Zolucky FAQ | Sitejabber

Question:

Sent a request for return authorization about 2 weeks ago. was supposed to receive authorization within 48 hrs. to date have received nothing? Sent a request for return authorization about 2 weeks ago. was supposed to receive authorization within 48 hrs. to date have received nothing?

Answer:

Order number HBIIE00325021 I followed the instructions on your site, twice.

By Beth L. over a year old

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Question:

I'd like to know when my order is or was shipped I'd like to know when my order is or was shipped

Answer:

Thanks for contacting us. Pls email what is your order number to service@zolucky.com so that we can check for you. If you run into any issues, feel free to drop us an email service@zolucky.com and we will get back to you ASAP.

By Jules R., over a year old

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Question:

Where do your clothes ship from?

Answer:

Shenzhen China to your destination. Mine took about 4+ weeks and delivered via USPS. I was very disappointed in their products once they did arrive. Szing was way off and too small for my wife.

By RANDY W. over a year old

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Question:

How many of these reviews are from actual customers themselves? How many of these reviews are from actual customers themselves?

Answer:

Interesting, is there only one person from Zolucky that responds - Looks like Jules R. Is a canned response robot from China.

By Pat H. over a year old

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Question:

Never received merchandise ordered placed in november, email company 3 time with response tried to cancel ordered again no response. Never received merchandise ordered placed in november, email company 3 time with response tried to cancel ordered again no response.

Answer:

I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.

By L. A. over a year old

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Question:

How long to receive items? what is your return policy? the boots i'd like to order say dark olive green but look like gray, are they gray? How long to receive items? what is your return policy? the boots i'd like to order say dark olive green but look like gray, are they gray?

Answer:

Months if you're lucky? I ordered on October 2,2020 ( see my review under L. A.) and haven't received package or refund.

By L. A. over a year old

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Question:

I placed order 10/26/20. how do i follow up on my order? I placed order 10/26/20. how do i follow up on my order?

Answer:

I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.

By L. A. over a year old

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Question:

What is return policy? What is return policy?

Answer:

They do not issue refunds until you return your items to China and someone in the factory accepts them. They do offer prepaid shipping or reimbursements for shipping returned items back to China.

By Jennifer B. over a year old

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Question:

Is your merchandise shipped from china and that explains the long delays on receiving it? Is your merchandise shipped from china and that explains the long delays on receiving it?

Answer:

We have offices in HK and the US and our products are shipped from overseas. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!

By Miss W., over a year old

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Question:

Need to return items and need assistance. Need to return items and need assistance.

Answer:

Jules has posted a lie about customer returns. It will cost you $45 to ship from the USA to their CHINA returns base. YOU MUST PAY POSTAGE FOR YOUR RETURNS - THIS IS CLEARLY POSTED ON THEIR SITE. POSTAGE IS TO CHINA - THAT WILL SET YOU BACK $45! CHECK THE LINK BELOW TO THE ZOLUCKY SITE AND THE EMAIL THAT THEY SENT ME. THEY DON'T EVEN TELL YOU THAT YOU MUST PAY OUTRAGEOUS SHIIPPING TO CHINA FOR YOUR CUSTOMER RETURNS UNTIL YOU MAKE A PURCHASE. Https :// zolucky. Com/information/Returns%20%26%20Exchanges ## Follow the link above and under RETURNS POLICY, you will see what JULES doesn't mention: Buyer is responsible for return shipping cost. service@zolucky.com Tue, Nov 23,3:29 AM (3 days ago) To me Hi Tim, Sorry for the inconvenience. Our main fulfillment center is located in Asia. Majority of our products are shipped from our fulfillment center. Items need to be returned to where they ship from. We have no way to calculate the return shipping cost. Maybe you could contact the local post office for it. If you run into any issue, please do not hesitate to contact us. Have a nice day! Best regards, Joan ZOLUCKY From:timlaflame@gmail.com SendTime: 2021-11-23 17:30:28 Title: Re: Fwd: Hello - what is your address for customer returns?

By Tim L. over a year old

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Zolucky Questions & Answers

Sent a request for return authorization about 2 weeks ago. was supposed to receive authorization within 48 hrs. to date have received nothing? Sent a request for return authorization about 2 weeks ago. was supposed to receive authorization within 48 hrs. to date have received nothing?

I'd like to know when my order is or was shipped I'd like to know when my order is or was shipped

Where do your clothes ship from?

How many of these reviews are from actual customers themselves? How many of these reviews are from actual customers themselves?

Never received merchandise ordered placed in november, email company 3 time with response tried to cancel ordered again no response. Never received merchandise ordered placed in november, email company 3 time with response tried to cancel ordered again no response.

How long to receive items? what is your return policy? the boots i'd like to order say dark olive green but look like gray, are they gray? How long to receive items? what is your return policy? the boots i'd like to order say dark olive green but look like gray, are they gray?

I placed order 10/26/20. how do i follow up on my order? I placed order 10/26/20. how do i follow up on my order?

What is return policy? What is return policy?

Is your merchandise shipped from china and that explains the long delays on receiving it? Is your merchandise shipped from china and that explains the long delays on receiving it?

Need to return items and need assistance. Need to return items and need assistance.

Can’t see your question? Ask to get answers from the Zolucky staff and other customers.

Zolucky Questions & Answers

Sent a request for return authorization about 2 weeks ago. was supposed to receive authorization within 48 hrs. to date have received nothing? Sent a request for return authorization about 2 weeks ago. was supposed to receive authorization within 48 hrs. to date have received nothing?

I'd like to know when my order is or was shipped I'd like to know when my order is or was shipped

Where do your clothes ship from? Where do your clothes ship from?

How many of these reviews are from actual customers themselves? How many of these reviews are from actual customers themselves?

Never received merchandise ordered placed in november, email company 3 time with response tried to cancel ordered again no response. Never received merchandise ordered placed in november, email company 3 time with response tried to cancel ordered again no response.

How long to receive items? what is your return policy? the boots i'd like to order say dark olive green but look like gray, are they gray? How long to receive items? what is your return policy? the boots i'd like to order say dark olive green but look like gray, are they gray?

I placed order 10/26/20. how do i follow up on my order? I placed order 10/26/20. how do i follow up on my order?

What is return policy? What is return policy?

Is your merchandise shipped from china and that explains the long delays on receiving it? Is your merchandise shipped from china and that explains the long delays on receiving it?

Need to return items and need assistance. Need to return items and need assistance.

Can’t see your question? Ask to get answers from the Zolucky staff and other customers.

Where do your clothes ship from?