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Here’s what consumers have asked with answers from SHEIN staff and previous consumers.
Dear customer, Nice day. Thank you for trusting us and choosing SheIn again. But we sincerely apologize for letting you down this time. Actually you can contact us via email, we pay attention to your problems and never neglect these problems. Hope you can kindly understand. Also you mentioned that you could not see your any orders from your account, it might be caused by the system. You can try it again, and then send us the screenshot of this condition so that we can figure out its problems. We have checked for you, and found that your package has been arrived at your country for three months already, you can take your order number, email address, phone number and personal id that includes your name to contact the local post office to fetch your package. Sorry again for all the inconvenience we have brought you. We promise that your problems will be solved perfectly. If there is any problem, please feel free to contact us via dispute@shein.com. Thank you for your support. Yours sincerely.
Dear customer, Nice day. Sorry for the late reply. According to the tracking information, your order was delivered. So, have you received all the items? No worry, we will be responsible for all the problems we caused. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.
Hi, Nice day. Sorry for the late reply and keeping you waiting. Because we were at weekend before, we could not reply to you in time. Hope you can forgive us. Generally we need 5-7 business days for processing, and this processing time is not included in the "delivery time". Hope you can kindly understand. About the delivery time, you can also refer to http://www.shein.com/Shipping-Info-a-280.html. If you need further assistance, please contact us via dispute@sheinside.com. Thank you for your support. Best wishes.
Not by anyone who has dealt with them! The majority of good reviews are in the same broken English they use while they give you the runaround. These reviews praise the customer service when no customer service was involved. Many customers have been forced to take legal action and they should be put out of business. As my Nana used to say" I trust them as far as can throw them! " There are so many great companies out there, why set yourself up for frustration and disappointment?
Dear customer, Nice day. Sorry for the late reply. Shein is an online store in China, but we have a warehouse in USA. You know that we have a good reputation and have a lot of customers. Hope you can trust us. No worry, we will be responsible for all the problems we caused. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.
A. B They don't call it ONE SIZE FITS ALL, they call it ONE SIZE. There are still measurements on the website for you to guide yourself. If it doesn't fit you then it's your fault for not checking the measurements.
Honestly it's up to you. There's good reviews and bad reviews. It's more a risk of you'll get something you need quick or you'll be dissappointed cause it took so long and have to end up dealing with customer service. Good luck :)
Dear customer, Nice day. Sorry for the late reply. Could you please give us the order number so that we can check for you? SHEIN cherishes its customers, we are willing to help you solve your problems. Waiting for your reply. If you need further assistance, please contact us via dispute@sheinside.com. Thank you for your support. Best wishes.
Wost online experience lost over500 dollars clothes are junk cheaply made and asian sizing customer service is a nightmare. I contacted bbb icalifornia and they culd not get answers for ma as well as other site s they wanted proof of pamsnt ehen payment details are on their own site. I ave sevesere stomach issues and got a severe flair up while dealing with them. I dont know how they stay in business i consider them to be commmiting mail fraud, they lost an entire 150 dollar order and nevr credited or replaced. Many items i did recieve were poorly made and fea market quality, they are disgraceful and truly commititig raud in my situation i paid thru paypal i have been severely sick for over 2 months andevery attempt i made to cony=tact them mace me sicker. Report this to bbb in aca. If enough people complain mabe they will be forv=ced to change the way they do business or hopfully go out of business
