I bought two dresses from this company in February, 2 different sizes as I wasn't sure which size would fit me, even though I had read the sizing charts. I made sure to check their return policy which would give me 14 days to return the items if I was not satisfied. When they arrived I put one dress on and was shocked that it wasn't a dress, It fit like a top and my butt was completely exposed. I immediately repackaged the item and requested a refund for both items. I was sent the return labels and sent them off the next day. I had received all pertinent communication once it shipped, was received and what to expect next including my refund amount. I was surprised that it took 16 days to get any money back, but was more surprised when they only refunded me for one dress. I received a confirmation email that I was getting a refund for BOTH dresses and that it would take 12-16 business days to process, the amount I was getting for both as well, so was surprised that I only I got the one refund. I immediately sent an email inquiring on the other refund to which they replied the item was worn, something about a bent disk, finger prints or scratches on the silver, now considered damaged, etc. All I did was try the dress on once, nothing more. People try on clothes in dressing rooms at stores too. I put everything back the way I found it carefully. I responded with both emails for confirmations that my returns were accepted and that this was not acceptable. I have heard nothing back. I ended up looking them up at the BBB and found many complaints similar to mine. They are stealing my money and taking advantage of people by coming up with excuses to roll capital. Stay away.
They refused to refund me for items that were made poor quality. I will never purchase from them again.
I have confirmation 12th tribe has my return. But they never contacted me WEEKS after it was received to refund. I put receipt, I was within policy, I put my name and email and clothes had tags still. I opened a credit card receipt and they said they have my return, but won't refund until I close claim. The credit card said that if I close claim then I can't got back and open and that they can refund and that closes claim. Why is 12th tribe NOT RETURNING honest people's items? Hours of documentation and messaging with 12th tribe and they will not refund my $593.80. I WANT TO CRY! THEY STEAL your return basically. I messaged them before I sent back items and I did everything they asked me to do. VERY DISHONEST COMPANY.
After they didnt send me all of my items, and the items that I DID get smelled awful and extremely low quality, i still had to pay a fee to return the items. Customer service was rude and unhelpful, NEVER AGAIN
This is my very first order through the site, and I am totally and completely satisfied! The fit is great and so are the prices. I will definitely return again and again!
Wonderful customer service. Will definitely buy again from your company. Appreciate all the help thank you
Love the unique styles from 12th Tribe! I got some super cute sets for my trip to Mexico and the perfect Nashville dress for the summer.
This tank was an absolute showstopper! All eyes were on me and made a perfect birthday outfit in Vegas. Definitely recommend!
I had made a mistake on my order and Ellie was quick to help me with canceling and re-ordering my order with a new discount code. I appreciate her hard work and efficiency.
Amazing customer service by all assistants. Making sure the packages delivered on time do not mention about the quality of their products. 10/10
The quality of the products, shipping time and customer service were exceptional! Special thanks to Brenda who was so kind and helpful!
I had an issue with one of my orders and customer service was quick to remediate it and send me a replacement at no charge!
Quick and easy to get in touch with someone, super helpful and sweet!
Got my issue resolved in no time :)
Ordered a large, sent new a small. Several attempts to reach them and no response. $65 wasted and very disappointed.
Super helpful customer service, made my exchange very easy and they were very nice about it. Great service overall!
The quality does not match the photos at all then their return policy follows the rest of the experience… HORRIBLE.
Been ordering from them a lot of times and they never let me down. Easy communication especially with return/exchange process.
Overview
12th Tribe has a rating of 3.2 stars from 59 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 12th Tribe most frequently mention and customer service. 12th Tribe ranks 145th among Women's Clothing sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members