ZAFUL Questions & Answers

Dear Annette, Thank you for your question. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service

Dear E, Thank you for your post. The delivery time depends on the shipping method you choose when you place the order. For more details please check: http://www.zaful.com/shipping-info/ If any question, please email to support@zaful.com. Best Regards Zaful Customer Service

Dear Iris, Thank you for recent comments. If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: 1-720-346-9332. Normally, we deal with presale issue on the phone or live chat. For aftersale issue, you can contact us in the ticket https://support.zaful.com/faq/index/index. Thank you very much for your cooperation. Best Regards Zaful Customer Service

Dear sheila, Thank you for your order. Please rest assured that we will try our best to make you satisfied. Coud you please tell us your order number so that we look into your order? If any question, please email to support@zaful.com titled as "reply from sitejabber.com-QA" or you can message us. Best Regards Zaful Customer Service

Dear Scarlet, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service

Dear Gwen, We would like to offer our sincerest apologies for the issue. Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons. We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: 1-720-346-9332. We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. You are a valued customer, and we are committed to providing you with the best service possible. Best Regards Zaful Customer Service

Dear Kathryn, Thank you your message. If you sincerely believe an intellectual property right has been violated on Zaful, please submit a statement of alleged IP infringement to us. Please refer to http://www.zaful.com/legal-window/. Thank you so much again for bringing the issue to our attention. Best Regards Zaful Customer Service

Dear Jen, We apologize for this situation. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service

Dear Tamara, Thank you for your message. All items are made from China but we sell worldwide. Hope you enjoy shopping here with us. Best Regards Zaful Customer Service

Dear Marisa, Thank you for your message. We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. Please feel free to place the order for the items you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service