Dear customer,
Nice day.
Thank you for trusting us and choosing SheIn again.
But we sincerely apologize for letting you down this time. Actually you can contact us via email, we pay attention to your problems and never neglect these problems. Hope you can kindly understand.
Also you mentioned that you could not see your any orders from your account, it might be caused by the system. You can try it again, and then send us the screenshot of this condition so that we can figure out its problems. We have checked for you, and found that your package has been arrived at your country for three months already, you can take your order number, email address, phone number and personal id that includes your name to contact the local post office to fetch your package. Sorry again for all the inconvenience we have brought you. We promise that your problems will be solved perfectly.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Yours sincerely.

First of all you have to understand you're ordering these cloths from China. Our stores are nothing but "Made in China". Why in the world would you take a chance on ordering these cheap cloths and then have them shipped from China? Makes no sense. You're asking for your $$$ to be taken. Do not order from this place.

For me the worst form of "customer service" is not providing a telephone number to the buyer who has given hi or her business. Shein does not provide any way of con acting them except through their convoluted method somewhere on their website. I will never do business with them again. No phone number…no business.