Dear,

Thank you for your question and for using trivago to find your ideal hotel at the best price.

Please bear in mind that you did not pre-pay trivago as we are not a booking site. Trivago is a hotel search/price comparison site, which means users can search and compare different hotels and prices on our site. Trivago is not involved in the booking process between the user, the online travel agent and the hotel. Rather, we pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to book a room, they are directed to the appropriate booking site which provides that price to complete reservation and payment details.

For your online security, we keep no records of the transactions made through the booking sites and cannot alter or access your booking in any way I am afraid.

Therefore, you will need to contact the booking site with whom you made your reservation with in order to cancel your booking. The details of your booking can be found in your confirmation email from the booking site.

If you cannot find your booking confirmation and cannot remember the name of the booking site used, you can check your:
- Email including spam folder
- Bank/credit card statement for the name
- Browsing history
- Hotel on trivago and see what booking sites are displayed there
- Hotel contact information and call the hotel to find out who the booking was done with

Should you require any assistance on trivago in the future, you should be able to find all the necessary information in the FAQs in our support center pages - http://company.trivago.com/support/

Kind regards,
James Morrison
Trivago user support.