Dear Lori,

Thank you for your inquiry.

Please note that as a hotel search, trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties.

Nevertheless, before displaying rates from a booking site on trivago, a background check on the company is always conducted to ensure that their customers have the opportunity find the deals offered on their website. This background check has been completed for Amoma.com who are a Swiss company.

Trivago does not display deals from any site that does not pass our initial integration check, or where there are any reports that the site is not reliable. What you can and should expect from trivago is that we will always strive for maximum transparency. Therefore we recommend that our users take further steps to review the booking sites rating score. All rating scores are prominently displayed next to the logo of each booking site on trivago and are continuously reviewed by fellow trivago users.

I hope this helps ease your concerns.

Kind regards,
James Morrison
Trivago user support.