For Business
Write a Review For Business Write a Review

SHEIN Questions & Answers

4,854 reviews
858 questions & answers
Ask a question See all questions

I AM FED UP. My order number is YLH3646.
I got an email saying my payment did not go through, but i have bankstatements and my paypal statement says that infact my money has gone through to your company
I just want my product and to resolve this issue. I have emailed you guys about his issue numerous of times providing pictures that prove money has been taken out and gone through to your company, and i get a blunt rude responce "money has not gone through. Check bank."
I need answers now, this has never happend to me before and i will take actions further if nothing is done because this is a SCAM

asked by Daniel C. on 5/8/15

4 Answers
Thumbnail of user terryh60

Wost online experience lost over500 dollars clothes are junk cheaply made and asian sizing customer service is a nightmare. I contacted bbb icalifornia and they culd not get answers for ma as well as other site s they wanted proof of pamsnt ehen payment details are on their own site. I ave sevesere stomach issues and got a severe flair up while dealing with them. I dont know how they stay in business i consider them to be commmiting mail fraud, they lost an entire 150 dollar order and nevr credited or replaced. Many items i did recieve were poorly made and fea market quality, they are disgraceful and truly commititig raud in my situation i paid thru paypal i have been severely sick for over 2 months andevery attempt i made to cony=tact them mace me sicker. Report this to bbb in aca. If enough people complain mabe they will be forv=ced to change the way they do business or hopfully go out of business

Helpful  (1)
Thumbnail of user lisac136

Take action Now! You will Never get satisfaction from these thieves. I have never heard of anybody ever getting a refund from these crooks.

Helpful  (0)
Thumbnail of user xiaopingx

Dear customer,
Nice day!
Sorry for the waiting time and all inconvenience we have brought to you.
We have checked for you, and found you did not really finish your order. Could you please give us the screenshot of your deal record so that we can check for you again?
Please remember that you are our precious customer, we are willing to help you solve your problem.
Looking forward to your reply.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes

Helpful  (0)
Thumbnail of user nikl11

Wow! Daniel this is a new low of them... if you paid through paypal which I sisncerely hope you did, then they will issue a refund if Sheinside do not respond in a timely manner. This is how I was able to recover all my money. Terry is right, the clothes are deplorable, badly made and have tatty finish. But they seem to flood websites like this with fake reviews so the real concerns and warnings for other unsuspecting shoppers just get pushed down to the bottom of the site.

Helpful  (0)

Add your answer

More questions about SHEIN

Ask a question

Get answers from the SHEIN staff and other customers.

Have a question about
SHEIN?
Post Review