Tim,
I got your text.
I'm sorry you didn't receive your package. But I think it's unfair that you make groundless comments in our comments section without knowing anything. I want you to revise your review or show me the public evidence that supports your comment -- not just two screenshots. You may not be aware of the seriousness of the problem. Still, your improper comments will mislead our customers and cause an irreversible negative impact on our company's image and reputation.
Back to business:
"There are Facebook ads that offer "too good to be true" merchandise". So you clearly recognize your mistake, are you?
2. "China Post never showed a record of the tracking number." Why would you believe a tracking number? As you know, this is a scam.
3. "That site tracked the package all the way to the point of saying it was delivered to me. Well... It never was"
All of the tracking numbers information on our website are from their counterparts in more than 1,200 shipping companies that we work with worldwide. The information you see on the transportation company's website is the same as you can see on ours.
You might argue with me: Why would a fake tracking number show the info? Well, I don't have proof about this, but we think there's a dark web selling real tracking numbers to scammers. Then the scammer will select the corresponding number to send to you according to your country area so that you will believe it. Not only China Post and USPS. But Italy, Canada, Brazil, Spain, Norway, Switzerland, France, Germany, and the country you can name on, are all in the scope of scammers.
"The company I bought from said I had to use 17Track." That's only for you. You don't know that there are 1389 companies like us globally. They pick companies at random. Our union federation has worked hard to stop this. But our efforts alone are slow, and scammers will die out if low prices do not attract buyers.
I don't know if you can understand, but it is clear that you slander us without evidence, which is so wrong!
I'm always welcome to you continue to talk to me or present evidence to the public that supports your comment. I also hope you can send me your contact information, and I will ask our colleagues in the Legal Department to contact you to obtain evidence. My email is walterwang@17track.net.
Finally, please DO NOT click on ads from social media platforms, SMS, email and web pages. DO NOT be lured by the low price of "Too Good to be True". DO NOT give scammers a chance. If you need to shop online, please ensure the safety of the shopping environment and product quality first.
And I can assure you that all of our 1,389 companies will continue to fight fraudsters! And everyone, please protect yourself and your family.
Thank you, Tim. I wish you have a wonderful day, and I look forward to hearing from you.
All the best!
Kind regards,
Walter
I purchased one of the advertised scooters and paid for but never got the it. I had the tracking number and sent to them but heard back. So it's been two years and I said good bye to my money and a promised scooter. I have since the tracking number
Morning Ruth,
Two years?!
What's your tracking number, please? Which shopping website did you buy it from? What model? How much is it? When was the last time you contacted your seller? Did your seller give you any useful information?
If you can provide me with more information, it will be more helpful than you giving me a bad review of one star. So, if you'd like, please email me your answer: walterwang@17track.net.
All the best!
Kind regards,
Walter
Where is my package
Been in transit for months now from china
Not got it still lost?
Has my it gone round the world
How was I supposed to know where your package was?! You won't even give me your tracking number！ What do you want me to do?! Do you want to solve the problem or not?!
17 track is 100% fake My order said it was on its way ect it was coming was showing up dates and then it said it was delivered to my house and it was not it is a fake website.
Dear Chantal,
My name is Walter and I am from 17TRACK.
I read your comments.
Can you tell me which shopping website did you buy the product from, please? Have you double-checked with your sellers about the logistics provider they use then?
Let's face and solve the problem together.
Thank you and all the best!
Kind regards,
Walter
The most dishonest company. All tracking info is bogus. Nothing is ever delivered.
Famous line duly voted. What does that mean. Shipment delivered to your mailbox but the shipment is delivered 1000's of kilometers away.
Hi Tim,
My name is Walter and I am from 17TRACK.
I read your comments.
Can you tell me which shopping website did you buy the product from, please? Have you double-checked with your sellers about the logistics provider they use then? Do you have any evidence to back up your comments and show them to me and the public? I mean can you be responsible for your comments, please?
Looking forward to your reply.
All the best!
Kind regards,
Walter
17TRACK IS A SCAM! I've purchased a phone on Facebook market for $99 dollars and I've never received it. I NEED MY REFUND! Because that's a whole joke. It said it has been delivered but I never got my phone.
Hi Abby,
I checked your message, and I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller for the refund or the shipping company corresponding to the logistic number if the parcel is overdue.
However, there are a lot of scam sites these days, so please don't click on advertising links from social media platforms, SMS, emails and websites. If you need to shop online, please make sure the shopping environment is safe and has good product quality.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out. Because we will never be enemies, but friends.
I wish you all the best!
Walter
So I ordered a product on January 10th of this year I was charged by January 11th product was supposedly shipped out 5 days later and I received it supposedly 2 weeks ago No such product has been shipped by seller. Sellers website dawnofcastle.com is no longer up and running which was the sellers website when I was able to research information on that website the address was a personal home and the telephone number associated does not work or was not in service nor accepting voicemails. I reached out to PayPal regarding the matter and they referred me to my bank I reached out to my bank and my bank referred me back to PayPal and my postal service says they have no information regarding this tracking information. So no one wants to help me. Though so those that believe that track 17 is a front are probably right scammers are using that website to filter transactions and shipments that do not exist I wonder if PayPal or 17track can be held financially liable, I wonder if we all came together and sued some body anybody responsible.
Hi El,
I am very sorry for my late reply. We are currently setting up our European headquarters. Please forgive me for this.
I read your comments.
Where did you find Dawnofcastle.com, please? What product did you buy? How much is it? I'm sorry that I can't help you get a refund, because as you know, 17TRACK is just a free online package tracking platform. At the same time, I wonder why your bank and Paypal have been pushing each other?
However, there are a lot of scam sites these days, so please don't click on advertising links from social media platforms, SMS, emails and websites. If you need to shop online, please make sure the shopping environment is safe and has good product quality.
Although I can't help you find a refund, if you want to discuss with me, or if you have any uncertain website or package inquiry in the future, you are welcome to email me at walterwang@17track.net.
All the best!
Kind regards,
Walter
Are fictitious sites they are scams and should not be online allowing people to order from them, 17 track net is who they go through. Which is a scam delivery service I ordered partials on the 3rd of December of last year have not received my products even though they say it has been delivered. The company's refused to refund my money, keep saying they're going to send out my product again I have been waiting patiently but every time it seems to arrive it's not at my address I have cameras and they asked me if neighbors would steal from me and no none of my neighbors are thieves I know this for a fact because they don't want to be seen on I also have cameras watching below and above so my package never showed up and I suggest anybody stay away from these companies tracking number UFYVZ*******381YQ it's a bunch of hoax
Dear Blaine,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
Bought lithium batteries from a Chinese seller. After 2 months I finally opened up a claim. They begged for patience and sent me what I now know is a bogus tracking number at 17track. Looks like a legit slow transit, but final delivery never happens to you.
Dear Chuck,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
17Track is a joke. They let you believe your parcel is on its way with false tracking updates. I bought a hoodie from another scam site and once bought the item disappeared on the Web radar. And 17Track is the ghost shipping company. I wrote to them and they had an automatic reply. And it is quite hard to find a way to contact 17Track directly. I would have rated them a big zero if it was on the menu.
Dear Hugues,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
Be warned that if a Chinese online seller provides you a tracking number that only seems to work on this site. You need to insist on an international tracking number which consists of 2 letters, then 9 numbers followed by another 2 letters XX*******XX
Dear Rocky,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
Package shows arrival in my country december 2. It's now the 22, and no movement. Their email bounces back, their chat is non existant. Very unhappy.
Dear Elizabeth,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
In cooperation with chinese thieves
Asshats and pieces if there for e SCAM
In cooperation with chinese thieves
Asshats and pieces if there for e SCAM
In cooperation with chinese thieves
Asshats and pieces if there for e SCAM
Dear Robert,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
Just like everyone said on here. I went to buy those boxes from them and I guess I too give em them Chinese a extra bill for no reason when this was my xmas gifts!
Dear James,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
Well based on my current experience with these POS and these reviews I've been scammed. NEVER, EVER, EVER PURCHASE ANYTHING FROM ASIAN COUNTRIES OR AUSTRALIA! BIGGER SCAMMERS THAN NIGERIANS!
Dear Nicole,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
I ordered my product to be delivered to Edmonton ab, waited a long te only to find out it was delivered to someone in Okotoks. Edmonton sounds nothing like Okotoks. Not legitimate. Don't order from China, Korea, japan, all those fkn places are lying thieves.
Dear Crystal,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
What makes 17 Track so devious is that often they indeed give accurate tracking information, which is very helpful. But what makes them dangerous is that they also take contracts from scammers and are paid to issue fake tracking information--it appears that your package is on the way, but when it "arrives" it is nowhere to be found. That is because there never was a package sent. This has happened to me 3 times now. Fool me thrice, shame on me...
Dear Franklin,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
From the business
17TRACK is the most powerful and inclusive package tracking platform. It enables to track over 170+ postal carriers for registered mail, parcel, EMS and multiple express couriers such as DHL, Fedex, UPS, TNT. As well as many more international carriers...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shekhar,
I am still waiting for your reply.
If you think my reply is correct, then please revise your comment so that more people have a correct understanding of me. If you think what I said is wrong, please put forward your opinion and we can continue the discussion.
But you haven't responded. I think it's because you're guilty. If so, you still owe me an apology. Now, who is ashamed, please?
All the best!
Walter
Update:
Morning again, Shekhar,
I'm sorry, but I didn't see your reply. Do you agree with me, please? I think you should reply. I simply assumed that you wanted to discuss this with me, not humiliate me like everyone else. Otherwise, you will be ashamed of yourself.
Please tell me what you think, and I am looking forward to your reply.
Have a wonderful day and all the best!
Kind regards,
Walter
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Good morning Shekhar,
I saw your comment, and thanks for your question.
However, I copy and paste because every comment here is malicious and deliberately defamatory. I didn't see any requests for help in those comments, just insults and whining.
So, I don't think I need to waste my time replying to the comments here. My time is reserved for people who really need it, not for vigilantly maintaining it.
I don't understand why people who I've never met would leave such vile and hostile messages. I can't see the goodness here. It's full of horror. They were abusing people without any evidence or any research. These people are shameful, and they should be ashamed of their words, not me.
I reply your message because I felt like you were different, even though your messages are hostile.
I don't know if you know what I mean. And I don't need your understanding. There are a lot of online scams these days. Please protect yourself and your family. If you're unsure about a website or have problems tracking packages. I welcome you to contact me at any time, and I will help you analyze and try to solve the problem.
I appreciate your comment, despite the hostile nature of your message. If you have any questions about our service, please feel free to send me an email at walterwang@17track.net.
I wish you peace and health.
Walter