• RoseWholesale

RoseWholesale

Overview

RoseWholesale has a rating of 2.03 stars from 3,306 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RoseWholesale most frequently mention customer service, tracking number, and credit card problems. RoseWholesale ranks 123rd among Discount Clothing sites.

  • Service
    851
  • Value
    781
  • Shipping
    836
  • Returns
    550
  • Quality
    741

Proactively asks for customer feedback

308
See all photos

What reviewers want you to know

Positive highlights

  • Customer service is excellent and I am always happy shopping on Rosewholesale.
  • Thank you for the best online shopping experience ever.

Critical highlights

  • Its been a difficult process and before the website asks me for my order number, it's too late for that.
  • Going to cancel order and contact credit card company to reverse charges.
How would you rate RoseWholesale?
Top Positive Review

“UK PURCHASE & QUALITY OF PRODUCTS”

Richard T.
1/8/19

Ordered jeans and a coat. Size 33 jeans are spot on UK size. Also so unique that you do not see anything like them on anyone else. Really are nice and very fashionable. Price is amazing. Coat is also nice but have to be careful of sizes. I'm a UK medium and XL is perfect comparison here. Been using these guys for many years and still keep coming back. Excellent value and the delivery time is very good considering they come from another country. Trusted Seller and product always good. Prices truly unbeatable!

Top Critical Review

“Stole my money when I returned an item”

Athena D.
3/7/19

Stole a good $12.00 out of my refund that was supposed to be returned to me upon sending the item back. The item was nothing like the pictures online & so thin it wasn't even worth buying. Customer service is horrible. There are no follow ups & they delete your corresponding messages so as to make it seem like they never even spoke to you. I've called & called & I have been lied to numerous times. Stay away from this company seriously.

Reviews (3,306)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (552) order number (111) credit card (130) phone number (92) post office (48) shopping experience (48)
Thumbnail of user richardt349
1 review
0 helpful votes
January 8th, 2019

Ordered jeans and a coat. Size 33 jeans are spot on UK size. Also so unique that you do not see anything like them on anyone else. Really are nice and very fashionable. Price is amazing. Coat is also nice but have to be careful of sizes. I'm a UK medium and XL is perfect comparison here. Been using these guys for many years and still keep coming back. Excellent value and the delivery time is very good considering they come from another country. Trusted Seller and product always good. Prices truly unbeatable!

Thumbnail of user athenad7
1 review
3 helpful votes
March 7th, 2019

Stole a good $12.00 out of my refund that was supposed to be returned to me upon sending the item back. The item was nothing like the pictures online & so thin it wasn't even worth buying. Customer service is horrible. There are no follow ups & they delete your corresponding messages so as to make it seem like they never even spoke to you. I've called & called & I have been lied to numerous times. Stay away from this company seriously.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Athena,

We are sorry that you were not satisfied with your order.

We do provide very accurate product descriptions on all of our product pages.

We have 30 days for warranty, if customers are not satisfied with the items they receive, we can easily arrange an exchange or refund within 30 days.

Please kindly review our warranty policy here: https://www.rosewholesale.com/m-article-id-16.html

Please kindly offer us the order number to have a check for you.

Awaiting for your reply.

Many thanks,

Rosewholesale Customer Service Center

Thumbnail of user tima44
1 review
1 helpful vote
June 15th, 2016

I am happy to report that Rose Wholesale processed a full refund when I had issues with their sizes. There is no way the shirts would ever have fit at the sizes advertised.

Please review sizing VERY CAREFULLY if you order. But, nice to know they stood behind their product.

Thumbnail of user terracediam
1 review
0 helpful votes
March 8th, 2018

It usually take one week for delivery but this time was late. I did receive my dress in time for the Winter Concert where I performed. The dress was received on good condition with the correct size and fit very well. I recommend that you do not place any orders during Christmas ( Holiday Seasons). Especially if it is a gift or for an event. This time I give for stars.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Terracedia M.,

We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosewholesale.com again soon.

Many thanks,

Rosewholesale Customer Service Center

Thumbnail of user brookev7
1 review
2 helpful votes
January 13th, 2017

I was a bit skeptical about this company due to the many negative ratings, however I am pleasantly surprised! Everything was just as described and was of good quality. The shipping did take longer, but it was expected since it was coming from China.

Thumbnail of user yvonneg14
2 reviews
8 helpful votes
November 15th, 2016

I ordered the vintage polka dot dress from Rose Wholesale, for about $26. It arrived in about 10 days, even though it's coming from China, which I thought was pretty quick. The dress is nicely made, pretty, and it fits well, in accordance with the size measurements offered on the site. The material is a cotton/poly blend, and it has some "give" to it, which is nice. Overall, I am very satisfied with the purchase and would buy from them again, based on this experience. Just take your measurements, and order accordingly, even if you don't like the size it lists. You may never be a 2XL here in the US, but who cares what the size is, as long as it fits?

Thumbnail of user dejanp4
1 review
5 helpful votes
December 2nd, 2016

It was my first time shopping online so i asked friend to recommend me trusted website and he gave me rosewholesale. I'm really happy that i found such a great store with a bunch of different style of articles. My product came in short period and it was same like on picture. Also they have very active support and you can message them anytime if you have something to ask. They will respond in very short notice. I just wanted to share this review with other people because there is a lot of scamming websites and if you never shopped before online, rosewholesale is your way to go!

Thumbnail of user karenb203
1 review
3 helpful votes
May 27th, 2016

I ordered 2 dresses for my customers and they received within 2 weeks now after reading these comments I don't know but so far they did there job Thank You

Thumbnail of user abigailr12
1 review
1 helpful vote
January 12th, 2018

This site has become my favorite online shopping place. The clothes I've gotten have all been cheap, good quality, and look great. Haven't had any shipping problems either. The only downside is the lack of a small size on some items.

Tip for consumers:
Check the size scales! Some things run large/small. Just pay attention to that.

Service
Value
Shipping
Quality
Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Abigail R.,

Thank you for your kind review about Rosewholesale. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Rosewholesale.com soon!

Best regards,

Rosewholesale Customer Service Center

Thumbnail of user pinad1
1 review
2 helpful votes
August 4th, 2016

After ordering a few things I started reading negative reviews and started freaking out expecting to be ripped off...
Well the packages arrived within 30 days... The quality is in line with the low prices. Better than I thought! It is frustrating trying to track the package but really I believe this company can be trusted.
Too bad we ordered the wrong size of pants and aren't sure if it's worth sending back...
I will order from them again

Thumbnail of user fredg34
1 review
2 helpful votes
June 14th, 2016

I ordered something two months ago and haven't received them. Tried and tried to reach customer service to no avail. Chat line does not work and phone number has an answering machine. They have no customer service!
Update: Shortly after leaving this review Rosewholesale contacted me to refund my money, 3 to 5 days. Stay tuned.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Fred,

Thank you for notifying us of your complaint.

We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the livechat and via the tickets.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.

We regret the frustration that your experience has caused you.

Yours sincerely,
Rosewholesale.com Customer Service

Thumbnail of user susanr216
1 review
1 helpful vote
March 11th, 2018

I have dealt with Rose Wholesale for about 2 years or so, and have the pleasure of browsing their web site with satisfaction every time I order. Their customer service support take action right away for each ticket entered in 48 hours. Items not received Rose Wholesale will refund once investigated. Love their pricing of items and always a variety of different products which I love and especially around Christmas time. Their sizes fits all customer needs. Their shipping costs are reasonable.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Susan,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Rosewholesale.com again soon for all our latest deals.

Many thanks,

Rosewholesale Customer Service Center

Thumbnail of user ceoacaa
2 reviews
0 helpful votes
June 10th, 2015

I found the website Rosewholesale.com fortuitously, I browse the site and found an absolutely wonderful watch. I ordered the large and it was surprise when I received arrived very quickly and we received directly into the mail box, the clock was very well amblat and arrived in perfect condition. Since I've got no longer off by hand.
Thanks Rosewholesale.com for this wonderful clock and impeccable services. Keep returning soon with a new command.

Service
Value
Shipping
Quality
Thumbnail of user taishaw
1 review
17 helpful votes
May 20th, 2018

I bought a rain jacket. After waiting days for the raincoat to arrive, I finally decide to check on the website for the status of my jacket. I found out that it was listed as delivered, but I NEVER got it! When I reported this to customer service and told them that my package was stolen, they said that it is not their responsibility, and they can not give me a refund. If you want to save time, energy and money, don't ever do business with this company.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Taisha,

Thank you for raising this issue.

All items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer.
Because you choose a slow mode of transportation, it takes a long time to transport.
Once we verify that there is a real loss, we will give the customer a satisfactory solution.
For more details: http://www.rosewholesale.com/m-article-id-39.html.

Could you message us your order number?

We look forward to your reply,

Rosewholesale Customer Service Center

Thumbnail of user niah3
1 review
16 helpful votes
June 26th, 2015

This company has beautiful things but I put in my order in at the beginning of January and it is now June. I have been waiting for 6 months. I understand some things may get lost and not impatient but If I don't get on this I may never see my purchase. Customer service responds quickly and they will help. Just a bit of an inconvience.

Thumbnail of user leight18
2 reviews
2 helpful votes
April 30th, 2016

After writing my first review on RoseWholesale here on SiteJabber I was contacted immediately by the company and was refunded my money. They assured me that they would make sure my package got to me ASAP and that it was now a gift for me.

I am extremely satisfied with their response and look forward to continuing shopping with them.

Thumbnail of user almao3
1 review
1 helpful vote
February 23rd, 2016

Hi I come from Seychelles island and I ordered two item from rosewhole sale last October and I received it in January this year. I can understand that it has to go through lots of customs but I paid for insurance and was able to trace my order. Just be a little patient if you have ordered any thing from them cause the product was worth the wait.

Thumbnail of user rustyl2
2 reviews
4 helpful votes
December 6th, 2016

I had a size problem with 3 blouses and 2 dresses. I contacted company of my problem. After a review I wrote, they did make it right. I'm hoping in the future they will take care of all problems do to sizing. I have been told they will work on this problem to help serve their present and future customers.

Tip for consumers:
Be sure to check sizing information for each item separately. Different companies use different sizing details.

Service
Value
Shipping
Returns
Quality
Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Rusty L,

Thank you for sharing your opinion with us.

We offer a detailed measurement chart on each of our item pages. We kindly ask that customers use their exact measurement to check their size before placing an order.

For your issue, we have sent an email to your account. Please kindly check it and reply to us there.

Yours sincerely,
Rosewholesale.com Customer Service

Thumbnail of user tijwannap
1 review
2 helpful votes
May 17th, 2019

On March 2,2019 I ordered two bathing suits. I received one suit right away. The other swim gear still has not been delivered. I have called them repeatedly regarding a refund for the missing bathing suit. They refuse to return my money. Please do not risk spending your money with this company. Paying for tow items and only receiving one is fraud. Buyer beware.My order number is HR************** and I paid $48.60 for both swim suits.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Tijwanna,

Thank you for taking the time to write your review.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.

For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Many thanks,

Rosewholesale Customer Service Center

Thumbnail of user sandyv34
1 review
1 helpful vote
December 19th, 2018

I've ordered a lot from Rosewholesale.com, rule of thumb for ordering tops, go 2 sizes up, they run small.

Thumbnail of user vakass1
1 review
3 helpful votes
April 30th, 2017

I immediately received discounts when I registered that I found really nice.

Note for future customers:
Whenever you look for an item, I highly recommend people to look at customer reviews as this allows you to see how a product looks in real life, on different skin tones and body shapes.
I don't buy clothes online so I can't give my opinion on them. I only buy accessories such as watches, caps etc.

You can pay via paypal which means you can feel safe.
Delivery took no more than 14 days. I don't remember exact time.

Unfortunately, the watch strap was broken so I contacted the company & complained. The reply came the same day.
They said I could return the item or I could receive a partial refund.
I won't say how much they offered in the refund but it was shockingly high, so in the end we settled on a lower amount as I only wanted to fix the strap.

I was really impressed so I left a review on the site, and received even more points towards another discount on future purchases.
The watch itself was great quality and really looked expensive, even though it was very cheap.

Overall, I had a great experience.

Tip for consumers:
Look at customer reviews that have pictures. There are options to sort items by customer review.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucilleh3
2 reviews
4 helpful votes
April 5th, 2017

I have been a customer of rosewholesale.com for more than a year. The items I order usually arrives within three week depending on the shipping company. If its a global company, the order arrive quicker. When an item is not in stock or discontinue, rosewholesale.com will issue a refund. The items are of good quality for the price.

Thumbnail of user rickym28
1 review
4 helpful votes
April 9th, 2017
Verified purchase

I was happy with every aspect of my order. The product itself, the price, using the website, shipping...

Thumbnail of user maureenp52
1 review
0 helpful votes
October 15th, 2018

I ordered 3 bathing suits. All were very good quality. They fit perfectly... go by the measurement and size chart... this is very accurate. Delivery was very quick.

Thumbnail of user tinam167
1 review
10 helpful votes
January 10th, 2018

The dress on Facebook looked lovely. I pictured myself wearing it with pearls and paten shoes as I walked down my staircase to my guests. I know right, how magical... till the dress didn't come. Ordered and paid for the dress on November 20,2017 and today on January 10,2018 I still have no dress. Crappy company with crappy responses that I swear were written by a 2 year old. Never ever deal with this company. They ship from China and my shipment never came.

Tip for consumers:
Don't ever buy from them.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Tina M.,

Thank you for taking the time to write your review.

All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.

For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.

Could you kindly note us the order number, and we will offer a solution for you.

We look forward to your reply,

Rosewholesale Customer Service Center

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From the business

Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.

Company Representative

Thumbnail of user customerservicer
CustomerService R.

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3,306 reviews
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