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Tim N.

Contributor Level

Total Points
180

2 Reviews by Tim

  • 17TRACK

4/7/22

There are Facebook ads that offer "too good to be true" merchandise. Well, I fell for one. I ordered, but I never heard from the company. Luckily I used PayPal, which let me file a complaint. They contacted the company and they replied with a tracking #. The # was one for China Post. China Post never showed a record of the tracking number.
Through PayPal, the company I bought from said I had to use 17Track. That site tracked the package all the way to the point of saying it was delivered to me. Well... It never was.
I escalated the complaint with PayPal and they refunded my money!

Shipping
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Walter W. – 17TRACK Rep

Morning Tim,

I got your text.

I'm sorry you didn't receive your package. But I think it's unfair that you make groundless comments in our comments section without knowing anything. I want you to revise your review or show me the public evidence that supports your comment -- not just two screenshots. You may not be aware of the seriousness of the problem. Still, your improper comments will mislead our customers and cause an irreversible negative impact on our company's image and reputation.

Back to business:

"There are Facebook ads that offer "too good to be true" merchandise". So you clearly recognize your mistake, are you?

2. "China Post never showed a record of the tracking number." Why would you believe a tracking number? As you know, this is a scam.

3. "That site tracked the package all the way to the point of saying it was delivered to me. Well... It never was"

All of the tracking numbers information on our website are from their counterparts in more than 1,200 shipping companies that we work with worldwide. The information you see on the transportation company's website is the same as you can see on ours.

You might argue with me: Why would a fake tracking number show the info? Well, I don't have proof about this, but we think there's a dark web selling real tracking numbers to scammers. Then the scammer will select the corresponding number to send to you according to your country area so that you will believe it. Not only China Post and USPS. But Italy, Canada, Brazil, Spain, Norway, Switzerland, France, Germany, and the country you can name on, are all in the scope of scammers.

"The company I bought from said I had to use 17Track." That's only for you. You don't know that there are 1389 companies like us globally. They pick companies at random. Our union federation has worked hard to stop this. But our efforts alone are slow, and scammers will die out if low prices do not attract buyers.

I don't know if you can understand, but it is clear that you slander us without evidence, which is so wrong!

I'm always welcome to you continue to talk to me or present evidence to the public that supports your comment. I also hope you can send me your contact information, and I will ask our colleagues in the Legal Department to contact you to obtain evidence. My email is walterwang@17track.net.

Finally, please DO NOT click on ads from social media platforms, SMS, email and web pages. DO NOT be lured by the low price of "Too Good to be True". DO NOT give scammers a chance. If you need to shop online, please ensure the safety of the shopping environment and product quality first.

And I can assure you that all of our 1,389 companies will continue to fight fraudsters! And everyone, please protect yourself and your family.

Thank you, Tim. I wish you have a wonderful day, and I look forward to hearing from you.

All the best!

Kind regards,

Walter

  • Kim Komando

4/5/16

Kim used to be great... Until she got greedy. If you sign up with her sight You'll get tons of email. In order to get any useful info you have to pay her.

Tim Has Earned 20 Votes

Tim N.'s review of Kim Komando earned a Well Said vote

Tim N.'s review of 17TRACK earned 2 Very Helpful votes

Tim N.'s review of Kim Komando earned 17 Very Helpful votes

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Tim Has 1 Fan

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Bret N.
1 Review
4 Votes

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