Zulily Questions & Answers

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Here’s what consumers have asked with answers from Zulily staff and previous consumers.

194 questions answered
25% answered in 1 day
Question:

Is their sizing guide accurate? or are their items bigger or smaller than advertised. is the garment quality any good? not expecting item to last for years at the prices but would hope a season would be good.

Answer:

Sometimes the shoes run small, especially if pointed toes. Others were fine.

By Carol V.
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Question:

How do i return what i just received from zillily?

Answer:

Actually just call customer service and they will help you. They have been a lot better recently about refunding monies when something doesn't work out.

By julie g.
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Question:

Answer:

All your questions can be answered by reading their terms and conditions. There's a reason this exists... Zulily is only a middle man type of company. They don't actually make anything. All sales are final because they are soled at a steep discount. Most, if not all items are not refundable or returnable. You may receive store credit for some, but it depends on the item, supplier, level of usage, etc.

By Erika L.
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Question:

I wanted to know if the brand watches they sell at a very cheap price are the actually brand or are they they sell the fake branded?

Answer:

If the watches are being sold on Zulily, by a reputable company i.e. Bulova or Timex, Zad then you will receive an authentic item. They are shipped directly from the merchant. However, if you don't recognize the name, or a company, then you're taking a chance.

By JL S.
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Question:

What is the quality of the handbags like?

Answer:

I don't know. I have never ordered one except from spartina which they are Fabulous!

By Shawn D.
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Question:

How do i get in touch with you guys with a question about an order? your e-mail address comes back as undeliverable, and the phone rings once and then goes to busy. yet i keep getting e-mails and pop-ups asking me to order more stuff!

Answer:

You have to email service@ zulily, i never have a problem calling or emailing and receive immediate responses

By Michaele W.
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Question:

Do u have a dress for army ball

Answer:

If I were you I wouldn't bother. It took about a month for me to receive my things which were all poor quality and a shirt was so small that I gave it to my 8 year old Daughter. It's not worth the hassle. Order from Charlotte russe, they deliver in about a week. :)

By Keri D.
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Question:

How do i return a dress -- size 4 -- never worn, still has tags on it. the other two size 4 items were perfect, this was not sized correctly. what next? i'd like to return the dress and replace it with another one -- don't want my money back -- just want an exchange. what do i do?

Answer:

I was told ABSOLUTELY NO RETURNS EVER!

By BJ H.
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Question:

Can i change the size of a dress i ordered about 15 minutes ago

Answer:

If you have an account, cancel, then place the order again

By liz s.
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Question:

Answer:

Zulily clearly states how long it takes to ship out the merchandise but it's being shipped from al over the world so it does take a long time to arrive. If you're interested in what they offer at the excellent prices they offer it for then its completely worth the wait in my opinion. What's the big deal? People are in such a hurry for everything! This is not how Zulily works and if you read their website they explain exactly why.

By Marianne T.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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