Trivago Questions & Answers

Dear Winnie, Thank you for contacting us. Please note that as a hotel price comparison site and not a booking site, trivago keeps no records of the transactions made through the booking sites and cannot alter or access your booking in any way I am afraid. In order to make any changes, cancel, or confirm your current reservation, you will need to contact Prestigia directly. On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies such as Expedia or Booking.com) and display the prices together. However, once a user clicks through to view deal, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking. Kind regards, Trivago user support.

Dear, Thank you for your question and for using trivago to find your ideal hotel at the best price. Please bear in mind that you did not pre-pay trivago as we are not a booking site. Trivago is a hotel search/price comparison site, which means users can search and compare different hotels and prices on our site. Trivago is not involved in the booking process between the user, the online travel agent and the hotel. Rather, we pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to book a room, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. For your online security, we keep no records of the transactions made through the booking sites and cannot alter or access your booking in any way I am afraid. Therefore, you will need to contact the booking site with whom you made your reservation with in order to cancel your booking. The details of your booking can be found in your confirmation email from the booking site. If you cannot find your booking confirmation and cannot remember the name of the booking site used, you can check your: - Email including spam folder - Bank/credit card statement for the name - Browsing history - Hotel on trivago and see what booking sites are displayed there - Hotel contact information and call the hotel to find out who the booking was done with Should you require any assistance on trivago in the future, you should be able to find all the necessary information in the FAQs in our support center pages - http://company.trivago.com/support/ Kind regards, James Morrison Trivago user support.

Dear Lancie, Thank you for your question and general interest in trivago. Trivago's American and Canadian platforms show prices per room per night before taxes and fees are included. We have run several tests, and this proves to be the most recognized and common way for both retail and online products to be displayed within North America. Therefore, we try to remain as localized as possible for our different users. The majority of our European platforms display prices already including taxes and fees, as this is the norm in these countries. Please let me know if I can be of any further assistance. Kind regards, James Morrison Trivago user support.

Dear Colleen, Thank you for your question and interest in trivago. As a hotel price comparison site and not a booking site, trivago keeps no records of the transactions made through the booking sites and cannot alter or access your booking in any way I am afraid. In order to make any changes, cancel, or confirm a reservation, you need to contact the booking site which you made the booking with. Kind regards, James Morrison Trivago user support.

Dear Nahir, Thank you for your question. However, we are afraid as this is not related to trivago we are unable to give you an answer. Perhaps you will be able to find all relevant information online. Kind regards, James Morrison Trivago user support.

Dear Lori, Thank you for your inquiry. Please note that as a hotel search, trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties. Nevertheless, before displaying rates from a booking site on trivago, a background check on the company is always conducted to ensure that their customers have the opportunity find the deals offered on their website. This background check has been completed for Amoma.com who are a Swiss company. Trivago does not display deals from any site that does not pass our initial integration check, or where there are any reports that the site is not reliable. What you can and should expect from trivago is that we will always strive for maximum transparency. Therefore we recommend that our users take further steps to review the booking sites rating score. All rating scores are prominently displayed next to the logo of each booking site on trivago and are continuously reviewed by fellow trivago users. I hope this helps ease your concerns. Kind regards, James Morrison Trivago user support.

Dear Dhano, Thank you for your inquiry. Trivago is a hotel search and price comparison site not a booking site. As you cannot make bookings on or with trivago you cannot review a hotel on our site. We pull reviews from the booking sites, it is with your booking site that you can leave a review of your hotel stay. I hope this helps. Kind regards, James Morrison Trivago user support.

Dear John, Thank you for your inquiry. Trivago is a hotel search and price comparison site not a booking site. As you cannot make bookings on or with trivago you cannot review a hotel on our site. We pull reviews from the booking sites, it is with your booking site that you can leave a review of your hotel stay. I hope this helps. Kind regards, James Morrison - trivago user support.