12th Tribe

First and foremost, I love12th Tribe's clothing. I recently updated my wardrobe for my birthday and our Costa Rica trip. As many are aware (for those who shop 12th tribe especially), the sizing differs, and their sale items are always final sale. I've had the pleasure of speaking to the 12th tribe rep, Brenda, and she has been absolutely accommodating and extremely helpful. She assisted me with an order from Nov and Dec where I purchased items with a recommended size; however, the sizing was off on me. So, Brenda accommodated me and allowed me to exchange a sale item. More recently, I ordered a killer birthday outfit for Feb 17, and the scheduled delivery wasn't going to be at my house on time. Brenda went above and beyond and assisted me with a 2-day express delivery at a reasonable cost and is allowing me to return a sale item for store credit. I'm a very happy (returning) customer for the clothing and because of Brenda's excellent customer service. As you can see from the photo I uploaded, I'm a returning customer. I can vouch for their customer service.

Love the unique styles from 12th Tribe! I got some super cute sets for my trip to Mexico and the perfect Nashville dress for the summer.

If you care about integrity in a company, I wouldn't shop here! Over $300 worth of items were determined to be ineligible for returns due to their "condition", even though they were barely removed from the packaging. If you want to be able to receive a refund for items that don't fit you, I would find somewhere else to shop.

My order accidentally put my old address in the "shipping address" box. I emailed them to ask them to please update to my new address and they responded immediately. I was super impressed. I will be ordering more from them in the future!

Very response and easy to communicate with. They resolved my issue with smoothness and ease. This company stands by its products and brand, and that is clear from interactions with their customer service team.

They reached back out to me almost immediately and sent along the gift card I needed to use from a return! I can't wait to shop the site for new things and loved how responsive and detailed the team was!

Super expensive prices on their site! I personally did not try out their dresses or coats but those are all around $80 and I can't imagine it is worth that money. I did try their sequin skirt and it was nice but not worth $50!

Shipping: arrived 6 days after placing the order. They keep you updated every step of the way.

Quality: Waistband on the skirt was just an elastic which wasn't the most attractive. Not thick material either so it really just reminded me of something you'd get at Forever21.

This tank was an absolute showstopper! All eyes were on me and made a perfect birthday outfit in Vegas. Definitely recommend!

My order came in a little damaged. Thankfully, their customer service was amazing! They replied to me within 2 hours which I really appreciated. They were super friendly and helpful. I feel comfortable ordering from the company again knowing that if I need help in the future I know that I will be taken care of.

I came on here just to check the reviews right after placing an order, ultimately I was afraid that what I just ordered wouldn't be up to my standards. All this to say is I'm super happy with my items and customer service responded to my questions the following day. I would definitely order from 12th tribe again!

Wonderful customer service. Will definitely buy again from your company. Appreciate all the help thank you

Ordered a dress and belt and the dress had a minor defect. Communicated with Ellie through chat on their website and she was so helpful. Offered me a few options and in the end a new dress is being shipped to me. It's not often that retail customer service goes above and beyond for their customers and I so appreciate this! I'll definitely be ordering more in the future from 12th Tribe. They have such a unique selection. I love it!

I orders an item and it was little small on me and the size bigger is sold out so I asked for a return. They discounted $10 fee for a labor, so I lost $10 + $7 shipping. I'll avoid buying on this store again cause if something just doesn't fit on me and they don't have my size I lose money.

Seriously love EVERYTHING I ordered. I'm actually kind of blown away that I like it so much. I planned to return some of my items but it was all just too good. Keeping everything. Disco party ready.

I bought two dresses from this company in February, 2 different sizes as I wasn't sure which size would fit me, even though I had read the sizing charts. I made sure to check their return policy which would give me 14 days to return the items if I was not satisfied. When they arrived I put one dress on and was shocked that it wasn't a dress, It fit like a top and my butt was completely exposed. I immediately repackaged the item and requested a refund for both items. I was sent the return labels and sent them off the next day. I had received all pertinent communication once it shipped, was received and what to expect next including my refund amount. I was surprised that it took 16 days to get any money back, but was more surprised when they only refunded me for one dress. I received a confirmation email that I was getting a refund for BOTH dresses and that it would take 12-16 business days to process, the amount I was getting for both as well, so was surprised that I only I got the one refund. I immediately sent an email inquiring on the other refund to which they replied the item was worn, something about a bent disk, finger prints or scratches on the silver, now considered damaged, etc. All I did was try the dress on once, nothing more. People try on clothes in dressing rooms at stores too. I put everything back the way I found it carefully. I responded with both emails for confirmations that my returns were accepted and that this was not acceptable. I have heard nothing back. I ended up looking them up at the BBB and found many complaints similar to mine. They are stealing my money and taking advantage of people by coming up with excuses to roll capital. Stay away.

Not only did my ApplePay display $98 when I authorized the sale and was charged $101, the item I purchased two days later went on sale for $27 less and they wouldn't honor the price. Complete garbage customer service.

Overpriced for the fabric and stitching quality. Sequins were falling off one of my dresses right out of the package. Sizing is all over the place. A size Large fit me ok in one out of four dresses, but I am a small to medium in most other similar brands. $10 fee to return each individual item which is outrageous. They sent me a "free gift" which was the ugliest cheapest piece of costume jewelry I've ever seen and I sent it back with my return even though it was free.
Not impressed. Won't be ordering again. Just opt for Free People. I've had their dresses last me for years.

The quality does not match the photos at all then their return policy follows the rest of the experience… HORRIBLE.

Do not order if you live in Canada. You will pay a fortune in shipping and more if you have to return the item as they do not cover returns for "international shipping".

In may, I preordered an item that had a July delivery. In August, I emailed customer service as my item had not arrived. They apologized and said it would arrive in October, which wouldn't work because that's when my event was. So I cancelled it and ordered something else. I received what I ordered and it was a dress that was way too short but too large in every other way, very oddly sized. Returns are terrible. They give you a date deadline to return it (although it's actually 30 days from receiving the item which supercedes any date they give you), they charge you for shipping twice, and a 9.95 restock fee. They also try to pressure you into store credit. I hate this place, never again.

I received my order in a short amount of time. Customer service chat was easy to access with no wait time and they were able to help me resolve my issue. Quick friendly service.

Thank you Ellie!

I love what 12th tribe offers, from their fashion to their quality and their amazing customer service. I needed to exchange an item because the boot I bought in my regular size was a 1/2 too big. Ellie was on top of it and was able to exchange the boot (even though it was a sale item and non exchangeable). Customer Service says a lot about a business and I will definitely be shopping here more!

Im not sure I've encountered a more quick & friendly customer service team. Thank you so much for your all your help. I'll definitely be ordering more from 12th tribe!