OpenSky Questions & Answers

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Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

260 questions answered
21% answered in 1 day
Question:

Why won't opensky let me make an account on my computer? it keeps defaulting to my daughter's account after i put my information in. very frustrating. but maybe opensky isn't worth it anyway?: /

Answer:

Hi Wendy! I'm sorry to hear you are having a difficult time creating an account. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, or send us an email from https://www.opensky.com/content/contact-us, and we will be happy to help get you up and running.

By OpenSky E.,
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Question:

How long does it take to get the card?

Answer:

If they have a card, don't get it! I returned both my items $100 worth even though. I won't get a refund, they were of no use to me, very poor quality, the zipper on the one broke the 1st time I used it

By Joohi C.
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Question:

What is their phone number?

Answer:

Hi Charlene! Yes, the others who have posted are correct. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday., and we will be happy to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E.,
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Question:

Answer:

Please contact us at 844-707-7779 M-F 9AM-5PM EST. We will be happy to assist you with placing your order, or any questions about a product.

By OpenSky E.,
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Question:

I just ordered from opensky and a bit upset with myself that i didn't check google for customer reviews! do they send your items in a timely fashion? i hope i don't regret not checking first!

Answer:

Please let us know if this issue has been resolved give us a call at 844-707-7779. Thank you

By OpenSky E.,
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Question:

Answer:

I wish that their products were worth the money, don't waste yours. You can't track anything and then once you finally receive it, it turns out to be very poor merchandise, I emailed them literally about 12 times regarding the poor quality and received back nothing.

By Dawn S.
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Question:

I would like to understand how opensky.com is different from ebay and amazon?

Answer:

Hi Jack! Thanks for posting your question here. Similar to eBay and Amazon Marketplace, OpenSky brings merchants who offer a wide variety of merchandise together with interested buyers. However, we only promote new items, and we generally specialize in a few specifics areas, such as womens clothing and apparel and consumer electronics. Much of what sets us apart from the other marketplaces you mentioned involve our marketing/merchandising, and the programs we have available for merchants. If you are interested in learning more, we encourage you to review our Help page at https://www.opensky.com/customer-support or call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E.,
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Question:

Why is the price of an item different in the cart than in the ad?

Answer:

Hi Susan! We would need to look into what you are seeing specifically to explain the price difference you are seeing, but there are a few possibilities. First of all, we offer discount promotions just about every day and, depending on where you are viewing the product, the applicable discount may not be factored into the price. Also, shipping and handling charges, as well as tax (if applicable) will be added to your order during the checkout process. In any event, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you with this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E.,
See more answers (27)

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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