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asked by on 11/30/15
Dear Gwen,
We would like to offer our sincerest apologies for the issue.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: 1-720-346-9332.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Zaful Customer Service
Do what I did and write bad reviews everywhere possible... after 2 months and countless messages to and from the company they gave me my money back... indeed they are crooks...
If you ask me, YES it is deplorable. And, is indeed scamming people.
I got my refund by threatening to call the Better Business Bureau and blogging about what a dishonest company this is. I will never order from them again!
Zaful gives you several shipping methods and include an option to track your package and get insurance. If you take the free option and they send it on a slow boat from China, that is your choice. So far I have received all my orders. I live in the USA and choose "standard" which includes tracking. As far as quality, what do you expect at these prices? Designer high end goods? I think not. These are trendy fashions. Don't expect Dior, and you won't be disappointed.
I know it isn't a lot of money the get from each first sucker (mine was 21.99), multiplied by thousand of suckers, they make millions. Let it be a lesson learned and keep spreading the word and raising the flag until we knock the scammers such as Zaful.com down once and for all.
